Home2 Suites by Hilton Roanoke, VA
4.2
Excellent(984 Reviews)Hotel in Roanoke, VA
3-Star Hotel
Reasons to book
Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Pet-friendly hotel with free breakfast connected to a shopping center in Roanoke
This hotel features an indoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a business center, dry cleaning, and laundry facilities.
Housekeeping is available on request.
Home2 Suites by Hilton Roanoke, VA offers 121 accommodations with complimentary weekday newspapers and complimentary toiletries. LCD televisions are featured in guestrooms. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
This hotel features an indoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a business center, dry cleaning, and laundry facilities.
Housekeeping is available on request.
Home2 Suites by Hilton Roanoke, VA offers 121 accommodations with complimentary weekday newspapers and complimentary toiletries. LCD televisions are featured in guestrooms. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers.
This Roanoke hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Dishwasher
TV
Map of Roanoke, VA
Available Rooms
Studio, 2 Queen Beds, Non Smoking
2 Queen • 520 ft²
Sleeps 7
+
You'll be directed to Expedia.com for availability & pricing
Studio Suite, 1 King Bed, Non Smoking
1 King • 340 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Suite, 1 Bedroom, Non Smoking
1 Queen • 603 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Studio, 1 King Bed, Accessible, Non Smoking (w/ bathtub)
1 King • 340 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Studio, 1 King Bed, Accessible, Non Smoking (w/ roll-in shower)
1 King • 340 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.2
Excellent(984 Reviews)4.2
The front desk clerk was absolutely amazing, she was so friendly, knowledgeable and accommodating that it made me wish my stay wasn't so short.
4.2
Best hotel I have stayed in! Staff were so friendly. Everything clean. So many amenities
4.2
This hotel itself is not in good shape. The room was clean but the window treatment was broken and so did not open. There are only 2 elevators and one was broken - for a 5 story building . It took a very long time to wait since everyone was using one. Add to this the fact that they do not clean your room if you stay 2 nights. Which is ridiculous and another way for them to save money. The staff was very kind but I was disappointed due to them not cleaning our room.
4.2
Poor breakfast and poor breakfast service.
4.2
Unfortunately, this was the worst place I have ever stayed. The air quality in the room was horrible even with the air running constantly. The room smelled like stale smoke and generally ancient grime. Think old bowling alley. There were very concerning stains on the carpet and desk chair. As I was leaving I noticed a couple of ants around the couch. The tub drain didn’t work well so I was taking a shower in standing water. It looked like there had been a leak in the bathroom ceiling that had been poorly repaired. I was up and ready to leave first thing in the morning. I mentioned this list to the counter staff as I left. The staff member was very professional and sweet, wrote down the list and said they would share it with maintenance. They went to see if there was anything that could be done about the regular room rate without prompting, but being prepaid added challenges there. I told her no worries on that, but nobody should be paying to stay in that room. I don’t know if the other rooms are better or worse, but I would absolutely never stay here again.
4.2
We keep staying at Home2 suites because they seem to provide good value. This location has excellent staff that were very helpful. I went to the front desk with a concern, and they were very kind and helpful.
The breakfast is also delicious!
4.2
I have a beautiful time & felt comfortable visiting with my family at da hotel
4.2
First, staff was kind. Always appreciate a friendly welcome and responsive employees when we're traveling from afar with our kids. Second, and this is my fault--I didn't realize I had booked a pet friendly hotel. That being said, we had room on the second floor which reeked of dog and I could see dog hair on the carpets so it clearly had not been vacuumed. We requested a different room, but were told the hotel was full and could not accommodate that. They brought us a vacuum cleaner and my husband thoroughly vacuumed the room. I'm all for bringing your pets---I think if you have fur babies, traveling with them is great. However, housekeeping needs to be way better post pet stays. Way better. It was an unacceptable room for the $240/night we paid. That's a ton of money to stay in a dirty smelly room with uncomfortable beds. Would not recommend this hotel.
4.2
Front desk staff were AMAZING in accommodating our family's needs with early check in and allowing little ones to finish naps before checking out. THANK YOU
4.2
Best stay ever
4.2
I loved how big the room felt here and it is so nice to have the kitchen in your room, even if I only used the fridge and sink. The staff here is really nice and the location is great. Lots of places to eat across the street and right down the road from Starbucks and the airport. I'm sure I'll be back.
4.2
Open arrival, I realized I booked wrong town home2 suites. I wanted to stay in Blacksburg, I asked staff to please check Blacksburg location if available to switch, she said * I will cancel your room and call your self if they have a room!* I thought that was rude. I just check in and they gave me room filthy, bathroom floors filthy and dirty and was very old not kept updated. I have the picture if they like me to share.
4.2
Nice hotel and comfortable room. The air conditioning made a high pitch whining noise app might that made it near impossible to sleep. That was my biggest issue, but being able to get a good night's sleep is pretty important at a hotel.
4.2
Solid
4.2
Our family only stayed here for 1 night but we liked it. We love the big roomie suites with almost a full kitchen. Staff were wonderful. They were welcoming, helpful, and very respectful. Facility is nice and clean.
4.2
The room was huge and comfortable. It was wonderful that the kitchenette had dishes and utensils in it. The previous place we stayed did not. I liked that a curtain separated the bedroom from the sitting area.
4.2
Our experience at Home2 Suites was fantastic!
4.2
Very nice and clean
4.2
Good
4.2
Nice sized room with kitchenette. The room was comfortable and clean.
