4 of us friends were travelling to nainital for a long weekend. We booked this hotel on the way and got a confirmation for the same. We even called the hotel to let them know in advance that we would take a few hours to reach because of the traffic. On our arrival, the management told us that they don’t know about our arrival. On contacting the senior management or whatever, they refused to give us the room stating we have not deposited the entire money whereas it was a ‘pay at the property’ booking. Really horrible experience.