From the moment we arrived I knew I'd made a terrible, costly mistake. The woman at the desk, ( Gleese? ) knew nothing about any reservations. I showed her all of my confirmation documents on my phone from you people. I then handed her my credit card and identification so she could verify that. She ran copies of both then started asking me what kind of room I wanted. I told her at least three times the room, for five guests, was reserved days ago and paid for all ready. She then hand wrote a new bill and slid it to me across the counter! Again I told her I'd made reservation online and had paid all ready! I think she finally realized I wasn't going to be scammed and gave up on her efforts. She lead us up two flights of stairs to a room with two twin beds and left us. She'd given us two towels, two shampoos and two bars of soap for five guests so I went back to collect more towels. She acted insulted that I wanted more towels! This lady knows nothing about the hospitality/service business. On the second day we were going out for most of the day so I dropped off the five used, wet towels and told her I'd pick up fresh ones upon our return. When we returned the family went up to our room while I went to collect our clean towels...again she handed me but two towels and I had to once again teach her to count all the way to five. EVERYTHING but the pool itself was a total disappointment! Quite frankly we wouldn't stay there again if the stay was free.

From the moment we arrived I knew I'd made a terrible, costly mistake. The woman at the desk, ( Gleese? ) knew nothing about any reservations. I showed her all of my confirmation documents on my phone from you people. I then handed her my credit card and identification so she could verify that. She ran copies of both then started asking me what kind of room I wanted. I told her at least three times the room, for five guests, was reserved days ago and paid for all ready. She then hand wrote a new bill and slid it to me across the counter! Again I told her I'd made reservation online and had paid all ready! I think she finally realized I wasn't going to be scammed and gave up on her efforts. She lead us up two flights of stairs to a room with two twin beds and left us. She'd given us two towels, two shampoos and two bars of soap for five guests so I went back to collect more towels. She acted insulted that I wanted more towels! This lady knows nothing about the hospitality/service business. On the second day we were going out for most of the day so I dropped off the five used, wet towels and told her I'd pick up fresh ones upon our return. When we returned the family went up to our room while I went to collect our clean towels...again she handed me but two towels and I had to once again teach her to count all the way to five. EVERYTHING but the pool itself was a total disappointment! Quite frankly we wouldn't stay there again if the stay was free.

Bad experience, swimming guest tell 5am, shouting, laughing loud, sing along tell 12am very loud, we have a sleeplest day n nite

Bad experience, swimming guest tell 5am, shouting, laughing loud, sing along tell 12am very loud, we have a sleeplest day n nite

We arrive before midnight and technically hungry. The first choice was Jollibee delivery and mcdo Unfortunately both are not available for delivery no open Restorant near the hotel and the hotel only offer cup noodles and coffee from bending machine. If your looking for a little hideout for a cheap price this could be your choice.

We arrive before midnight and technically hungry. The first choice was Jollibee delivery and mcdo Unfortunately both are not available for delivery no open Restorant near the hotel and the hotel only offer cup noodles and coffee from bending machine. If your looking for a little hideout for a cheap price this could be your choice.

Very small room. Not a very nice area. They let people sing kareoke past midnight!

Very small room. Not a very nice area. They let people sing kareoke past midnight!

Hotel is ok but you can’t have a good night sleep too noisy at night ! It’s ok for family outing and gatherings only

Hotel is ok but you can’t have a good night sleep too noisy at night ! It’s ok for family outing and gatherings only

When we arrived at the hotel, the staff were currently doing laundry of bed linens which I think were used during weekend. All the bed linens, towels and other hotel stuff were hanged beside the swimming pool area. The manager was not there at the time we arrived, the Manager provided only 1 key for family room where in fact we paid two rooms. So we need to asked for another key to accommodate our relatives we reserved with another room. In the morning when we were preparing to check out, the electricity was gone due to short circuit in one of the lamp post outside the resort. The resort do not have generator so we were obliged to take a bath downstairs because there were no water in the showers already in the second floor. It was an overnight hassle for all of us. :-(

When we arrived at the hotel, the staff were currently doing laundry of bed linens which I think were used during weekend. All the bed linens, towels and other hotel stuff were hanged beside the swimming pool area. The manager was not there at the time we arrived, the Manager provided only 1 key for family room where in fact we paid two rooms. So we need to asked for another key to accommodate our relatives we reserved with another room. In the morning when we were preparing to check out, the electricity was gone due to short circuit in one of the lamp post outside the resort. The resort do not have generator so we were obliged to take a bath downstairs because there were no water in the showers already in the second floor. It was an overnight hassle for all of us. :-(

Area is very remote. Once you’re in a compound it’s actually nice

Area is very remote. Once you’re in a compound it’s actually nice

Pools were nice, Beds and AirCon were OK. No hot showers, narrow streets, difficult to drive in to, limited parking spaces. no Restaurant or Bar or breakfast.

Pools were nice, Beds and AirCon were OK. No hot showers, narrow streets, difficult to drive in to, limited parking spaces. no Restaurant or Bar or breakfast.

Accommodating and kind staff. The place is relaxing. The pools have clean water.

Accommodating and kind staff. The place is relaxing. The pools have clean water.

not coming back to this place, not worth it.............

not coming back to this place, not worth it.............