Hotel Mercedes
4.5
Excellent(461 Reviews)Hotel in State of São Paulo
4-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
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About this hotel
Sitting at the water’s edge, with private access to Mercedes Beach, this hotel boasts breathtaking sea views. It offers a luxurious restaurant, gym, and swimming and natural pools with sunloungers.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Beachfront or waterfront
Gym or Fitness Center
Garden
Family friendly
Map of State of São Paulo
Available Rooms
1 King • 452 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 344 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 Queen • 344 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 Queen • 344 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.5
Excellent(461 Reviews)100% verified reviews
4.5
Conforto do quarto.
Café da manhã fraco mas o pior foi principalmente o estacionamento. Carro demora 30 minutos para chegar. Em um dos dias retornei ao hotel às 23:00 e avisei que poderia deixar nas vagas da rua pois no dia seguinte ia sair bem cedo. Ao chegar de manhã para pegar o carro o carro não estava e tinha 3 vagas disponíveis nas vagas mencionadas, ou seja, não foi necessário tirar para chegada de outros hóspedes e eu me atrasei para meu compromisso.
4.5
O hotel é espetacular. A praia é praticamente particular.
A infraestrutura também é ótima. Muito seguro, podemos deixar nossas coisas na espreguiçadeira e ir ao mar que não há problemas.
As piscinas são fantásticas.
Não há comunicação entre o restaurante e o hotel, assim o que é consumido na praia ou mesmo no restaurante deve ser pago naquele momento.
Não há muitos funcionários no café da manhã, então as mesas não são limpas e organizadas com maior frequência para atender a demanda, a reposição de pratos e utensílios também é deficitária.
4.5
Piscina externa
Piscinas naturais
Quarto
Café da manhã
Restaurante - comida fria
Demora no atendimento
Comida sem sabor
Opções limitadas
Salão de jogos - abandonado
Para deslocar do quarto até o local do café da manhã se instado nos quartos mais distantes sem opção a não ser pegar chuva
Valor cobrado late check out desproporcional
Taxa de serviço cobrado do hóspede no restaurante
4.5
Arquitetura do hotel
4.5
Hotel maravilhoso bem aconchegante. Funcionários bem atenciosos principalmente a moça q atende no café da manhã Codina muito atenciosa ela.
Poucas tomadas no quarto
4.5
Maravilhoso, ambiente interno super lindo e aconchegante, serviço do restaurante externo também muito bom e pratos deliciosos.
Faltou ferro de passar roupa!
4.5
Rooms clean, spacious and modern. Great breakfast- served to order on the quieter weekdays (low season) and buffet when it became busier over the weekend. Really friendly staff. The pool facilities by the pier are lovely with sun loungers and cabanas available. The restaurant ‘Mero’ served great food and cocktails. Well kept gardens and really quirky interior in the main entrance with large exposed rocks within the architecture of the walls.
Small thing- 2 of the 4 swimming pools were ‘natural pools’ which didn’t look like somewhere you would really want to swim. The ‘exclusive beach’ is a very small area of sand at the roadside but there is a small, quiet beach just next to the hotel.
4.5
Love the beach the swimming pool and the very friendly staff
A tiny bit far of city centre but you can take the bus which is easy
4.5
The room was big, but old bed, and stuff inside the room. The linen were very poor....and covers were old.
The hotel is old, i prefer something newer and better takes care.
4.5
Although the hotel is 60 years old, it is very very well mantained. It does not "smell" like an old building. Wonderful and comfortable bed, plenty of hot water in the bathroom, usb outlets in the room, a huge variety of items in the breakfast and a very nice staff. Gabriela, in the front desk, is very helpful and nice.
Everything was perfect with the only exception of the Wi-Fi. It only works in the lobby (for my bedroom, at least). It deserves some investment for It is the only failure found.
4.5
The hotel has nice architecture and it is located in front of the beach. They have a restaurant just crossing the street.
You must say to them you have children, if it is the case, for there are rooms far away from the entrance desk with no lift to them.
4.5
Breakfast was pretty good ! I loved the local pastries and the coalhada with granola and seeds was a big treat . For my husband the “ rabanadas “ hit the spot 👍🏻.
- maybe a vending machine with water in the gym - more umbrellas outside the breakfast room
- chairs and tables around the pools inside could be more elegant ( no logos unless it had the hotel name .
-
4.5
the location and the pool area was amazing!
the hotel needs repair, the installation is old and need maintenance! Besides, the internet was very weak and did not work properly! also they do not have an office area to work if needed!
4.5
Location is very close to the beach. NIce Pool and deck. easy access to boat.
For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches.
* WIFI did not work on my bedroom when I called the front desk to complain, they told me that I should work from the lobby and that the internet was poor in my room.
* We were in Ilhabela for a wedding party and 9AM (on a SUNDAY) on the day after the wedding, we were woken up by the staff for room service. They placed us on the farthest room in the complex in the middle of a construction zone. We were disturbed my the sound of a drill one morning as well due to the construction.
* All remote controls did not have batteries. We had to physically go to the lobby and request batteries. Staff had a bowl with a bunch of used batteries and I had to "fish" for the "good" batteries. Staff was not friendly.
* They pull a scam to charge R$5 reais per 1 beach towel. The hotel should just increase the daily rate by R$5 and make sure that you threat your customer with more than 1 towel per guest per day. We go there to relax and not worry about such "small" things. We had a boat tour and when we can back, after a all day event, we could not get a fresh towel to enjoy the pool for the rest of the day. Staff was very rude, inflexible, and gave my family a huge headache charging USD $4 for 4 towels. At the end, I fought very hard and fees were voided. For someone on vacation, this is totally not necessary.
* Breakfast buffet was nothing much different than an average hotel. Again, for the price, I would expect much more.
4.5
The staff was super friendly and the hotel ammenities were excellent. The swimming pool is amazing!
I didn’t like the distance of the hotel from the main beaches and the center village. But that was not a problem because we could drive to these places.
4.5
the property is beautiful. Gorgeous swimming pools and gardens, cute private beach, beautiful breakfast room.
Low windows with no safety for small children / too many steps
4.5
Great location.
Staff well trained and friendly.
Mattress was not gods
4.5
Hotel is beautiful, with an amazing swimming pool and a cozy pier served by the bar. Room is spacious and comfy. Free valet parking available due to the limited size of the parking lot in front of the hotel.
WiFi in the room was terrible, even sending a text message was an ordeal. It was impossible to upload pictures or watch a video online.
Hotel is extremely bureaucratic. You have to fill many forms and accept to lots of terms & conditions from the get go. You get bombarded at check-in by a thousand rules, making you feel as if you're a teenager going to a concert. Speaking of concerts, they force you to keep a wristband for the duration of your stay.
4.5
The hotel is much better than some of the pictures suggest! Has an interesting combination of architecture; the modern lobby transitions into a stone castle, and later a regular hotel. There are two pools, one on the interior of the hotel, and a second across the street next to the pier (all part of the hotel). The pier has plenty of space to sunbathe, a wonderful view, and a small restaurant. You are able to pay at the restaurant using your room number which makes things easier. There are two small beaches across the street on each side of the pier. The staff are very helpful and attentive. WiFi is great next the pools and lobby.
WiFi is completely inaccessible inside the room, but much better on the balcony. The bar next to the interior pool of the hotel was not always open.
FAQs
How much does this hotel cost compared to others in State of São Paulo?
The average price for a rental in State of São Paulo is $87 per night. This rental is $48 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Mercedes. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Mercedes. Enjoy the water!
Is Hotel Mercedes pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Mercedes?
We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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