Not enjoyed the stay.

1. We booked and paid for the family suite with mountain view as stated in booking.com, however when we checked in at night time because of all the traffic jam to the hotel, we were told that our family suite is facing the roadside. This is totally unacceptable because we chose this hotel as we have baby and we need a quiet environment to rest. The frontdesk staff told us there is no family suite with mountain view. The informations inside the booking. Com stated the mountain view was misleading. On top of that, the staff told us there was no available rooms at that moment as all the rooms are fully booked. Therefore we were forced to accept the room as we need to settle down baby. The frontdesk staff told us to close the windows to reduce the noise however she think that there is no ventilation if we close the window as the room have no fan or air conditioning. Throughout the whole night the room was surrounded with noisy sounds from the vehicles and we cannot get a proper rest. I feel this is not right as the price we paid for the room doesn't compatible with the room condition. 2. The frontdesk staff who deal with us lacking in problem solving skills and lacking a good attitude when deal with difficult circumstances. She didn't provide us with good solution when all the thing happened. 3. The room was not equiped with sufficient body and hair shampoo. The bath tub is spoiled.

room nview

1.) Breakfast 2.) Staffs are friendly 3.) Environment of the hotel is good 4.) Spacious room

1.) Toilet - broken bidet spray 2.) Cleanliness - Room and beds were dusty 3.) Noisy - Since cars are passing by the roadside 4.) Quite expensive

the star hotel is 3 but the service, comfort, meal delicious & staff was amazing 4 star.😀

sambal nasi lemak was not good 🙁

Can be improved

EVERYTHING

Spacious area for dining

need to add more menus

The whole time spend at cameron was awesome

Nothing

Hotel staff are very friendly and help full giving information that we require regarding Cameron Highland attractions etc. The food is tasty too. Love the overall ambience at the lobby and restaurant.

Need to improve room service i.e No towels when we checked in & need more cleaning in the toilet. When they clean our room, they did not refill the drinks nescafe / tea. We had to request @ the receptionist.

Even the location of the hotel was beside the main road but the environment was so peaceful, not too crowded like Brinchang. Besides, there were restaurants near the hotel. The breakfast was great. The room was also good but I think they should change their room's lamp. The hotel was near pasar malam.

in terms of location, actually, this hotel was near many attractions. But because of the public holiday, the attraction places which were mostly at Brinchang became far. It took a long time to reach the places if you go on a public holiday or weekend. The weather was not so cold like Brinchang.

location

food price is quite expensive in cameron highland