ANDAZ OTTAWA BYWARD MARKET, BY HYATT
Hotel in Gatineau
4-Star Hotel
Reasons to book
High-end valuePrice for this property is higher than average in the area
Includes essentialsAir conditioner, Internet / Wifi, TV and more
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About this hotel
Hotel with bars, steps from Byward Market Square
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and valet parking.
Housekeeping is available on request.
ANDAZ OTTAWA BYWARD MARKET, BY HYATT offers 200 accommodations with safes and complimentary bottled water. Televisions come with cable channels and Netflix. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.
Recreational amenities at the hotel include a 24-hour fitness center.
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and valet parking.
Housekeeping is available on request.
ANDAZ OTTAWA BYWARD MARKET, BY HYATT offers 200 accommodations with safes and complimentary bottled water. Televisions come with cable channels and Netflix. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.
This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include a 24-hour fitness center.
Amenities
Air conditioner
Internet / Wifi
Laundry
TV
Map of Gatineau
Available Rooms
Deluxe Room, 1 King Bed, View
1 King • 302 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, View
1 King • 302 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds, View
2 Queen • 302 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
Room, 1 King Bed, Accessible (Shower)
1 King • 302 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Room, 2 Queen Beds, Accessible (Shower)
2 Queen • 302 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
$$$$
Reviews
2.5
Absolutely great service. WOW. Was treated so well!! The gentleman at reception was top notch! Room was beautiful and clean and comfortable
1.0
The level of noise was unacceptable. Behind the hotel is a construction site. Customers should warned PRIOR to booking this hotel that there will be noise due to construction behind the hotel.
2.0
Overall, it was a nice stay. My room didn’t have some items - Kleenex, enough towels and the complimentary beverages were OPEN in the fridge. I’m talking pop cans that were open.
2.0
The hotel was great, clean, upscale, staff was super friendly and helpful. I loved the location and all of the assistance. The bed was not the most comfortable and the pillows were horrible. If I ever stay here again and I do plan to I would bring my own pillows. If it wasn’t for the bed and pillow situation would have been 5 stars
0.5
We arrive at the property after traveling 24 hours. At checkin we were told there was construction that would start at 7AM and finish at 7PM. At 7AM the jackhammer started and went nonstop. We could not sleep or stay in the room. If we knew in advance we would have stayed in another hotel. The rooms are only cleaned every 3 days.
1.5
There's a construction site right next to the hotel. The loud noise starts at 7am which was unexpected and unpleasant.
1.5
Hotel was as expected maybe a bit tired in the public areas but comfortable and clean - room could do with a chair though - would stay again as location is very good and staff friendly and helpful but not until I was sure that the construction work next door was finished the jack hammer and odd explosion make the whole place shake not conducive to a relaxing stay which is a bit sad as there’s really nothing that the hotel can do about it
2.5
Comfortable
1.5
Had we known about all the construction going on outside prior to 3 days before arriving we would never have stayed there!!!
My 87 year old mother, who needs a walker, travelled with us and it wasn’t a good situation. I’ve stayed here before and things have gone downhill . Homeless everywhere.
In saying all this, the manager on duty after night one was amazing. She offered to refund us for the last two nights but we decided to stay as moving out would be 2 much for my mother!
1.5
There was construction goi g on, for which the hotel was apologizing for as soon as we arrived. IT WAS RIDICULOUS, and should have been on the booking info!
It’s not right to expect guests to know how bad it is, Neil they hear it. Not something you want or expect on vacation.
2.5
The hotel room was fantastic. The restaurant Feast and Revel was horrible from start to finish. I waited over half hour for someone to come and take my order and more than another half hour for it to be delivered. There was zero acknowledgement of or apology for any of this. Just a complete absence of any customer service etiquette or even basic human decency. The food was disgusting! I left about 85% of it and happily went to bed hungry instead. The location is Byward Market which turned out to be an exceedingly trashy area! Apart from the hotel room, the experience was traumatic and all I wanted to do was get back home.
2.5
The breakfast included was outstanding
1.0
We were placed in a room adjacent to construction which started before 7am. Not good.
