Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers

Minibar, in-room safe, blackout drapes, iron/ironing board

8.0

Very good(1,757 Reviews)

All inclusive resort in Mazatlan

2 full beds

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this all inclusive resort

Family-friendly property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Emerald Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Housekeeping is available on request.
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Garden

Map of Mazatlan

Nearby attractions

Malecón de Mazatlán

13.2 mi

Maritime Navigation Lighthouse

Available Rooms

Double Room (U)

2 Double • 333 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Double Room, Ocean View (U)

2 Double • 334 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Duplex (Room | U)

1 King • 2 Sofa • 581 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Junior Suite, Jetted Tub, Ocean View (U)

1 King • 624 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Double Room (L)

2 Double • 334 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

$$$$

Hotel Riu Emerald Bay - All Inclusive

$$$$

8.0

Very good(1,757 Reviews)

All inclusive resort in Mazatlan

2 full beds

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this all inclusive resort

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Garden

Map of Mazatlan

Nearby attractions

Malecón de Mazatlán

13.2 mi

Maritime Navigation Lighthouse

Available Rooms

Double Room (U)

2 Double • 333 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Double Room, Ocean View (U)

2 Double • 334 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Duplex (Room | U)

1 King • 2 Sofa • 581 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Junior Suite, Jetted Tub, Ocean View (U)

1 King • 624 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Double Room (L)

2 Double • 334 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Reviews

8.0

Very good(1,757 Reviews)

10.0

Sep 2024

Great customer service.

2.0

Sep 2024

To start the staff at the reception are very slow and sound like they don’t want to be there. Food had the buffet was cold and very limited, and don’t get me started with the fountain drinks all flat no carbonation. No where in the hotel can you get can or bottle soda, water, or beer everything is given in plastic reusable cups. The only way to get a water bottle is by calling reception and have it delivered to your room. This hotel is far from everything so you have to get taxi’s for everything. I will never stay at any RIU hotel chain again and do not recommend it to anyone. FYI the pools close around 6 pm and they always looked dirty.

6.0

Sep 2024

Its a downgrade from my last visit, staff not friendly, poor managmet of restaurants, its the worst version of the Riu hotels.

8.0

Sep 2024

Servers provided a phenomenal service.

10.0

Sep 2024

The customer service was awesome

10.0

Sep 2024

We had a wonderful stay will be coming back soon the only thing is they need to improve on night activities like the ones in Cancun or Punta Cana other than that everything is perfect

10.0

Sep 2024

Music inside and out by the beach

10.0

Sep 2024

Amazing property and Amazing staff members. Very Friendly and helpful. we are fully vegetarian and they helped by making Vegetarian food for us… Great and very friendly environment. Wish there were more activities options but overall

6.0

Sep 2024

The elevator take forever to come

10.0

Sep 2024

Great

8.0

Sep 2024

nice, very good, we love it

8.0

Sep 2024

Elevators took a long time when you are at floors below 8. It would skip floors. For such a big resort, elevators are small. The reservation system for the specialty restaurants is to confusing on App as well as no direction that you can do them in person at 7 am when the app fails. All else was well and the employees were willing to help.

4.0

Sep 2024

Good afternoon I I am writing to you in regards of my stay in Mazatlan Mexico this past weekend I have stayed in your hotels four times in total and we’ve had a wonderful experience every time. This time was a little bit different. We had issues with the elevators constantly which really impacted our time that we had around the resort. We had issues in the restaurant. There was mold in the corner, and I knew it was there cause I could smell it, and when I looked up, I saw the mold around the roof and a window where we were sitting. We tried to get some help changing one of our reservations because we wanted to support the entertainment group and go to the show and nobody wanted to help us. They said it was not possible to change the reservation and we ended up getting help and they said that that day there was a lot of opening. Therefore, when they didn’t want to change a reservation, they just didn’t want to. It wasn’t because there wasn’t any more space. Overall, like I said we stayed there before and we have a vacation plan for October. I’m just very disappointed in the way that our experience went about this time. I am going to attach the pictures of my reservation and the restaurant as well

6.0

Sep 2024

Not so great

4.0

Sep 2024

There were mold in two of the main three buffets and in our bathroom hotel room. We also encountered rude staff.

4.0

Aug 2024

The Tabasco restaurant was the best. What I didn’t like is the rooms were old, I had issues with everything and they would come clean the room really late if they even came.

10.0

Aug 2024

For us this property is amazing stuff very helpful , nice , property was clean everywhere U don’t need to go to far to get drinks the waiters will bring them to u on any pool u are to me only the buffet ummm needs variety seems same thing for breakfast, lunch and dinner AC and room amazing just perfect 👍

8.0

Aug 2024

Property is good , staff is great just no air flow around event areas . Like Lower bar area where they have events . It’s to hot to be there .

2.0

Aug 2024

Since the moment I stepped into this hotel receptionist were rude. 1 My room was dirty. There was hair in the Jacuzzi. 2 My wife and another guest got yelled by any employee for having sand on the feet as they walked into the bathroom . 3 After the third day food got boring same menu every day. 4 we were able to squeeze into a, supposedly fancy restaurants, as I was eating a cockroach crawled from under the table into my food. So disgusting. 5 elevators suck! They were often out of order, we had to wait up to half an hour. 6. Once you check out they big cut your bracelets and you’re not able to use anything from the facilities unless you pay extra. I’ve been to other places, including RIU in Cabo, everywhere else that’s to let people use the facilities to go eat before their transportation pick them up. The only positive thing I have to say about RIU Mazatlán were the restaurants servers, They were the only ones that took time to make us feel welcome

6.0

Aug 2024

No valley parking . Long walk to hotel after parking in parking lot . Have to walk up to hotel . Also no ac on stage area . Super hot .

