service

shallow waters, Not well maintaned beach area

The staff were amazing! The service impeccable. The bedrooms are beautiful and the rooms are very clean. We also loved our treatments at the spa. After being disappointed with the restricted choice of foods on display at the restaurant we ordered breakfast to the villa. what followed was a feast. We ate breakfast at the villa the next few days.

Beautiful bedroom but the new cushions etc shown on the photos on Booking.com never made it onto the patios and pool areas,we had a snoop around and this was the case for all the villas we passed walking different routes to the pool and restaurants. It was disappointing that these were placed on photos for advertisement purposes only. We have stayed here before and looked forward to the external areas being upgraded since our first visit about 10 years ago which they were not. The view from the villa was extremely sad. All the grass was dead and the area outside the room and pool was barren. It looked more like a desert than like a tropical island. Four other luxury resorts in the same price class were lush with well maintained green gardens. Some ares around reception were well maintained and watered. It’s a pity that the same was not done to improve the areas around the villas. Placing plants in the empty pots around the villas would have helped to distract from the very barren, dead, dry landscape. Breakfast at the restaurant was a huge disappointment and come down from JW Marriott, Lux Grand Baie, Sugar Beach and the Oberoi where we stayed before coming to Maradiva. The owners should scout out their rivals to bring the gardens and breakfasts up to the same standards as these other hotels of which some are in the same price bracket and some much cheaper. Maradiva is a beautiful resort with fantastic staff. The resort is run down if you look at the painting of the exterior of the villas, the state of the roofs and the state of the gardens outside the villas. The staff are performing incredibly well to make up for these shortfalls in the surroundings.

staff Wessly at the Beach anf Yeshta at the reception did. an outstanding Job

This was our honeymoon and it was perfect. The room, the food, staff,... Everyone was super helpful and friendly. It was amazing.

nothing.

everything. the Orientation felt like prison. it didn’t feel good telling me that I’m only limited to 3 bottles of water even thou I won’t use them probably. the staff wasn’t nice at the cost to cost restaurant and have no minimum standards of service what so ever. the quality of food is not good and I didn’t feel welcomed. I’m sad to say I wasted my money when I could have started at the four seasons for the same price.

Almost everything!!

The bathroom could be better particularly the water pressure!

the spy

The room was full of mosquitoes and I killed three lizard

We loved every single thing about this hotel. Its amazing. Everybody smiles, food are good, there are many options for the high quality activitiea and resting your mind is so easy. They even provided a privacy net around our villa as we asked. Water activities are free, coast is long and calm, they take care of personal needs. I definitely reccomend this place and will be back for sure.

Its stg too spesific but the only thing here that we didnt appriciate much in this hotel is the drinking water. They give only 1 bottle of water everyday and they charge you for the extra bottles. They charge 200 Rupies for a bottle of water they refill theirselves on the superb dinners they give for free and it doesnt make any sense. I just cant understand why a facility with 500 USD+ per night price would go after a 200 Rupie water. I would have rather paid 505 instead of 500 and wouldnt bother my mind with this water issue:) But anyways thats a small issue and compared to how great everything is in that hotel it doesnt even count as a negative thing. Just a small feedback for the hotel.

The resort is old without renovation

The quality of the resort and staff where excellent. Beaches and facilities great

Had to pay for coffee capcels, and water supply to the room was a little limited

Staff were very helpful and friendly. They let us use the villa on the last day as a full day which was very helpful as we could shower and change before our flight

our villa pool was not useable as it was not heated .

normal hotel

break fast restaurant not have much choices with 5star hotel like maradiva

Enjoyed the room, pool, in villa dining and privacy.

nothing

villas are amazing

the Price of beverages are excesive.

The resort is quite small which meant it was quiet and felt and the staff could give more of a personal touch. Our Villa was absolutely stunning!!! Loved the turn down service each night. We loved our couple’s massage. The location is good for exploring the Black River area.

The restaurants were ok, not amazing and it’s too far away from other places to go out for dinner easily. There wasn’t a lot of sun on our terrace as it was blocked out by the trees, so you have to go down to the beach to sunbathe.

Breakfast is fresh and well-prepared, with a lot of variety. The Indian Restaurant dinner is a great experience and highly recommended. The beach is kept clean and very enjoyable to walk along. The rooms are very large and well-furnished, as are the verandas. Lovely to have my own plunge pool.

I would have preferred more fruit and juices to be available, especially at breakfast. I was surprised by how long it took to get my tea served at breakfast. My aircon conked out while I was there and could not be fixed. However, I was pleased with the transfer that was arranged because it involved an unxpected upgrade.

everything

Excellent resort, loved the private pool and service with great halal food. Could get a buggy ride to the different locations and staff were very helpful.

Had to keep requesting an iron and an ironing board, we'd have expected to have them permanently in the villa especially in a 5 star resort