We arrived around noon to use the indoor waterpark before check in but when we went to the front desk they told us we could check into our room immediately which was amazing! I definitely didn't wanna have to wait until 4pm with two kids so that was a huge plus. The room was super clean and the beds were so comfortable it's prob the best night sleep I've gotten in years which is crazy since it's a family hotel with tons of kids running around the rooms must be sound proof bc I didn't hear anything from our room at all no doors closing or anything we stayed on the Yellow floor the hallway did smell like sewage but it seemed to only be on our floor (yellow floor) 5th floor however it was only the hallway the room didn't smell bad at all so that I can live with I also did a lot of review reading on all the indoor water parks in a 200 mile radius and it seems it's a common problem with these indoor water parks so it's prob not the hotels fault the game room was pretty neat and they had tons of games and activities the only thing I can really complain about is pricing my husband went to grab us two medium coffees from the coffee shop on the lobby floor and my daughter got a cold brew it cost 20 bucks and I wouldn't of really cared had they actually had stuff to make your coffee right all they had was sugar packets and milk no flavor creamer of any kind so basically I paid crazy amount for the hot coffees when we had free coffee in the room had I known there wasn't any sort of creamer I wouldn't of wasted my money on it i cant really speak for any of the restaurant's inside the hotel or game room area because we didn't use them but we did get a pizza from inside the water park and it wasn't crazy expensive now onto the water park inside the hotel it was awesome my kids 13/16 loved it we arrived on friday early noon and there was hardly any lines for the waterslides so it was super cool to get to go down bunch of...

Food prices in lobby and I wish the waterpark stayed opened until 9pm that's it lol

the carpet in the room had a bad smell

The waterpark was very nice. Staff was pleasant. Facilities were clean

Food was a little pricey.

Didn't know there was breakfast available we were not informed of it .

Water in the lazy river was a cloudy in late afternoon .

The water park is great for kids although not big enough. Arcade and outdoors are also very nice.

It feels like there’s zero staff in this hotel. The fact that there’s no daily room service is ridiculous, there’s no staff walking around in the floors, barely somebody picks up the phone and we had to go downstairs to the lobby several times every time we had an issue with the lock (we got stuck twice outside the room), if we needed towels and shampoo/soap, etc. Also, the Bixby’s restaurant which is the only one with decent food is not expecting guests even though 60% of it is empty, probably due to low rate of staff.

Underwhelming but met my expectations. Check in was very delayed (3.5hrs) however reservations offered a make good for free arcade points for my son. Waterpark was basic but nicely laid out and slides were a lot of fun! Gaming options and activities are perfect for an overnight get away. Staff was very friendly and in fairness to them management needs to plan better for more staffing.

Quality of food was very poor and accomodations were spacious but uncomfortable. Walls are paper thin and you could hear everything next door and down the halls. Shower water pressure was very poor and the bath hygienic products were mixed and chunky in the bottles and nothing produced a lather to feel clean after being in choline for hours. PSA - Bring your own stuff! Some activities for spring break were closed including the gift shop. Overall, for the price I paid for what I got, I won't be back.

First time visiting for Easter Family Gateway. Great choice, the food easy access to order from the Kiosk Computer and quickly service. My daughter loves it so much, plenty of rides for toddlers, Very friendly staff and very attentive . Love the way the place is set up, the games , the room and waterpark. Felt its a good space not so big and able to move around

Very kid friendley. Staff was very nice. The waterpark was great and the staff were amazing with the kids, especially at the surfing wave. The waterslides were so much fun! Breakfast buffet was delicious and good price.

I thought the dinner buffet was too expensive, we did not do it.