the view

The Mara Serena is a legacy property within the Mara game park and as such a hub for tourists. From the moment you enter the premise, there is a feeling of warmth and welcome from the staff. We arrived right before dinner was served and once settled in our rooms, proceeded to dinner where I was rather surprised to see (who I thought was) the manager personally come to our table and welcome us for our stay. Shortly after the first course, chef Juma came out to say hello and explained the menu of the day. As I said, welcoming. I like that the tour guides sit among the guests (at a separate table of course but I said hello to a number of them) creating community so that when you go out in search of game, you kinda know who is speaking over the radio.

My family in a different room did not get room slippers. Consider warming the pool for cooler months.

I loved the friendliness of all the staff at the hotel. The view of the room was gorgeous overlooking the whole of Masai Mara and might be one of the best views I've seen in my life

The food was below average, which was a big disappointment cause everything else was perfect. I wasn't able to eat alot, the pasta was over-cooked, the fish was dry, the meat was very chewy and low quality. It was surprising to me since that hotel is pretty expensive and in return you should find good food quality

The location is incredible!

It feels a bit forced, the Masai references seem artificial.

Brilliant location, The staff are very friendly, They go out of there way to do things for you

Fullboard but you pay for water and juices in the dining separately. The mango juice cost 350($3.5), for that I would expect some thick juice that's all mangoes. Instead it felt like juiced from packed boxes. Light and without the natural mango sweetness.

I like the garden, the staff and the wildpig came visiting us.

The location was fabulous. The rooms were great. Food was really good. They gave us an excellent packed lunch.

The lodge has one of the best locations, but the place is missing something and their is no personal touch or friendliness from the staff. It feels as if it’s just a factory to generate as many tourists as possible with out much effort. The food was way below average and sloppy. It’s not at all what we experienced at other lodges in the area. It’s disappointing to see such a beautiful property mismanaged.

I think considering the devastating effect that COVID-19 has had on the Kenyan economy, with still no travel corridor, the staff have probably really suffered these past months but you wouldn't have known they couldn't do enough.

Everything was amazing....

Ok

The Covid19 controls weak on serving meals

very near to the nature, very good and friendly service, very tasty meal,

the room could be a bit larger