nice location. clean bathroom.

we were very confused by the check in process - we were apparently supposed to walk 20 minutes uphill from the actual hotel to check in, thankfully we got someone on the phone. but no one was in to help us. the inside of the hotel stank of cigarettes, there was no wifi, and the kettle was broken. it’s fine that it was a simple room but was quite disappointed with all this.

in the city of Orta, communication before I arrived

there was no one clearly responsible. check out details were not communicated. nobody was at the desk. the room is quite simple, ok for a night or two but not more… the shower needs some work

Fabulous location, clean, breakfast was on the whole good despite a very short walk to cafe.

We upgraded to a room with separate beds as when we arrived, there were no twin rooms available although we requested them and were led to believe they would be available. There was no air conditioning which is understandable in an old property but would have made quite a difference. The one fan didn’t really help in the August heat.

Hotel location was great, nice and cental easy to walk everywhere

You can hear every noise from every other room in the building

Great location

there is no WiFi or cell phone signal in the room.

TV did not work.

Perla the manager at breakfast was amazing! I cannot rate Perla’s care highly enough! So helpful and I am so appreciative for her welcome! The room was very central to orta san giulio and ideal!

The location is in the town. There was absolutely nothing else positive about the stay and I wish they weren't allowed to operate

Please don't book to stay here: - The staff are the rudest you will ever find. I was getting married so myself and lots of guests booked rooms here and we all had the same experience - It is extremely difficult to find where you go to check-in (the hotel is actually spread across many buildings in different locations). I had to ask 4 local shopkeepers to help me find it and then found the owner/ manager in a restaurant - One of my guests had a cancelled flight so was arriving after the (very small) check-in window. As I was already in town, I went to ask what the options were. I was told 'I have 50 guests and 20 rooms, don't ask me any questions' and then ignored. She made me feel incredibly guilty and said they would move the room to another building. I asked how I would know where the building was, she just said 'down there'. I asked or a map or location, she gave me two numbers which did not work on whatsapp and would not go through when I tried to call.

Very good location, basic apartment but very clean and perfectly adequate for 2 nights stay exploring the local area.

Check in was a little hectic, don't expect high levels of customer service.

location is perfect, the rooms are overall ok, but while we were there it rained a lot and at some point it was raining in the room, over the bed, from the roof. Not really nice.

it rained in the room from the ceiling, there was no reception and the lady/owner was pretty rude.

This hotel is in a great location, within a stone's throw of several restaurants, sites, and shops.

The room can feel a little small, but it was comfortable.

Nothing went well. We were switched from our original booking due to mechanical problems at the site. Then sent to another Piccolo site (Saint Catherines. This was totally charmless and a at a car's ride to the city centre. The room was complete devoid of any charm. The was no hot water, the room was cold and there were no blankets. Very Un

Nice staff in office in the town. Not far from center. Good beakfast in Picnic bar very near to wonderful marketplace.

No wifi, no nice view, no table or chair (room small), naked walls, no parking nearby, no reception in the hotel itself, no restaurant, no air-con. Too expensive for standard hotel.

Location was perfect. Comfortable bed. Toilet paper, towels, hair dryer were given.

The walls were full of molds. Hairs of other guests on the bed sheets. Door almost impossible to open and close without any noise. Entrance stairs smells extremely bad.

- perfect location - calm - room access out of the check-in hours - communication and information via WhatsApp - bed room and bathroom clean, free toiletries - nice breakfast

- no internet access in the room - very little interaction with the hotel staff on the spot

Easy check-in and out, great breakfast and position.

Bed linen and textiles have to be changed.