JW Marriott Hotel Monterrey Valle
Hotel in Monterrey
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Situated in Monterrey and with Obispado Museum reachable within 4.3 km, JW Marriott Hotel Monterrey Valle features a garden, non-smoking rooms, free WiFi throughout the property and a bar.
Amenities
Pool
Air conditioner
Internet / Wifi
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Map of Monterrey
Available Rooms
1 King • 398 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 419 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 398 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 882 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 1851 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
5.0 / 5.0
Relaxing
Nothing
3.5 / 5.0
The breakfast was superb, with local cuisine options. The location is wonderful and splendid for a night walk. During the weekend it was full, and the restaurant options around are superb! The location is the best...
Customer service is quite slow, apparently, they lost my laundry twice, but no one told me the truth until I got really upset and demanded for a fast solution.
One day they forgot to change the towels, and in a different day they didn't left any towel, which shows inconsistency in the service provided.
All in all, for the price charged, it lacked the extra you are paying for.
5.0 / 5.0
todo
nada
1.0 / 5.0
Interesting location.
There was a stain on the sheets of one of the beds that was there on arrival but I didn’t see it until I laid down. I slept in the other bed but left those stains uncovered for the cleaning staff to see expecting the sheets to be changed but when I returned the bed was made up again with the stains left in place but covered up again. At that point I felt that I might be sleeping in someone else’s bed. I asked the cleaning staff for coffee for the coffeemaker but none was put into my room. Breakfast was a disaster. The coffee was awful and there was no cream. Only Coffee Mate. Major hotel line with elevated charges, not the service one expects. The menu choice I took was the Regiomontano breakfast that had small bean and avocado offerings. The taste of the food was not good as one would expect from the Marriott company. Very disappointed. I have included a picture of the bed stain, the in room coffee selection and of the generous breakfast in this survey.
4.5 / 5.0
Excelente
5.0 / 5.0
las habitaciones
la poca reacción de enviarme una factura, tardaron más de 20 días para enviarmela, por que estuve presionando
5.0 / 5.0
Ubicación, diseño de los espacios, servicio
Nada
4.0 / 5.0
Clean
Noise
4.0 / 5.0
staff
Lack of communication. We did not have water for 2 -3 hours and although they knew about this when we checked in they failed to communicate this.
4.0 / 5.0
nice & clean hotel, breakfast buffet amazing, very nice location in San Pedro
the lunch and dinner menu wasn’t so amazing as the breakfast buffet
4.0 / 5.0
Comfy bed, lush interiors, great breakfast
Dirty pool, no pool side service.
4.0 / 5.0
No staff in the Pool. Not enough hot water
No había agua súper calienta para la regadera
3.0 / 5.0
Great location. Good restaurants. Cool design.
There was too much noise at night, a large group of party goers were also staying in the same floor. I respect other people have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard time sleeping. I called reception to complain however they were not able to find a solution. I was really not expecting such a bad sleeping experience in this hotel.
5.0 / 5.0
They dont have SUV trucks readily available
4.5 / 5.0
very organized
staff pay attention to detail
1.5 / 5.0
Rooms are new and clean. Thought through and very modern.
Service is horrible. Didn't bring to the room champagne that I pre ordered, didn't ask for a deposit at check in and were chingando until 11pm to go downstairs to pay, because their terminal didn't work, blocked the card meanwhile and they only have one wine opener in the whole hotel, so couldn't even open wine which we ordered at our convenience. Oh and mini bar was empty, so couldn't even grab a drink.
4.0 / 5.0
Location is very good and people very friendly.
The hotel is new, but organization as well.
Management needs improvement.
Waiters and staff are very friendly and the chef seems to be great. But to wait for a breakfast or food more than 1h is unacceptable in a 250€- place. (Same experience in 5 days!!).
The nice outside pool should be not restricted to use morning and evening.
5.0 / 5.0
the food was amazing, the room clean and nice
4.0 / 5.0
Two negative points: firstly, service in the restaurant was generally good but on occasion was haphazard, patchy and slow. Secondly the reception / lounge area has this strange, tuneless "muzak" playing continuously. I found it intrusive and irritating and detracted greatly from what was a comfortable lounge area.
So many things to like about this hotel. The staff were friendly, welcoming and helpful. The hotel facilties, cleanliness, decor were first rate. The location cannot be faulted. The bedrooms are of a good size (although would benefit from in room tea & coffee provision) with an extremely comfortable bed and a fantastic shower. The restaurant menu was good and the food quality outstanding. May seem strange to say this about a hotel in Mexico but the pizzas were outstanding! Could perhaps do with a few more regional dishes on the menu.
FAQs
How much does this hotel cost compared to others in Monterrey?
The average price for a rental in Monterrey is $128 per night. This rental is $6 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at JW Marriott Hotel Monterrey Valle. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at JW Marriott Hotel Monterrey Valle. Enjoy the water!
Is JW Marriott Hotel Monterrey Valle pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at JW Marriott Hotel Monterrey Valle?
We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, balcony or patio, and hot tub or spa.
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