Broken heater my room was very cold they offered a 20 % back

When I got into my room I have notice the that smoke detector was hanging off the ceiling and the bathroom door knob was loose and seen 3 roaches in my room also when I told the house keeper and let her what was wrong she told me that they was remodeling the whole building and she would let her manger know about the issue but I don't think she did at all

Perfect

The mini fridge was broken and the mattress were uncomfortable. Also I feel concern with people constantly hanging outside our room and to make that worst, the bathroom were small.

The price and location were what I was looking for. Although the pictures were not accurate on your site the room was suitable for my needs and the staff were friendly and hospitable. The whole side of town was without power was out due to weather in the day of my checkout. The hotel was able and more than willing to accommodate a late check out for me do I could pack up and shower after power was restored. I will consider staying here again when I’m in the area!!

Good nice when you get a good room that has been updated but not alot have been done here so i was happy to get one that was updated this time its completely day and night to the older rooms

All the above

When we first showed up, cleaning carts and used mops were out in the open with no custodial staff on the clock (they told us they already left and there were no 24 hour cleaning staff), and the trash tipper was full of garbage just sitting under the stairs. The original room we booked stunk and there was pubic hair in the tub, there was a piece of wood and hair on the bed sheets, and when we asked for new sheets, all the "fresh linens" had hair on them. We switched rooms and although at first glance it was a little better, there was something brown on the sheets, the toilet didn't work, and when we went to change the sheets, it was stuck to the mattress from some kind of dried secretions. There was a used condom and wrapper right outside the door and the swimming pool (which was already too small for a motel) was closed down and the gates were sealed off with torn garbage bags. When we tried to cancel, they said they'd keep all of our money so we were stuck. If you are on the bus line, the nearest bus line is roughly a 30 minute walk away. The one silver lining is the worker at the front desk tried to be helpful and she had pretty good customer service. Aside from her attempt to help, the stay was awful.