camera accogliente e colazione soddisfacente

nn

Large room, helpful staff. Very impressive interiors.

No restaurant in the hotel, although the bar served snacks and there were several good restaurants nearby.

spacious, nice structure

no internet

perfect location. very clean. nice staff.

the only small thing is the hairdryer: bring your own if you will need to use one

Historic hotel with very central location in an unexpectedly interesting city (with few hotels in the city centre). Also unexpected: the upgrading of the room from standard to junior suite without being told by the reception.

Marketing could be better :) (letting the customer know his room is a huge upgrade, even though he suspected it was)

nice general areas.helpful staff

tired room,too expensive for what it was.

Position, character, beautiful painted ceilings,

Off hand reception, no greeting or eye contact, kept waiting although no one being served and no queue. No information given re breakfast, no folder or info in room which I had presumed as reception so terse. We speak Italian well so language was not the issue. A different member of reception was very pleasant later so staff variable. We had an issue as the air cond was turned off, temp 30C, took explaining heart condition and necessity ,which was annoying as air cond was one of chief reasons for booking here. However it was turned off again in the night and we hardly slept. Very disappointed experience. Breakfast staffed by one overworked lady, no smile or pleasant greeting, very dour. Breakfast choices very average Continental style not 4* standard - no fresh fruit salad, squashed, flattened croissants, had much better breakfast choice in 3* Austrian hotel recently .