Clean updated facilities

Very clean hotel and great breakfast. Looks like the hotel is doing remodeling. It would have been nice to know the hot tub was not working at all. We were still able to swim in the pool but we really wanted a hot tub to relax from our day at Mount Rushmore. The housekeeping staff was amazing ! Very helpful when my mom got locked out of the room.

This was a great experience! Thank you

Great reasonable priced stay!

The property was under renovation and was not the most clean at the time of my stay.

Back door, proped open at night. Not letting customers know the place is under construction. no hot tub working

Booked a room with a jetted tub two weeks in advance. Got a call less than 2 hours before check in saying they don't have that anymore. Oh well, we thought the hot tub would work for a substitute. We were never told then or at check in that the hot tub was closed for maintenance; only found out later. What a disappointment.

We were disappointed to discover that the fitness center was not available since the property is under renovation. After a few contacts with the front desk we were told that we would be able to get into the fitness center, even though portions of it were being used as a store-room -- which was good, but the condition of the machines was horrible. I hope that the renovations will include replacing all of the equipment there. The room was okay - but not more - there were exceedingly few outlets available so that we had to unplug a lamp and the clock in order to connect laptops, etc. With everyone travelling with so many electronics today - a room should have at least 3-5 available outlets. Additionally, the coffee maker should have an outlet for itself - not that I have to figure out where to plug it in and then to share the outlet with my laptop. Breakfast barely rates an okay - the bagels, bread, etc. were stale, the eggs and potatoes unappetizing. There was no hot cereal - not even instant -- We have seen breakfasts that were way, way better. Sadly, if we return to the area we will stay someplace else.

The property was nice and clean but the construction was kind of a pain. Didn't like that housekeeping was knocking on our door and barging in at 9 on the day we checked out.

Comfortable and very clean. Even tho they are doing a renovation, and hotel was full, you’d never know it. Everything was very clean and up to date, and it was quiet. Hot tub was not working which was not good. Front desk staff is very friendly and GM De was very helpful.

There were issues at check in. We were given keys to another persons room. They didn’t have a room for us for a while.

Quiet and clean.

I was able to check in early which was important to me because I had to be at a function that afternoon.

The night clerk was so sweet.

Staff was very helpful

I stopped for the weekend on my way north. Easy parking with a trailer and a couple of good dining options nearby.

The motel was clean and the staff was friendly and efficient. Everything was great.

All the staff was friendly and helpful, it was an overall pleasant two day business stay

Nothing

The Staff of This Holiday inn deserve Good Kudos for the work they provide and the care.

The hotel was clean check in was fast and breakfast was great lots of choices!!!

Clean rooms, amazing breakfast!

Typical Holiday Inn Express. Comfortable and easy. That’s why we book at them. We know what we are getting.

Hotel is convenient, clean and staff was friendly but our tv didn’t work so they moved us to another room and although the tv worked, picture was not good.

all right place to stay

Many issues with room. Garden ton with no plug so water just ran out. Main bath clogged so dirty water on feet when showering.

Great included breakfast

Checkin was smooth and quick. Very clean property.

Robyn was great

Great stay, great breakfast, great customer service and clean room

The property was clean, the staff was very helpful and pleasant. The breakfast service was efficient, the area was clean and the choices were most welcome.

Amenities were nice in the Executive Suite. House keeping was lacking. The restroom was not cleaned, otherwise the room was tidy. Equipment in the fitness center needs maintenance or replacement. The water tank in the fitness center was empty. Public restroom was filthy, although maybe I checked it out between cleanings. Yikes.