5.0
The staff was very pleasant and accommodating. The hotel is in a perfect.location and walking distance to many shops, bars, and restaurants
2.0
Very comfortable and convenient. However there is a charge on my credit card that I don’t recall
1.0
Construction nearby and room was not with a view as I paid for
5.0
Excellent location and hotel!
5.0
Very nice rooms, clean and quiet, great staff!
2.0
They did not clean the room properly. You can find stain on the cup mats, which meant they did not even changed it:) noisy as hell at night.
5.0
The hotel itself is excellent. It is very close to the Byward Market. However, the rest of the neighbourhood is very sketchy, with people openly doing drugs on the street.
5.0
Nice ambience
5.0
The hotel was classy, and clean. The staff was polite and friendly.
0.5
I spent two nights at Andaz with my wife. During our stay housekeeping did not visit our room once, not for bathroom cleaning, making the beds, emptying trash, refilling supplies, we were just abandoned. The towels in our room were frayed and had holes in them. An alarm in an adjacent vacant room went off at 6am and it took 20 minutes for staff to switch it off after we called. The bathroom fan did not work and we were told it was part of the air conditioning - clearly not the case. There was no hot water or heating overnight. We raised all this during our stay and on checkout and were met with a polite shrug. There is a giant building site right next door, which is not the hotel's fault, but maybe contributes to the polite, but "there's not much we can do about it" attitude towards service from the staff. Having spent many nights in hotels worldwide I think this was amongst the worst stays I have had. You'd have to go somewhere in the developing world to get the same and it's far below what I would expect in Canada's capital. I would strongly avoid Andaz until the building work stops and the hotels improves its service. Nice view from the upstairs bar.
5.0
Nice hotel with nice rooms and an amazing rooftop patio.
1.0
No microwave or fridge just a standard room
5.0
Enjoyed our stay especially the break especially the breakfast
3.0
The hotel in general is great. The only issue is that when you check in, they request a 50 dollar safety deposit that they say it will be returned after your check out. Its been over 2 weeks of my stay there and they do not return back.
I’ve called several times and they keep saying that they will credit back and they just don’t do it. Just to make you aware of this.
5.0
Excellent Customer service.
4.0
Great location
Staff was excellent all around
Beautiful roof top patio/bar
lighting was terrible all the switches were messed up
Bathroom lighting was too dim
Service room was across the hall so the in and out slamming of the door was very loud.. but these are minor issues
Over all a nice stay
2.5
Great two night stay at the Andes. Room was nice and clean with a great view of Ottawa. Enjoyed a night drink on the patio at their upstairs restaurant. Close walking distance to lots of attractions.
1.0
Incorrect and unclean room, unhelpful original concierge, loud construction, shower did not work, hot water was out at night.
3.0
Well situated, convenient property. Rooms are modern, but need a refresh or better upkeep. Good breakfast restaurant.
4.0
Great location for access to all Ottawa has to offer. As for the hotel, the staff was great, it was clean but does need maintenance in areas of the rooms. Our bathroom pocket door would not close and the shower head would not stay in place so showering was difficult. Simple things to correct if management paid attention to the smaller details.
4.0
Very good hotel with great customer service.
The next door construction was annoying
5.0
It was a clean and nice hotel at a good location
5.0
Clean and modern rooms, great location, beautiful amenities, and most of all, a truly amazing staff (day and night teams).
4.0
Overall experience is good
2.5
Comfortable place
4.0
The unit wasn’t spotless. Some stains on the carpet. I asked for them to clean the room and was told that it’s only every 3 nights of stay that the room cleaned ( we were staying two nights).
5.0
Very cool spot. Great views of Parliament.
FAQs
How much does this hotel cost compared to others in Gatineau?
The average price for a rental in Gatineau is $143 per night. This rental is $92 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at ANDAZ OTTAWA BYWARD MARKET, BY HYATT. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is ANDAZ OTTAWA BYWARD MARKET, BY HYATT pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at ANDAZ OTTAWA BYWARD MARKET, BY HYATT?
We found 4 amenities for this rental. This includes air conditioner, internet / wifi, laundry, and tv.
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