The atmosphere of the pool

The noisy doors and windows and the unclean carpets and no clothes closet in the room only small drawers

The facilities are easily accessible like the pool and garden…there is a small shopping mall outside the resort which was really good… the staff were very friendly and rooms were cleaned regularly …the food was good great variety on the buffet… the pool was clean..and the entertainment was good… half board came with a selection of afternoon tea which was really nice. The check-in process was good and fast and as we were checking out, we were offered a complimentary ride to the airport, which was good since we were having trouble getting an Uber. The reception lady was also very lovely and helpful. We had a full Swahili spa experience which we loved however, we felt that we were being rushed a little by the staff because it was closing hour yet they selected the 3pm slot for us. Lastly, there is one particular chef from the Zanzibar experience who was amazing. He was patient with us and gave us exceptional service kudos to him he made us love the experience more by the way he took care of his customers very very professional and kind.

The beach area wasn’t really what I expected….it was regularly dirty but this was due to natural causes like seaweeds and all which made it difficult to enjoy the beachfront but Baobab resort had an amazing beach which we had to go to there and enjoy secondly if you need any water sport activities you have to visit the next resort they don’t offer so many activities but the hotel organizes the package activities for you which is nice… Also be cautious with monkeys on the property… we would randomly try and chill by the patio enjoying a drink and the breeze however, we would be forced to enter the room when the monkeys showed up just for our safety. So just be careful, not leave your belongings unattended..this was uncontrollable but at they had warnings around the property regarding this Lastly I loved every staff member I encountered except the cashier who was rude and unapproachable she was not helpful at all

Best pool in the location.

The beach here is a little small and best to eat out

The property is overrated,it takes ages to get booked in,unkept and stuffy rooms,worn out and dirty pillows,unkept swimming pools,poor room service,they don’t change the bedsheets on daily basis,old bath robes,old and slippery shower gel bottles,untrained and mannerless workers with zero customer care,very few individuals there qualify to work in hospitality industry,average same food,only garden and pool views were worth the stay,neighborhood is trash too.Rating it a 2.5 star hotel is a great favor.

Very clean and nice restaurants

Unfortunately the windows in the room didn’t close properly, thus we had mosquitos

Breakfast was awesome.

Drinks is not offered at dinner atleast include water for dinner. We had issues with our booking made through booking.com and the staff didn’t help regarding the issue which made our last day and checkout stressful. The staff should work more closely with there booking agent and be more understanding that issues do happen and it’s not the guests fault. So in this the staff was not helpful at all and we ended up paying double for our stay.

The place is absolutely perfect. We loved everything: food, location, view, and staff. The restaurant food is really good. The massage therapists are mostly great (apart from one who was looking at her phone whilst giving me a reflexology treatment).

We asked the receptionist to book us a restaurant outside the resort. They told us the restaurant was fully booked without even checking. Obviously, we contacted the restaurant ourselves and it was not fully booked at all. So we managed to book the table for us with no problems. These are the kind of things that make me really mad.

The service was good, the staff are really nice. Second time here, and it was superb as always.

The food quality and general appearance of the place seems to have deteriorated a bit as compared to before.