4.2
It was amazing place
4.2
Lovely hotel overall! Very friendly and helpful staff. My husband and I were traveling with our 2 and 4 year olds. My dad also was traveling with us and they were able to give us adjoining rooms.
We also brought our cat. They have a $50 non-refundable pet fee, but I'm just thankful they are accommodating to pets. This was our first time traveling with a pet so we are glad it went so well. Breakfast was wonderful. There were so many options from make your own waffles to yummy bacon, eggs, cereal, juice, coffee, bread, muffins, and more. The only disappointment was that the pool and jacuzzi were closed for our stay. The exercise room looked very nice.
The hotel is conveniently located near many restaurants and shopping. We love Cheddar's Scratch Kitchen down the road.
Everything was quite clean from the lobby to the rooms. My dad's room did have a very loose faucet in the bathroom (room 224). I also found a white dental pick on the floor by our bed in room 222. Other than those 2 little things our rooms were very nice and smelled fresh. The air kept the rooms nice and cool. The bedding smelled fresh and clean. There was extra bedding in the cabinet for the couch that turned into a bed that was convenient and we utilized for my youngest daughter. The suite rooms we had with the kitchenette had a dishwasher, sink, dishes, silverware, toaster, fridge, and other cooking instruments. The bathroom was clean and well stocked with towels and toiletries. Would stay here again!
4.2
The clerk was very nice I think her name is rayniah
4.2
Everything we need is there..Clean & in a safe area close to airport
4.2
Nice staff was friendly and helpful
Pool was broken
4.2
laundry room couldnt use it was broken. pool door broken couldnt use pool.
4.2
It was a fantastic stay and the staff could not have been nicer
4.2
Was wonderful, clean and the staff was very friendly
4.2
Free Breakfast was awful! If you are not going to have at least toast and coffee DON'T Advertise that you will!
The hours were supposed to be thru 10 am . By 7:30 am there was no orange juice. No butter for toast and no cereal in all three containers. There was no fruit at all and the eggs looked to be plastic. If you are not going to serve a minimal breakfast don't advertise it. If I had known I would have picked a different hotel or went out to breakfast.
4.2
Front desk staff very accommodating and very dog friendly environment!! Definitely coming back!!
4.2
I thought the property was run down but clean. Our door # was missing but figured out by process of elimination. Staff was professional and nice.
4.2
Clean and accommodating
4.2
Property was clean, quiet, and in close distance to several restaurants and shopping opportunities.
4.2
Very convenient property. My only negative is that noise travels between floors. We apparently had a family with little kids running back and forth in the room above us and it sounded like a herd horses coming through the ceiling.
4.2
The walls are thin, you can hear everything in other rooms. The breakfast was not good. The pool and hot tub were under maintenance while we were there. We were offered to use a "sister" hotel's pool, but no hot tub use. The pool was the worst indoor pool I've ever used. You couldn't even stand in the room without your eyes burning from the amount of chlorine they used. They then charged my card $47 two days later for unknown charges. Definitely a ripoff. I would never stay there again.
4.2
The young woman who checked us in was so welcoming and friendly. Terrific staff and service.
4.2
good service
4.2
lobby hallways and first room were dirty.
Computers were sown when we checked in and the first room they gave us was not good. Bathroom was old and dirty and we could not open any of the window shades. They did give us another room on the 5 floor that was better. Overall this location is not as nice as the other we stayed at.
4.2
My husband and I do occasional date nights and decided to give Home to Suites a try this time. The main things we wanted were the pool and spa. When we arrived we were told both were down, but we could use a pool on another property. They would not issue a discount stating that their website notified customers that the pool and spa were down for maintenance. The problem with that is that we used Expedia to book the hotel. Expedia did not mention that they were down for maintenance. When we went to the other property to use the pool, they didn't have a spa.
We contacted the hotel manager after the stay. He was very kind and offered a full refund. Had that been the end of it, I would have given the hotel 4 stars. Unfortunately, we never received the refund. I had called the manager 3 more times, I was told he wasn't in the office. When I attempted to leave a voicemail, his mailbox was full. I sent him 2 emails and he never responded.
I finally got in touch with the assistant manager who told me that she would approve the refund, but I needed to contact Expedia. The original person I spoke to said that he would contact them and my refund would be issued within 10 business days. I was never made aware that I could contact Expedia to have it refunded. Anyway, it has been resolved, but now the hotel will be getting 2 stars because of the run around I was given. It took 3 weeks to get this resolved.
4.2
We specifically reserved a room with a tub so our toddler could have a bath. When we checked in there were none available. We only found out the pool was closed upon attempting to go to it. Even though the pool has been closed for several weeks we received no notification of this. If we had we would have chosen another hotel since it was a necessity for our family. The breakfast provided was inedible.
The state of the actual room was horrendous. The faucet is not connected properly to the sink. It lifts completely every time you use it. The grout of the shower was disintegrating, making a mess whenever the shower was used. The curtain in the room did not open either. We found a lighter under the bed, a serious safety concern with a toddler.
FAQs
How much does this hotel cost compared to others in Roanoke?
The average price for a rental in Roanoke is $189 per night. This rental is $3 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Home2 Suites by Hilton Roanoke, VA. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Home2 Suites by Hilton Roanoke, VA. Enjoy the water!
Is Home2 Suites by Hilton Roanoke, VA pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Home2 Suites by Hilton Roanoke, VA?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.