Alpenhotel Fleurs de Zermatt

Premium bedding, in-room safe, desk, laptop workspace

Double Room, Mountain View (Style) | Premium bedding, in-room safe, desk, laptop workspace

Free toiletries, hair dryer, bathrobes, slippers

9.2

Outstanding(665 Reviews)

Hotel in Zermatt

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsSki in / Ski out, Pool, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Slopeside fun with full-service spa and indoor pool
Ski into Alpenhotel Fleurs de Zermatt, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Alpenhotel Fleurs de Zermatt offers 38 accommodations with espresso makers and safes. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Ski in / Ski out

Family friendly

Map of Zermatt

Nearby attractions

Marmitte dei giganti di Uriezzo

51.5 mi

Available Rooms

Standard Single Room, Mountain View

1 Double • 215 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Classic Double Room, Mountain View

1 Double • 248 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Double Room, Mountain View (Style)

2 Single • 1 Sofa • 323 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Double Room (Parterre)

1 Double • 280 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

1 Double • 269 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Alpenhotel Fleurs de Zermatt

$$$$

9.2

Outstanding(665 Reviews)

Hotel in Zermatt

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsSki in / Ski out, Pool, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Ski in / Ski out

Family friendly

Map of Zermatt

Nearby attractions

Marmitte dei giganti di Uriezzo

51.5 mi

Available Rooms

Standard Single Room, Mountain View

1 Double • 215 ft²

Sleeps 1

You'll be directed to Expedia.com for availability & pricing

Classic Double Room, Mountain View

1 Double • 248 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Double Room, Mountain View (Style)

2 Single • 1 Sofa • 323 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Double Room (Parterre)

1 Double • 280 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

1 Double • 269 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

9.2

Outstanding(665 Reviews)

3.0

Dec 2024

After an exhausting multi-day journey and a night interrupted by a false fire alarm, my wife and I overslept and requested room service. Our room was admittedly untidy due to open luggage and clothes on the floor - a result of travel fatigue and sleep deprivation. The following day, a staff member approached us about the room's condition, stating it was "impossible for room service to clean." Their tone and words felt belittling and inappropriate, especially considering the hotel's premium pricing (over $1000 for a 3-night stay). He made my wife feel horrible (to which I later corrected him for doing so) While we acknowledge our room was messy, it took my wife only five minutes to tidy up, suggesting the situation was not as dire as portrayed. More importantly, we believe that regardless of room condition, staff should maintain professionalism and courtesy when addressing guests. This interaction significantly impacted our stay. While the hotel has many positive attributes, this experience makes us hesitant to recommend it. Zermatt offers numerous hotel options other than this hotel

2.0

Oct 2024

This hotel didn’t live up to expectations. Some of the staff were very friendly, others acted put out and annoyed with guests. Another hotel guest confronted my wife in the spa area over wearing a bathing suit, which really made us uncomfortable. She even flashed us, and we decided to notify the front desk. They clearly didn’t want to deal with it and said they’d wait for a manager who ‘spoke better German’ to come. We never heard anything again, even though the other guest was snickering at my wife for the rest of our visit. Would not recommend, too many other options that would be safer.

5.0

Sep 2024

Great stay and value for the price. Would recommend. Our only regret is we didn’t stay longer in the area.

8.0

Sep 2024

The property is well suited for visitors to the surrounding mountains activities.

6.0

Sep 2024

I had to check out for my next appointment, so I asked for a lunch box instead of breakfast, but when I checked out, another staff member didn't know about it and ended up doing nothing. I didn't get it. Moreover, his attitude was not good. I felt bad at the end. The room facilities and location were good.

5.0

Sep 2024

One of the best places to visit in the world. Hotel was really nice, great location, friendly staff, highly recommended.

5.0

Aug 2024

First time visit to Zermatt and loved staying at Alpenhotel Fleurs de Zermatt. It was a beautiful hotel in a perfect location for our trip. Was approximately a 5 minute walk to the Täsch train station and central shopping in Zermatt. Close to Denner grocery store and bus station. Staff are super friendly and helpful. Good breakfast each more to start the day. Did not get the opportunity to use the sauna area, but pool was relaxing and closed at 8pm during our visit. Room was spacious and had everything we needed. Would definitely return back here.

10.0

Aug 2024

Fantastic hotel! Everything is clean and with lots of details. Great breakfast and spa (make sure you include it in your plans). Book a room with a view to Zermatt (you will never forget the sunset and sunrise views!)

