The Kitchen staff at the sugar Mills were wonderful and so was breakfast. That hot stuff was so good that the lady packed me a bottle to take home for sale. The pool has a 10 feet side and we love a deep pool. The beach is walking distance. AC works great and there was hot water. Alcoholic drinks at the bar was so good. They have security at all hours which made me felt safe. Complimentary airport pick up and drop off.. They contacted taxis for us upon request.

Service was a little slow. For what I paid i expected a little bit more. My bathroom and room were old and outdated. Quite honestly the bathroom was disgusting. The pool closes at 6pm so by the time we returned from excursions we didn't have time to use it. Beach is walking distance however they close the gate at 6pm. The phones in the room doesn't work. I had to go back and forth to the reception for request. It took me over 3 hours and going back to the desk at 3 different times before I finally received bath towels. They do have all these different bars listed but rarely anyone to serve you so it was a lot of time wasted.

I liked the location, friendliness of staff and the food. Cottage was nice and spacious.

Staff took too long to respond when called for necessities and did not follow up with courtesy calls.

beautiful location

no water in the rooms dirty bathroom

Honestly the room was set up for only sleeping a table would have been welcomed and not outside

I got an upgrade on my room which was fantastic. All the staff was absolutely friendly and accommodating. A few in particular, Kurl, Dion, Sanchez and Joan, The lady who did our eggs and the lady who took our orders in the Morning and the bartender by the pool. They really made our stay more comfortable. I think the rooms we had were comfortable, the food was good but I think they need more staff for things to go a little quicker in that department. Overall it's a great place to stay.

Food was ok

No Wi-Fi. Bar closes too early. Compound needs own generator

everything

location, breakfast, pool

Staff was pleasant even though they were working under stressful conditions

Entrance to hotel had dirty appearance First room given was musky smelling and our sinuses started acting up within 5min of being in it. Second room refrigerator was leaking out had to place a towel outside not to slip on the water ( tech came adjusted the temperature but there still had water, less! But there was still water. ) Balcony doors kept jamming ( was reported but it was never fixed) Pool water was dirty affected my eyes and my mom's skin, when i complained a hose was placed in the pool for two days and the water cleared up.Around the pool area needs upkeeping. Sprayed dried grass could be seen all over and ground areas needed power washing. Beach facilities for the hotel was closed for two days and horribly needs upgrading also. Dinning area fixtures were uncleaned and had bird nest in them which hung over Dinning tables in some areas ( very unsanitary!) Breakfast even though complementary was very much rationed! Generally our stay was very disappointing especially to my 14 year old daughter who wanted to go back home by the Wednesday. This was not her first hotel stay but it was indeed her worst!!! If the other hotel weren't booked out we were certainly leaving. I was totally depressed 😔 by the end of our stay that I'm only now able to make a comment about it. It's quite obvious that this hotel is no where close to it's former glory nor what it has up as advertised!!

No hot water, cable tv don’t work breakfast was not good, one of the staff was very rude.

I love the rustic transformation of sugar mill to hotel. Good air con and bathroom facilities

Had to request room clean.

Pillows were too hard

Service was slow

Staff were pretty hospitable The ambiance was lovely Hotel was really close to the beach I had views outside our back door Food was good

Service was slow The internet and television was not functional in our room and we were only told whilst being showed to our room There was a moldy sheet on one of our beds Our key card would stop working at the end of each day and our cottage was far from front desk Hot and cold shower was a little off and we didn't have water in our room one night...

Most staff were incredibly friendly and helpful. Trail down to beach was nice adn the beach itself looked clean and the reef was also nice to snorkel.

The wifi was down, and no compensation offered, the pool and importantly the trail down to the beach closed at 6 which was disappointing. I was also told it's best not to walk alone along the road after dark. If that's the case then the trail should be kept open later. It felt isolating to be told I couldn't leave the compound after dark.

only thé cleanliness

The light in the bedroom wasn’t working. From the day we arrived there was no internet in the room. The phone in the bedroom to make connection with the front desk wasn’t working. The breakfast was not what a 3 star hotel should offer. The last morning no water out of the taps in the bathroom

nothing

the water got turned off at 10PM, the room we reserved was not available so I hade to sleep on a chair

The staff was great and accommodating and the hotel itself was nicely designed and the facilities were up to date and renovated.

The pool closed too early and there was only one umbrella on the pool deck. In addition, there wasn't any food available after 9pm. Both were inconvenient.

The ambiance, dinner was great, close proximity of the beaches, good security

Noone available to assist with luggage, was victimised at the private beach facility and spoken to rudely when using the beach chairs. I complained about this situation which was rectified the next day. Room tidying should be everyday. There were no clear guidelines for what is included in your stay. Bathroom door unable to lock.

History of location and facilities were good

Due to pandemic I assume the grounds were closed, I am terrified of snakes and I encountered one while walking to the restaurant.

The location was fantastic, the breakfast and dinner was satisfactory. The staff was very accomodating. Pleasant and polite

The wifi only connected to the phones and not my children's tablets. Under the bathroom sinks were very filthy. Very basic rooms.The swim up bar & restaurants were great, but i didnt like the walk to the lobby to pay by card.