6.0

Aug 2024

Check in was unorganized

2.0

Aug 2024

Very bad service, not answering phone calls, air conditioner not working, elevators not working properly. Limited dining options, bad bartending, refrigerator in room leaking water not cooling. Overall bad hotel, not able to get a refund for the last night even though we contacted them three days before the cancellation policy ended. I do not recommend.

10.0

Aug 2024

I didn’t like that they didn’t have enough sea food. Like local recipes

8.0

Aug 2024

We like it Thank you

2.0

Aug 2024

I was given a room that was outdated and damaged with rust all over the tub. When I spoke with the manager he was extremely rude. I was asked to pack and check out of that room in order to be moved to a different room. The new room had a broken remote, I called the front desk 3 times before a technician came to fix the issue. This is by far the most unpleasant stay ever.

4.0

Aug 2024

Bathroom unsafe, unclean pools. Bad service, Limited towels. Unprofessional staff.

10.0

Aug 2024

clean

6.0

Aug 2024

Checking inn was terrible, no towels the first day did not get towels till the next day at 10am Even the concierge said they overbook at RIU. I follow RIU a lot but todays trip was disappointing For was good waiters were very friendly bar service was great room was good with a great view.

10.0

Aug 2024

Nice resort all around

8.0

Aug 2024

Food was average at best We had trouble with room key we probably had it reactivated about 20 times. It just sucked we had to take elevator back down to lobby everytime we had to reactivate our room key and there was a big wait time on elevators.

10.0

Aug 2024

Property was clean. Beach was accessible.

10.0

Aug 2024

Good

6.0

Jul 2024

I was very hopeful for this vacation. The rooms were ok and for it being all inclusive we only got water and drinks for our mini fridge the first day out of five night they never refilled it. The food was the same food for 5days. They lacked in variety. The water in to pool was hot not refreshing at all. The water park was poorly kept. When you would go down a slide it would hurt your back the bolts and separation of the slides was concerning. The pools were closed early, the beach access was closed early. Pools were excessively crowded. We had to venture out of the hotel to feel like we were in vacation, to find more exciting activities to do. I would not be returning. This hotel was stressful not peaceful and I’m sad we chose this one as our once a year family vacation. The rooms were so noisy at night everything echo in to our room. People were running up and down the hallways screaming and it sounded like they were in our room. The AC in our room would make such a loud noise every time it would turn on. I did not have one peaceful night sleep while on vacation.

4.0

Jul 2024

This is a very large property grounds are nice food and drinks are terrible. It was obvious the alcohol was low quality, and extremely watered down. There was mystery meat in the hamburger and in the chicken nuggets I do not believe it was all meat. I wouldn’t feed it to my dogs ,although the buffets look nice overall food quality wasn’t great and on the bland side staff did not seem like they were happy at what they were doing although the resort was clean and there were people constantly working on it. There was no air conditioning in the main lobby or the hallways. It’s very hot and humid here. The only places that were actually air-conditioned are the rooms and the restaurants.

2.0

Jul 2024

Limited dinning reservation. Lobby and hallways no a AC . Elevators take for ever . Always full lots of time consumption waiting for the elevators.

8.0

Jul 2024

Lunch and dinner options were repetitive. We wanted more of a food variety. Drinks are very watered down. Better cocktails please

2.0

Jul 2024

Food was horrible, rooms were not insulated at all. Terrible selection of alcohol. Will never stay or recommend a Riu

8.0

Jul 2024

Dinning options. They need better quality liquor.

6.0

Jul 2024

All the staff is very nice. There was NO water when we arrived. I called to reserve an extra day before we left Dallas and the girl said dont worry you can do it when you arrive. When we arrived there was no rooms for the extra day except their sweet at 400 dollars a night! I hd to get it. If the girl would hv done her job i qould hv not paid 400 dollars.

4.0

Jul 2024

The property is a beautiful place, but I have been to 5 Star hotels and this place is not a 5Star. The AC in the lobby, restaurants and the Estero lounge were either not working or the hotel decided to not turn them on. It was miserable.

FAQs

How much does this all inclusive resort cost compared to others in Mazatlan?

The average price for a rental in Mazatlan is $187 per night. This rental is $63 above the average.

Is parking included with this all inclusive resort?

Yes, parking is listed as an amenity at Hotel Riu Emerald Bay - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this all inclusive resort?

Yes, a swimming pool is available for use at Hotel Riu Emerald Bay - All Inclusive. Enjoy the water!

Is Hotel Riu Emerald Bay - All Inclusive pet friendly?

Unfortunately, this all inclusive resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Riu Emerald Bay - All Inclusive?

We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Hotel Riu Emerald Bay - All Inclusive

All inclusive resort in Mazatlan

Reasons to book

About this all inclusive resort

Amenities

Map of Mazatlan

Nearby attractions

Available Rooms

Double Room (U)

Double Room, Ocean View (U)

Duplex (Room | U)

Junior Suite, Jetted Tub, Ocean View (U)

Standard Double Room (L)

Hotel Riu Emerald Bay - All Inclusive

All inclusive resort in Mazatlan

Reasons to book

About this all inclusive resort

Amenities

Map of Mazatlan

Nearby attractions

Available Rooms

Double Room (U)

Double Room, Ocean View (U)

Duplex (Room | U)

Junior Suite, Jetted Tub, Ocean View (U)

Standard Double Room (L)

Reviews

FAQs

How much does this all inclusive resort cost compared to others in Mazatlan?

Is parking included with this all inclusive resort?

Is there a pool at this all inclusive resort?

Is Hotel Riu Emerald Bay - All Inclusive pet friendly?

What amenities are available at Hotel Riu Emerald Bay - All Inclusive?

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