8.0

Aug 2024

We really liked how clean and modern the property was while maintaining the ski lodge feel. The pool was a real winner for us since we have a 7 year old who likes pools. The luggage storage room was also very helpful. The negative was that the breakfast was almost depleted by 9-10 am when we were ready for it.

10.0

Aug 2024

Great property and staff

10.0

Aug 2024

Quiet hotel with relaxing spa pool and facilities. Close to train station and accessible via a quick walk. Staff were friendly and provided good options for food and outdoor activities. Extra plus for professionalism and baggage storage before check in.

5.0

Jul 2024

Beautiful and very comfort but pricey.

5.0

Jul 2024

We planned to visit Zermatt for the day and failed to check the train schedule for the last train out. We found this hotel on hotels.com; it was one of the only hotels with a room available at a reasonable price. The location was very close to the train station, and near the heart of it all, but tucked aside in the working area of the town. Walking out to the station, we found we were in the area where all the warehousing seemed to be located for the businesses. Not unpleasant, and rather interesting to see the tiny trucks zooming out to do their business. We were on the ground floor, so the view was not great... I'm not sure that the views would be any better on upper floors. However, it was a lovely hotel. Very clean, quiet and comfortable. The pool area looked amazing, although it was snowing while we were there. There looked to be a sauna or hot spa of some sort that we didn't have time to check out. I would definitely consider coming back to stay here over some of the more expensive hotels I've stayed in Zermatt in the past.

10.0

Jul 2024

Great view. Clean, comfortable room. Staff was very friendly and helpful. Highly recommend!!

8.0

Jul 2024

Property is great location and well maintained. Employees need training how to handle guests requests Properly located in great location

6.0

Jul 2024

We came here about 3 weeks ago and due to excessive flooding and rain we couldn’t see the Matterhorn so we decided to come back. The first time Dennis helped us, gave us a great room and was very friendly. The hotel should be proud to have him at the front desk and because of him, we rebooked. The second time, the person at the front desk gave us a room that had a bad odor and the couch was broken and was hard to sit on.

10.0

Jul 2024

Tidy lovely room.

6.0

Jul 2024

Not a great place. The staff was not accomadating. Would seek a different hotel!!

8.0

Jul 2024

Hotel is beautiful and rooms are very nice. Staff was pleasant and I would recommend staying here. That said two things that are easy to improve and should be fixed are: (1) the spa closes at 8pm but they kicked us out early at 7:50pm...we timed our return to the hotel so we could enjoy at least the final 30 minutes in the spa but were kicked out early... and (2) they do not list a closing time for the gym. I went down at 9pm to work out and I was told that it closes at 8pm and that they don't list a closing time because it's rarely used. Most hotels with a gym do not close it at 8pm...it should be open 24H or at least later in the night. Zermatt is a wonderful town to explore...which means people will want to use the spa and gym when they return for the day. Both should be open until later in the night given the prices we're paying to stay there.

10.0

Jul 2024

AWESOME PLACE!

10.0

Jul 2024

We were only there one night and we were well taken care of by the staff. Breakfast was included and very good. Locate was perfect. Not to far from Main Street and gondolas. 10/10

10.0

Jun 2024

We had a view of the Matterhorn from our balcony that was quite impressive. The service was excellent and the room was bright, clean, well organized and pleasant - I was very pleased with the bathroom facilities, the pool and the buffet breakfast!

5.0

Jun 2024

Fantastic hotel and spa facilities

10.0

Jun 2024

Definitely a five star hotel

3.0

Jun 2024

The hotel is not acceptable by car, which can be a good experience. The hotel was nice and very clean, but the receptionist was not helpful at all. Not all receptionist were that bad and the first impression was really not good. Also, at the time of checkout we asked them to keep our suitcases (only 2) in a secure place but they said they don’t have one, made us change our whole plan for the day.

10.0

Jun 2024

Amazing spa. I’ll be coming back!

8.0

Jun 2024

Great surprise for amenities and quiet.

5.0

May 2024

Amazing…modern

6.0

May 2024

Location is at the end of town, we would have preferred being more center located. Rooms were nice but staff cld be friendlier.

10.0

Apr 2024

We spent 2 weeks traveling around Switzerland and this was our favorite hotel. The staff was very friendly and helpful and the hotel itself was fantastic. Not bad waking up to a view of the sunrise on the Matterhorn!

8.0

Apr 2024

The swimming and spa facilities are great to enjoy. The view of Matterhorn from the room is amazing.

