Krystal Cancun All Inclusive

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

3.4

Average(1,004 Reviews)

Hotel in Cancun

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Beach spa retreat walking distance from Forum Beach
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Garden

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

44.9 mi

La Gran Rueda Cancún

3.3 mi

Available Rooms

Standard Double Room, 2 Double Beds, City View

2 Double • 344 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Romantic Room, 1 King Bed, Balcony, Oceanfront

1 King • 344 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

2 Double • 344 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Double Room, 1 King Bed, Ocean View

1 King • 344 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Studio, 1 King Bed with Sofa bed, Sea View

1 King • 1 Sofa • 431 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Krystal Cancun All Inclusive

$$$$

3.4

Average(1,004 Reviews)

Hotel in Cancun

4-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Garden

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

44.9 mi

La Gran Rueda Cancún

3.3 mi

Available Rooms

Standard Double Room, 2 Double Beds, City View

2 Double • 344 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Romantic Room, 1 King Bed, Balcony, Oceanfront

1 King • 344 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

2 Double • 344 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Double Room, 1 King Bed, Ocean View

1 King • 344 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Family Studio, 1 King Bed with Sofa bed, Sea View

1 King • 1 Sofa • 431 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

3.4

Average(1,004 Reviews)

3.4

Aug 2024

Good experience everythig so close by

3.4

Aug 2024

Not a good hotel

3.4

Aug 2024

Was nice and safe area. Short walking to night life. Beautiful beach.

3.4

Aug 2024

Altough uts vert close to the clubs, the hotel it slef is very boring. They don't have any activities or even music in the pool. Definitely a family hotel but even then i wouldnt take my kids there.

3.4

Aug 2024

Everything was fine

3.4

Aug 2024

Excellent property, close to restaurants, gift shops and nightclubs in a walkable area. You can find everything inside the hotel if you want to stay inside. Very good food options inside the hotel. Pool activities and easy access to the beach with chairs and tables are available on a first come service.

3.4

Jul 2024

Everything was good, except for food options for vegetarians (who do not eat meat, eggs, or seafood). The only options for them were sometimes white rice, salad, fruit, and beans only, while others had a variety of food options available

3.4

Jul 2024

My son really enjoyed his stay here with his girlfriend. The location is great! And they were surprised with a tequila bottle in their room waiting for their arrival!

3.4

Jul 2024

Nice location great service great environment clean facility. Good food are strongly recommended to anyone travel to Mexico, Cancun to go to Crystal Hotel.

3.4

Jul 2024

I cannot say enough great things about this resort. Outstanding staff, amenities, views, food, and rooms. I have to personally acknowledge and thank the Chief Concierge. There was another man there that was a great help to me as well and I’m so sorry I can’t remember the name right now, but if the Chief Concierge is asked who I’m referring to he would know. I owe them every gratitude and favor. This fine establishment deserves nothing but praise.

3.4

Jul 2024

The ocean was beautiful. The facilities were a little old. Service was very good.

3.4

Jul 2024

Everything was great other than the condition of the rooms. Me and family reserved 4 rooms and out of the fours rooms 3 were in poor condition. Leaking ceilings to AC not working. Elevators are very slow. The staff is very friendly and accommodate in every way possible. The hotel is near the beautiful beach and walking distance to the Hotela Zone where you find good dinning and nice places to party and have drinks. The buffet in the Hotle is as pretty good as well. If you don’t mind and older condition of a hotel then this might be for you.

3.4

Jul 2024

Great location. Food could be better. Better explanation when arriving at hotel about the all inclusive. Tour of the hotel.

3.4

Jul 2024

Always stay here and food is ok but live it because it’s near down the strip

3.4

Jul 2024

This was the worst vacation experience I have ever had. We paid to get a balcony upgrade they placed us in tower b which was their oldest beat down tower. We did not know this at the time. The room was hot and the bed was hard. We could not sleep the first night but decided to give it one more chance but the next night the heat was unbearable. We requested to be moved to a room that has air conditioning. They moved us but it took them an entire day to find us a room so we had to walk around the hotel with all our belongings. They told us that the first building was old and that their air conditioning wasn’t working in the building properly. Their dining options were very limited the buffet closed at 10pm and so did their two restaurants. They didn’t offer any shows or any activities to do. The pool closed at 9 and the bar at 10:45pm. Not to mention the mixed drinks all tasted really bad. I will never return here again.

3.4

Jul 2024

We only stayed one night and checked out as I was already sick of my stomach. The food was terrible, very old, plates and cups very dirty of grease. The pool very greasy, I slipped and fell quite bad as soon as I took my first step in the water. The rooms have mould even tho we had superior ocean view. The room service charges for delivery, the food and drinks plus tips, even if we had all inclusive. The drinks are also really bad, the beer was burned and cooled and served. Terrible experience! I am waiting for my refund as we couldn’t stay there any longer than 1 night. Rafael the manager tried to make it better but that place needs to be shut down! I would suggest hotels.com takes it of its list! I traveled a lot and I’ve never seen anything like this!

3.4

Jul 2024

The property was in poor conditions. Full of mold in the rooms and around the facility. Air conditioner not working properly.

3.4

Jul 2024

The food and the drinks at this resort were GREAT! The cleaning staff pretty much stayed on top of their jobs even with the weather we had. However the service staff and management SUCKED! I had a problem where my reservation was scheduled earlier than I originally booked and they weren't accommodating at all! But the minute I started spending money their whole attitude changed. Their English even improved. It took hours and hours to get replacement water bottles for our room. They are all inclusive... sort of. The bottom shelf liquor is free top shelf isnt, they have room service but charge a 5 dollar card only delivery fee and there was very little entertainment unless the ocean was your friend and after 9pm it was literally bedtime around the resort. It was ok for something to do last minute or you just want to take your kids somewhere. Other than that... Pass!

