Clean and updated. Well stocked room. Bed comfortable. Included breakfast was a fair variety.

There was a long line for checkin. And only one checkin person who was more concerned at the time with assisting a colleague behind the bar than checking me in promptly. Additionally, the pillows were a small size which wasn’t a huge deal but was disappointing (short in width, not in fluff I mean).

The breakfast was full.. fresh… lots of variety. The timing of breakfast was perfect for everyone. The location was good.

Well when we checked in she said she gave our room away and so has to rebook us… the time of the process was long… and my total amount that I was emailed was NOT the amount taken out… a higher $17.00 to be exact.. when ask about this she just indicates we have been having this problem .. well then fix it.. so she said she would tell her manager…?let’s see how this goes

The location was great as it was attached to the Sharonville Convention Center, where an event was being held that we were attending. We chose to stay here because the proximity to the convention center was a great convenience.

Three male staff members abruptly entered our room WITHOUT KNOCKING where two young women in their early 20s were staying. The GM, Michael Leitz, told us to Pack up our belongings and leave (after 4 nights), even though we had reservations for 6 nights. He lied, and said our confirmation number from Booking.com was not in the system, and our name was not in the system. A staff member called the police on us to try and intimidate us into leaving, even though we called Hyatt Corporate, and they said our reservation was for 6 nights, and we weren't supposed to check out until Aug 4. Manager threw us out for more important, higher paying clients, even though we made the reservation back on Mar 21 and had confirmation numbers! After pleading and telling staff that we paid and had confirmation we were told “Either way we don’t have any room for tonight so we’re gonna need y’all to leave.” SO TRAUMATIZING!!!

Bed was comfortable & for the most part clean

Check in was at 3 , we got there at 5 pm and our room still wasn’t ready . Our room didn’t become available until 630 . We had a game to attend at 640 so it made us late for our prior arrangements . The supervisor didn’t want to give us any money back only gave us a complimentary card to use for free drink and meal . He said we could check out later as well but that wasn’t something we could do .

Location was goog

The food was very bland Need more seasoning and more variety of food to choose from

Front desk clerk was very friendly and apologetic.

Picture on website was NOT actual room. False advertising. Requested refund and paid $40 more to stay somewhere else.. Extremely disappointed.

Location

Hard to adjust room thermostat

I booked this hotel for a convention held at the Sharonville Convention Center, and was pleasantly surprised. The room was fantastic and had comfortable beds, a spacious bathroom, plenty of towels, a variety of shapeable pillows, clean facilities, and curtains that did a great job in blocking out light. It had a surprisingly decent hot breakfast with eggs, bacon, sausage, and pancakes. Great dining area, too. The staff were friendly and helped me extend my stay when I realized I only booked two nights instead of three. The lobby was decent. The wifi was good enough, and I had no hassle in connecting to it. The price is reasonable.

I'm the kind of person who can always find something to nitpick. Honestly, I struggle to think of a single thing to complain about. The area around the hotel is a little rough, but I picked this hotel for the purpose of not having to leave the convention center. Even beside that, it's not a terrible location. There's plenty of restaurants just around the corner.