Cancun Bay All Inclusive Hotel
Hotel in Cancun
3-Star Hotel
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Family fun on the beach, with 2 outdoor pools, near Langosta Beach
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 5 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.
At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 5 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.
Guests under 18 years old are not allowed in the spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Family friendly
Map of Cancun
Available Rooms
Standard Room
1 Double • 334 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Junior Suite, 2 Bedrooms
2 Double • 1 King • 606 ft²
Sleeps 5
+
You'll be directed to Expedia.com for availability & pricing
Master Suite 3 Bedrooms
2 Double • 2 King • 1033 ft²
Sleeps 8
+
You'll be directed to Expedia.com for availability & pricing
Superior Room, Ocean View
1 Double • 334 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
4.0
Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts.
Also some of their staff are not doing much to feel guests welcome. But most other ones do.
1.0
From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!!
I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!!
Please 🙏 post this so other quests will no what they are getting!!
PS:
Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!!
Worst hotel I’ve stayed in & traveling is my passion
10.0
Wery friendly, nice place, good food we enjoyed our stay
10.0
Staff was awesome, especially Ivan. Buffet food was pretty good, pleasantly surprised. Overall good vacation.
10.0
We enjoyed this resort👍👍
4.0
This is a very outdated hotel with two good-sized pools, advertised as a beach property. The small hotel is in the bay area, where all the yachts and boats are parked. There is a tiny separate place in between the boats where you could come inside the water, maybe up to a waist. There are two tiny pools on the hotel property. "All-inclusive" ad, in reality is a poor choice of a few hardly eatable dishes. The rooms are tiny, our door to a "terrace" was broken, TV didn't work, so, I called Expedia, got my money back, and transferred to a really nice All Inclusive resort.
10.0
GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK
8.0
Attentive staff
No good customer service doesn’t work good
8.0
Dining options were cancelled to many times.
We’re not always honest about trip times.
8.0
Staying at this property for the first time in Cancun is a good option, it’s a convenient spot to get to the city or to the hotel zone. The hotel does offer 3 free meals a day plus drinks/ bar food. One drawback from this hotel is that they make you go to a concierge to reserve for the evening dinner here is where they trap you and force you to go to an offsite breakfast where they will try everything in their power to sell you tours to other areas like Isla Mujeres or Chichén and so on, by all means avoid this, reserve the meal but don’t agree to anything else. These people try and try to get you to buy things for them. The resort is clean, multiple pools and easy access to the beach. The rooms were clean and they do daily room service. The food is not the best but saves you from buying a few meals. The gym shows lack of maintenance and the machines are either broken or dirty. Over all it’s a good spot just avoid all the con man’s trying to sell you the world at supposed discounts.
4.0
Bad service
4.0
The staff was friendly but I was not a fan of the property. I'd recommend investing in remodeling. We were in a room that had a patio facing the karaoke/live music area that goes till 10pm. It was SO LOUD. We booked excursions for early in the morning so trying to sleep with that going on was awful. Our front door was next to housekeeping/maintenance so the mornings we were able to sleep in, we couldn't because you could hear everything from the front door. If you need a plunger for the toilet, you have to call maintenance. The food is okay but if you're a foody, you have better luck eating out. It's an affordable option if you just need to sleep but the beds are hard so you may wake up with body aches.
4.0
Beds were too hard. My back was hurting my whole time there
8.0
Staff was very friendly
4.0
Needs major renovations. Room wasn't the cleanest. Resort overall needs a makeover. Food options weren't that good.
Pool staff and guest services were nice though.
8.0
Great people and excellent attention
6.0
tired
8.0
I liked how strategic the location was.- safe and quite.
10.0
Amazing Stay!
8.0
Not satisfied
10.0
Very nice stay.
2.0
I’ve never once left a resort after paying for it. Went and stayed at another resort after spending 4 hours here (for the same price). It was dirty, the food was absolutely horrendous, and the liquor tasted like pure rubbing alcohol and gasoline. The beach area is very limited.
10.0
It was a nice small hotel by the beach. Had a great time there.
