The bedrooms has a big size and comfortable space.

The crew (room service) stolen a friend's dress from one of the rooms and she asked for it and they didn't return it back

Nice style, perfect location.

There's nothing to say about.

Hotel Agradable en Xalapa. Muy bonito.

cleanliness

there were noises until middle of the night. it was from the group having good time so did not make a complaint. and my room was close to the street where traffic was constant.

The food was fantastic. The bed was comfortable. Lenin the waiter was Amazing.

The place was Super understaffed…we had to wait to be let in or out of the hotel, sometimes ringing the bell for more than 5 minutes. While many details of the decor suggested a mid-budget remodel of an old place, the keys for the rooms were super old school. And while the rain and plants everywhere are a huge part of the charm, the wet floors by the stairs going to the suites are super unsafe. The hotel is fine and is comfortable and the location is nice if you have a car, but we have payed less money for Far nicer hotels in Mexico.

location, room and staff

ran out of water for bathtub & shower. second time worked fine just shower

I liked a lot the staff that are so helpful and kind. It was raining a lot and they care to myself and my baby boy getting into the car to not get soaked. Also the restaurant area is so beautiful.

The shower and the bathtub do not get hot water.... just a little bit of warm water that comes and goes.... like I HATE COLD WATER TO BATH.... can you imagine bathing and having on your back cold water, then warm, then cold again... I complain and staff said it is like this due to the restrict water tank that is not continuously hot, and even this they pay a lot of gas bill (and what is my problem in this point??? I pay to have confort not my problem the gas bill)..... this explain my frustration.. and it was not clean the bathtub.... lot of hair from someone else and dirty things on that.. uacala!!!! And also the room is too small, not save for a kid (the drawers of the furnitures opens alone 🥺) and also the queen bed does not seems to be one, super small... and the air conditioning is portable... in general, high expectation, low happiness.

Exceptional customer service