4.0

Apr 2024

This place had great potential, but unfortunately we didn’t enjoy our stay as the staff was rude and generally unwelcoming. We arrived early at 10AM hoping to drop bags while we skied for the day. The check in guy (Nikolai) seemed annoyed before we even opened our mouths and told us to leave bags outside the hotel as they couldn’t be inside (okay?). We returned at 3:05PM and were told to wait in the lobby until our 3:30PM check-in. There were about 10 other tired looking travelers sitting in the lobby (some sleeping on couches). Seemed very odd that they’d rather have people and bags strewn all over the lobby rather than allow them to check in ~20 minutes early once rooms were ready. At exactly 3:30 they started the check in process which took forever because of the backlog of people. The spa was only open 3PM-8PM which we found out at 8:05PM when the doors were locked. There is also a sign on the front door telling guests to turn their brains on before entering. Just very weird and unwelcoming vibes compared to every other place we stayed. Seems like these people don’t actually like people, so perhaps hospitality is not the best industry for them?

10.0

Apr 2024

Perfect

8.0

Apr 2024

The facility is great. We booked a view room and it was incredible to see the Matterhorn in different weather and times of day. Our room was clean and quiet. The pool area was well kept, sauna after long ski day was amazing. Ski bus around the corner and a short walk to the train station but the hotel shuttle picked us up when we called anyway. Breakfast had a lot of variety and was a great way to start a ski day. Housekeeping was great too. Ski locker had boot holders that were heated in the basement. It has everything you need…BUT The staff was hit and miss. You know that feeling when someone doesn’t want to help you? One morning the breakfast crew was like that, then the next morning welcome. Hot/Cold. Or like a dinner reservation “You are better off doing yourself “ and handed me a laminated list. ok. $500 room and you can’t make an effort or suggestion? Asked where we could rent skis… “maybe up by the train station”. Maybe? Do people come here to ski?? After we bought a beer in the lobby I asked “Could I get a glass of ice to take to my room?”. The guy behind the front desk “I’m not sure if I have enough”?? (Then the next day when I needed to ice my knee the woman at the front desk happily went to the kitchen and brought me a whole bag). It truly could be a 5 star experience you rave about to other people. Clearly most (not all) of these people are just on the clock and don’t care if you come back.

8.0

Apr 2024

Good location, staff was great but should provide more information to first timers. Maybe an info pack. Breakfast needs fresh fruit.

10.0

Mar 2024

The hotel is amazing!

5.0

Mar 2024

Impeccable service! Beautiful hotel.

2.0

Mar 2024

The management was stubborn and completely inflexible. I tried to contact the General Manager to ask for help but was told he was unavailable and could not be reached. My flights were canceled due to a snowstorm and I had to check out 1 day early and was denied to make it home. Even the airlines in times of disruption allow changes. Expedia tried to contact the hotel but was told no and that there were no refunds for early departure regardless of the circumstances. Find another hotel this one wants your money and does not care about the customer at all!

5.0

Mar 2024

Very warm welcome from the staff. Superb choice for breakfast. Comfy clean room - good pillows. Lovely pool.

5.0

Mar 2024

Amazing hotel and we had a unbelievable view from our hotel balcony! We were lucky with the weather!

FAQs

How much does this hotel cost compared to others in Zermatt?

The average price for a rental in Zermatt is $405 per night. This rental is $0 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Alpenhotel Fleurs de Zermatt. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Alpenhotel Fleurs de Zermatt. Enjoy the water!

Is Alpenhotel Fleurs de Zermatt pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Alpenhotel Fleurs de Zermatt?

We found 9 amenities for this rental. This includes pool, internet / wifi, laundry, balcony or patio, and hot tub or spa.

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Garden · Kitchen or Kitchenette · Internet / Wifi

Business stays, family stays, couples stay, getaway vacation, and rental in Zermatt at Haus Mischabel for $405 for your next trip.

$$$$

Alpenhotel Fleurs de Zermatt

Hotel in Zermatt

Reasons to book

About this hotel

Amenities

Map of Zermatt

Nearby attractions

Available Rooms

Standard Single Room, Mountain View

Classic Double Room, Mountain View

Double Room, Mountain View (Style)

Deluxe Double Room (Parterre)

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Alpenhotel Fleurs de Zermatt

Hotel in Zermatt

Reasons to book

About this hotel

Amenities

Map of Zermatt

Nearby attractions

Available Rooms

Standard Single Room, Mountain View

Classic Double Room, Mountain View

Double Room, Mountain View (Style)

Deluxe Double Room (Parterre)

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Reviews

FAQs

How much does this hotel cost compared to others in Zermatt?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Alpenhotel Fleurs de Zermatt pet friendly?

What amenities are available at Alpenhotel Fleurs de Zermatt?

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