2.0
I will be very clear and to the point for other ppl traveling to this resort so they know exactly what it is and not what they read because it is false information on Expedia and I’m only allowed so many words to type: NOT 5 restaurants, food was horrible barley ate in 4 days we was there. No open bar passed 11 and it is all well drinks. Bar does not open till 12:30 in the afternoon. There are times you can’t get any food at all you have to leave the resort and go 10-15 down in a taxi to get anything. No other beaches are walking distance the strip we was on was nasty bay ocean water. Pools were not cleaned. Rooms were damaged very old. Lobby is open so you get nothing but hot air it smells like sewer. We barely made it through 4 nights I was super disappointed all inclusive there is absolutely false and so are the pictures! The convenient store fyi has nothing in it it’s a small and definitely not convenient. Best part of the stay was the cruise and jet skies and when the pool was clean. I was starving every day my husband and I went for our anniversary won’t be back.
2.0
We will not be coming back to this resort. Master shower would get backed up with water, second room no electricity, servers horrible customer service & very rude, rest rooms smelled so bad and not to mention the hallway to get to the room,
pool next to the bar had so much hair in the water the first two days, food was cold and every day it was literally the same food. We will not be coming back to this resort for sure beyond disappointed.
6.0
Not too many good option. It was hard getting milk.
10.0
Entertainer and staff amazing
8.0
The staff, check in process and over stay was great but it would have been a 10/10 if there were better food options.
8.0
We stayed here 10 nights August 9-19 and were worried about the reviews but we had an awesome time. We weren’t at the resort the whole time we went to playa Akumal one day
Isla Mujures a couple
Playa del Carmen one day
XCARET one day
Catamaran ride one day. But we had a couple of all day resort days. The staff was really attentive shoutout to Gabriella? Buffet staff. Alexi the bartender was hooking it up on the mecheladas and cervesas and Giovani the entertainment was excellent at the pool.
5.0
The rooms are a bit dated but for the price, the quality of service we received was GREAT!!!!! We went here with our 2 children who are both under 2. We were treated well and our kids had a great time. In addition, Alejandro (the bartender) and countless others were very kind. The food was good about 85% of the time and we will be returning.
10.0
Like the place
10.0
I had a great time at Cancun Bay, all the staff is very helpful with quick turnarounds, it may not be too luxury but it’s a complete pleasure for us staying there.
2.0
Went without power multiple times in the room , multiple days of left over food from previous nights. All in all would not reccommend.
8.0
Great food! Excellent pool for little kids.
6.0
The property was great, the service was average, the communication between the employees are not clear, there are no 5 restaurants the food was average too they menu doesn’t have many options. But overall it was fun.
10.0
Very clean and modern rooms and staff are very nice .Food is amazing I would definitely would love to stay here again
2.0
Didn’t like food
4.0
I have been to this property many times and this time was not the greatest they cut out the early check in so if you arrive early they make you wait until they give you a wristband at 12:00 or 3:00 they decide. The rooms are falling apart. Staff at dinning area are staring at you eating and at the moment your talking and not eating they trying to take your plate to get you out Very uncomfortable. Pool towel return is super crazy you have to be at the front desk with all the towels and change them your self and must have a key card
On a brighter note the bell boy is very helpful.
Pool activities are very accommodating to families and so much fun love the pool staff.
Front desk was very nice as well.
6.0
The concierge service is the worst!! They don´t have the customer service attitude to help your guests, rather, they make you solve their problems even if you are on vacation. They just want all easy for them, and do not worry about the reception of their guests, specially if they are Mexican. This was the worst experience I have had and I would never return because of this.
4.0
This hotel does not represent what Expedia explains on this site of this property. The shower in the bathroom are horrible and do not work. The food is limited and does not have much to pick from in reference to having several restaurants in which they only have one or two. The reception staff is not really friendly or informative.
FAQs
How much does this hotel cost compared to others in Cancun?
The average price for a rental in Cancun is $191 per night. This rental is $231 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Cancun Bay All Inclusive Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Cancun Bay All Inclusive Hotel. Enjoy the water!
Is Cancun Bay All Inclusive Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cancun Bay All Inclusive Hotel?
We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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