The Row Hotel, BW Signature Collection

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | Memory foam beds, individually decorated, individually furnished, desk

Memory foam beds, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished, desk

4.1

Excellent(210 Reviews)

Hotel in Willow Glen, CA

3-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free parking, near Santana Row Shopping Center
A 24-hour fitness center, a business center, and a 24-hour front desk are available at this smoke-free hotel. Self parking is free. Other amenities include express check-in, express check-out, and a vending machine.
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air conditioner

Internet / Wifi

Parking

Map of Willow Glen, CA

Nearby attractions

Santa Cruz Wharf

41.3 mi

Municipal Rose Garden

1.2 mi

Oakland Zoo

50.8 mi

Winchester Mystery House

1.4 mi

Available Rooms

Standard Room, 2 Queen Beds, Non Smoking

2 Queen • 210 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Non Smoking

1 King • 210 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

2 Queen • 250 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 King • 250 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

1 King • 210 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

The Row Hotel, BW Signature Collection

$$$$

4.1

Excellent(210 Reviews)

Hotel in Willow Glen, CA

3-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air conditioner

Internet / Wifi

Parking

Map of Willow Glen, CA

Nearby attractions

Santa Cruz Wharf

41.3 mi

Municipal Rose Garden

1.2 mi

Oakland Zoo

50.8 mi

Winchester Mystery House

1.4 mi

Available Rooms

Standard Room, 2 Queen Beds, Non Smoking

2 Queen • 210 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Non Smoking

1 King • 210 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

2 Queen • 250 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 King • 250 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

1 King • 210 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

4.1

Excellent(210 Reviews)

4.1

Oct 2024

Great location, parking and staff was very friendly and helpful. The rooms were clean and the bed was comfy.

4.1

Oct 2024

The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.

4.1

Oct 2024

Great hotel for the price especially for the area. I was visiting family at the Santa Clara Medical Center so it was very convenient. The complimentary breakfast was far better than I expected and the gentlemen who checked me in was lovely. Both patient and helpful to all my issues. The only drawback is the water takes a while to heat up if you shower early in the morning.

4.1

Oct 2024

The pics online were nice so we thought we would give Best Western a try. Big mistake. Our room was rundown and dirty. The beds were comfy. We wore shoes in the shower because it was so dirty. They did not clean our room until I requested it as our garbage was overflowing. I was told to get my own towels from a cabinet in the kitchen. There was rarely anyone at the front desk. The majority of our interaction was with a computer. We never saw any security on the property. Two strange men walked into our room at 11pm using the key code on the door. They never told us who they were or what they wanted. They did not have anything that identified them as employees. That was unnerving. The underground parking was nice as were the couple employees we did interact with. Not good.

4.1

Sep 2024

Staff entered room before 11am despite approved late check out and despite us yelling out “no!” “No!” And “No service please!!” We had to call in for reinforcement . Otherwise check in was easy - associate was friendly and great, as was the person who took the reinforcement call upon unexpected entry by (housekeeping) staff. Room was clean and well-appointed.

4.1

Sep 2024

It was OK. I wasn’t too crazy about what it looked on the outside. Overall, the inside of the building was nice and clean. The rooms were nice and clean as well.

4.1

Sep 2024

The staff cared about the quality of or stay and was eager to help in any way. The room was spotless!

4.1

Aug 2024

Thanks for a great stay

4.1

Aug 2024

The hotel and staff were overall very nice! The bathroom was awkward in layout and the shower head really ruined the overall stay. The shower head doesn’t maintain a consistent temperature and none of the settings spray normally. It spits everywhere. Definitely not good enough to wash your hair. If that was fixed it would be 5/5

4.1

Aug 2024

4.1

Jul 2024

I was charged 2 times for 1 night

4.1

Jul 2024

Supper clean, quiet, & comfy!

4.1

Jul 2024

The absolute best customer service of any hotel any where! My suite was very large, but ask for a room away from main road if you need quiet. Excellent breakfast. Good value. I will be back.

4.1

Jul 2024

Virtual check in

4.1

Jul 2024

The location was perfect for us, within walking distance to Santana Row, Winchester House and shopping. The staff were friendly and helpful. There were a few minor housekeeping issues, but nothing of great concern.

4.1

Jul 2024

Rooms are clean. Not a great neighborhood, not much to do and not seems like a walk friendly neighborhood.

4.1

Jul 2024

clean

4.1

Jul 2024

People's reviews are all over the place. It is an average hotel (Best Western)with amenities that compliment. The price is right, it is convenient and overall it is comfortable. You want style and grace, you need to go pay top dollar else where.