3.4

Jul 2024

The hotel is in a great area but the hotel was terribel, the rooms were terrible due to problems with the a/c and the worst part was that there was mold all over the building, I changed rooms 3 times and all had mold on the walls and bed sheets, I got sick from breathing the smell of mold. I could last another day so I had to leave and book at another hotel

3.4

Jul 2024

The Server Eatefani was awesome. Dari in the bar was excellent. Fernando in the promotion and membership was exceptional and Luis in the entertainment was the best!

3.4

Jul 2024

Everythinf was nearby

3.4

Jul 2024

To noise we couldnt sleep all night long teenegers running all night in hallway and yelling, rooms out dated ,check in take to long,our room was not ready when we came around 4pm Finely around 7pm we got a room but not what i reserved they give us a room with ac not working at all ,and they could not fix it ,will never go back to krystal hotel

3.4

Jul 2024

Magical, not your traditional hotel, close to the market, cathedral, and many restaurant options around. Definitely going back!

3.4

Jul 2024

Staff were not honest and initially gave us a horrible noisy room claiming it to be a special room. it took a lot of complaining to finally switch the room. Learn to treat your clients with respect.

3.4

Jul 2024

Everything was good

3.4

Jul 2024

I stayed from June 28th until July 2nd 2024. Old building, the rooms need a lot of renovations. Excellent location if you’re looking for night fun. Poor quality of food and drinks unless you pay for the Premium menu which is not part of the “All inclusive package”

3.4

Jul 2024

Check in was very slow. Pillows were rock hard and very uncomfortable. Air conditioning in room was too cold and staff were not able to assist in adjusting to a more comfortable temperature.

3.4

Jun 2024

It rained one day and water leaked in the room

3.4

Jun 2024

The ocean the best

3.4

Jun 2024

Very Very noisy at night time Can't sleep all night long

3.4

Jun 2024

Great location. Food was good. Clean, polite staff, great ocean view. Great value

3.4

Jun 2024

Very clean customer service the best

3.4

Jun 2024

EVERYTHING

3.4

Jun 2024

no more words

3.4

Jun 2024

Mold on walls, and curtains. Rooms were hot. Elevators never worked. Never staying here again.

3.4

Jun 2024

There are a lot of hotels better than this one’

3.4

Jun 2024

Terrible, water getting inside the room, a lots of wind noise in our room, elevators not working at the capacity. Water leaking everywhere. People who work there, can’t get roofers to fix up the leaking on the roof. Barely cleaning the floors ( ONLY PLACING TOWELS WERE THE LEAKING IS ) plus we needed to get a new roof from the doors not closing properly because the wind was making noise from it and water coming in the room. There is one more problem with this hotel. One elevator works but is being healed by a thread because every time we try to go down to the main floor, we are greeted be every single other floor before us reaching the main floor. Don’t go to this hotel is you are trying to have no problem. The people who clean there clean every three days for us but it was never really “ clean “ because they reused the bedsheets and also left lots of grime in between the sheets. Here is another one for you my sister in law had a room at the same place, they went with us, my sister in law called me and told me that there was no water running in the sink when she tried to use it. I went to check it for myself and to my surprise there was no water. We and my sister in law called the front desk, they didn’t answer for the first two times but the third time they answered and they said that is was under maintenance for the next three hours and said that they started maintenance 2 hours ago, truly the worst that I have ever had in my entire life. So over all I give it a 2/10

3.4

Jun 2024

Had a great time at the Krystal Cancun in spite of poor weather. Pros: food was delicious, close proximity to clubs and bars, friendly staff, beach access Cons: wished food in buffet involved more traditional mexican options, Air Condition at times felt like it wasnt fully cooling certain areas including my room (eventually you get used to it), not too many entertainment options within resort making Rainy Days one dimensional, during my stay the Elevator situation was one that resulted in me taking 7 flights of stairs to avoid lengthy wait times or crowded trips. Overall for a Resort built in the 80's & Renovated in 2008 my stay was adequate enough to feel like I genuinely had a great experience. But at times it was obvious that I was at a resort which hadn't been Modernized in 15 years.

3.4

Jun 2024

The customer service from staff was horrible

3.4

Jun 2024

The property was very old and needs a lot of repairs. Rooms are very humid and very moldy. Everything feels so moist when entering and leaving the room. Room conditions are very bad and need so many repairs.

FAQs

How much does this hotel cost compared to others in Cancun?

The average price for a rental in Cancun is $192 per night. This rental is $223 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Krystal Cancun All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Krystal Cancun All Inclusive. Enjoy the water!

Is Krystal Cancun All Inclusive pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Krystal Cancun All Inclusive?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Standard Double Room, 2 Double Beds, City View

Romantic Room, 1 King Bed, Balcony, Oceanfront

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Sea View

Krystal Cancun All Inclusive

Hotel in Cancun

Reasons to book

About this hotel

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Standard Double Room, 2 Double Beds, City View

Romantic Room, 1 King Bed, Balcony, Oceanfront

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Sea View

Reviews

FAQs

How much does this hotel cost compared to others in Cancun?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Krystal Cancun All Inclusive pet friendly?

What amenities are available at Krystal Cancun All Inclusive?

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