There was no hot water, and no toilet paper provided. It was far from hot springs and the hotel staff did not have any recommendations about things to do in the area.

Not recommendable.

Small uncomfortable room ...no vanity wash basin in the bathroom ...not worthed with price paid

Small uncomfortable room ...no vanity wash basin in the bathroom ...not worthed with price paid

Limited facilities over rated photos plus bed bugs

The place is a dump. Parking is outside not what they’ve said that there is a parking space. The road going to the hotel/resort is like going to the mountains- it’s so rough. The so called ‘superior room’is a box room- literally. It can only fit a double bed and a small toilet, no room to even manuever and if there are 2 of you then u won’t be able to move. No room for luggage or personal belongings. Room is directly overlooking the pool which is a ‘public’ pool so not just for guests. We arrived at 11pm and the place is so noisy with people swimming and having karaoke. So if you wanted a quiet night there’s no chance for that. We ended up not staying and just paid for it as it’s too late for a refund. The pictures are deceiving cause the rooms which are pretty and looks big would cost you 20,000 Filipino peso or £284 per night.

The place is a dump. Parking is outside not what they’ve said that there is a parking space. The road going to the hotel/resort is like going to the mountains- it’s so rough. The so called ‘superior room’is a box room- literally. It can only fit a double bed and a small toilet, no room to even manuever and if there are 2 of you then u won’t be able to move. No room for luggage or personal belongings. Room is directly overlooking the pool which is a ‘public’ pool so not just for guests. We arrived at 11pm and the place is so noisy with people swimming and having karaoke. So if you wanted a quiet night there’s no chance for that. We ended up not staying and just paid for it as it’s too late for a refund. The pictures are deceiving cause the rooms which are pretty and looks big would cost you 20,000 Filipino peso or £284 per night.

From the moment we arrived I knew I'd made a terrible, costly mistake. The woman at the desk, ( Gleese? ) knew nothing about any reservations. I showed her all of my confirmation documents on my phone from you people. I then handed her my credit card and identification so she could verify that. She ran copies of both then started asking me what kind of room I wanted. I told her at least three times the room, for five guests, was reserved days ago and paid for all ready. She then hand wrote a new bill and slid it to me across the counter! Again I told her I'd made reservation online and had paid all ready! I think she finally realized I wasn't going to be scammed and gave up on her efforts. She lead us up two flights of stairs to a room with two twin beds and left us. She'd given us two towels, two shampoos and two bars of soap for five guests so I went back to collect more towels. She acted insulted that I wanted more towels! This lady knows nothing about the hospitality/service business. On the second day we were going out for most of the day so I dropped off the five used, wet towels and told her I'd pick up fresh ones upon our return. When we returned the family went up to our room while I went to collect our clean towels...again she handed me but two towels and I had to once again teach her to count all the way to five. EVERYTHING but the pool itself was a total disappointment! Quite frankly we wouldn't stay there again if the stay was free.