4.1

Jul 2024

Great location and very clean

4.1

Jul 2024

The shower water never really got hot. It was like a Luke warm.

4.1

Jul 2024

Great place

4.1

Jul 2024

Stayed at this hotel for years, even through the ownership change. Never had any real issues other than the jetted tubs not working properly once in a while. Stayed 1 night recently to beat the heat and it was a calamity. Didn’t so much mind checking via camera at the kiosk, but the AC was off throughout the building it seemed. It was definitely off on the 3rd floor. Then the AC in the room was so weak, we still suffered. We complained and someone came to check it out, but we were ultimately told to just “wait it out”. It didn’t get better. Having the AC off when it’s triple digits outside just seems diabolical to me. I have always enjoyed the free breakfast in the past, but this time it seemed like a secondary thought. Just sausage, no eggs. Warm juice and a lackluster selection of breads. The lack of effort was giving definite penny pinch vibes. We used to really love this hotel, but this last trip was definitely a bust…and truly our last trip. We had a good run.

4.1

Jul 2024

It was a good night stay at the Row

4.1

Jun 2024

The manager Kuma was accommodating ! He answers questions with glee

4.1

Jun 2024

Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.

4.1

Jun 2024

Value to price ratio is high

4.1

Jun 2024

Awesome

4.1

Jun 2024

Less quiet during the night time, slapping doors too much moving upstairs

4.1

Jun 2024

Very clean and well appointed rooms. Staff is friendly and responsive. I highly recommend this hotel.

4.1

Jun 2024

We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!

4.1

Jun 2024

It was not at well-maintained or appointed hotel as they represented themselves to be.

4.1

Jun 2024

Honestly this hotel doesnt look too nice when you drive up but dont let that fool you. The inside is beautiful. Use caution if you want something super fancy. This place is slowly being upgraded. It has an old hotel vibe. Our room was fine, clean bedding and floors. The mattress and bathroom were dated. Nothing horrible just slowly upgrading. Breakfast was simple and hot. The manager was very nice and helpful.

4.1

Jun 2024

Good Hotel.

4.1

Jun 2024

Logistically well placed, system had a few difficulties for check in

4.1

May 2024

Freezing shower, slow remote check-in (there's actually no human at the front desk), dirty room. A natural experiment showing what happens when you de staff a hotel

4.1

May 2024

Lovely and clean place to stay in a great location. Very nice continental breakfast included and free parking. I would not hesitate to stay here again.

4.1

May 2024

Located on a busy street has underground parking The room was adequate the bathroom left a bit to be was unsteady The bathtub has jets and is very relaxing but you have to Be out of the tub to turn it on and off Which can be difficult Need more luggage carts Nice ceiling fan and lights Reasonable continental breakfast

4.1

May 2024

I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.

4.1

May 2024

Is was wonderful confort and very frenly

4.1

May 2024

Don't like the virtual check in. Our room was facing the street and it was noisy. Only positive was it was close to Santana row and shopping centers. I would not stay here again.

FAQs

How much does this hotel cost compared to others in Willow Glen?

The average price for a rental in Willow Glen is $331 per night. This rental is $68 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Row Hotel, BW Signature Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Row Hotel, BW Signature Collection pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Row Hotel, BW Signature Collection?

We found 4 amenities for this rental. This includes air conditioner, internet / wifi, parking, and tv.

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4.1

Excellent(239 Reviews)

The Row Hotel; BW Signature Collection

Hotel

in San Jose

2 queen beds

Pets allowed · Kitchen or Kitchenette · Air conditioner

Looking for the perfect place to call home during your trip to Willow Glen? This Hotel offers a comfort and style with top-notch amenities, including Air conditioner, Internet / Wifi and Laundry, and more.

$$$$

The Row Hotel, BW Signature Collection

Hotel in Willow Glen, CA

Reasons to book

About this hotel

Amenities

Map of Willow Glen, CA

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

The Row Hotel, BW Signature Collection

Hotel in Willow Glen, CA

Reasons to book

About this hotel

Amenities

Map of Willow Glen, CA

Nearby attractions

Available Rooms

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Room, 1 King Bed, Non Smoking (Dining Table;Living Room)

Reviews

FAQs

How much does this hotel cost compared to others in Willow Glen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Row Hotel, BW Signature Collection pet friendly?

What amenities are available at The Row Hotel, BW Signature Collection?

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