Todo

Nada negativo !!! Todo es perfecto

Todo

Todo es positivo en este hotel

The property facilities.

So. We arrived late at the property after a long travel day. Everything was going fine when checking in until they opened our rooms doors (2 suites, almost 2000 dollars per night, ocean view) someone was painting the walls of one of the rooms and it the whole room smelled fresh paint. They proposed another rooms. But parking lot view. I had paid for ocean view. When I called front desk to tell them that I would like a ocean room view as I had paid, they said : “ I will ask the maid to purify the air in your freshly painted rooms (basically open the windows for a while) or you can stay in your parking lot view rooms (!!!). It was late, I was travelling with my children and we needed to shower, eat and sleep. Then I asked if they could find a place to eat in one of their restaurants. They said : fully booked, the only solution is room service. Which I did. I asked front desk to have the hotels manager call me, he never did. At this point I just wanted to get out this place. The next day, when checking out, I asked to talk to the manager, Sergio Cobos, explained the whole situation, he patiently listed and didn’t say absolutely anything. Not even excuse us for the poor service. I paid and left. I understand that mistakes are part of human nature, but at every step of the way the hotel could have make us feel better by proposing a drink, a free massage, a place at one of the restaurant, upgrades in our room. I don’t know, anything. They just chose not to. Do not stay at this place.

Besides how beautiful and clean it is, it is pure luxury, classy and they treat you like a queen. The pools are heavenly, the access to the beach, the service was espectacular, from the smallest detail they are 5 stars

Only thing that their restaurants book up really fast so even if you try to find a spot for dinner a couple of days ahead, it’s hard to get in.

good location, softer bed than the hotel we had previously stayed in, the art on the hallway walls was bright and colorful/unique. Did not try any food, good view from the rooftop.

It smelled like fish, our room had a terrible location, check in process was lengthy, never heard from our butler, the room was ok but not for the price we paid. The rooftop was under construction, disappointing.

upscale with beautiful views

no parties

Not enough activities too many children

Food onsite was good to great at all three restaurants. The pools were cleaned until they were immaculate. The staff is super friendly and helpful.

Was told I was upgraded to an ocean view, but the view was more of a construction ocean view. At the time my wife and I went, the property next door was being built and it was noisy. Weird outlet placement in room. Little to no counter space for multiple devices, and shower items.