Excellent Location - Modern Hotel Room in Mackay

Excellent Location - Modern Hotel Room in Mackay Inn in Mackay

5.3 / 10.0

Average(73 Ratings)

Inn in Mackay

Reasons to book

Free cancellationFull refund if you change your mind

Great price for your budgetOne of the lowest cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this inn

Located in Mackay and within 800 metres of Mackay Entertainment & Convention Centre, Excellent Location - Modern Hotel Room in Mackay features a fitness centre, non-smoking rooms, and free WiFi throughout the property. The property is situated 3.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Gym or Fitness Center

Map of Mackay

Nearby attractions

Cape Hillsborough National Park

29.8 mi

Bluewater Lagoon

0.3 mi

Mackay Regional Botanic Gardens

3.2 mi

Mackay Aquatic & Recreation Complex

6.2 mi

Available Rooms

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Excellent Location - Modern Hotel Room in Mackay

$$$$

5.3 / 10.0

Average(73 Ratings)

Inn in Mackay

Reasons to book

Free cancellationFull refund if you change your mind

Great price for your budgetOne of the lowest cost properties in the area

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

About this inn

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Gym or Fitness Center

Map of Mackay

Nearby attractions

Cape Hillsborough National Park

29.8 mi

Bluewater Lagoon

0.3 mi

Mackay Regional Botanic Gardens

3.2 mi

Mackay Aquatic & Recreation Complex

6.2 mi

Available Rooms

1 King • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

5.3 / 10.0

Average(73 Ratings)

100% verified reviews

1.0 / 10.0

Jul 2024

What a joke . Go spend some time and effort on the unit.

Nothing about the unit.! But the building is in a good location.

The unit air conditioner stop working 2nd day the room was that hot and to smelly it was gross, I call the contact for the at air travel , Round 12-30. 1pm , sent electrician to look at it , he told hur it’s broken and will take a few days to fix. He told hur the unit can’t be lived in it’s that hot. Then she told me she will get a new room . I called over 8 times to get the run round telling me she has the cleaner still cleaning it , but I could see the room did it have cleaners there at all, then avoiding my calls for hours. 7pm at night I get a Message saying the room is ready I go to the lock box and no keycard then she sends new lock box number once again no key card, 3rd time she called, 7.45pm at night !! Then she expects me to pack my gear and move. Who wants to be moving at that stupid hour. Over 8 hours to get an answer with a room is poor management!! -Not up mention the toilet seat was loose -The shower edges is black grim. - no milk in the fridge - no plates -no knives and forks -the microwave had to be used on the floor -The mattress separated , like sleeping in a trench big dips in it. - The bed sheets smelt like smoke - The fan is full of dust - Definitely will not book here again. I do expect a full refund also. This was piss poor!!!!

1.0 / 10.0

May 2024

Never Again

Location was fine

Check in was a nightmare. Another 3rd party that does not stipulate everything on the booking.com page when you go to book. A third company based in Philippines by the sounds of their accents, wanting uploaded copies of credit cards, Drivers license and headshots of myself. I do not like or agree with this, it's the reason I USED to book with booking.com. For the protection of knowing only a larger company that I rate has all my personal details. Called booking.com to let them know how unhappy I was with the setup. They could not help apparently. I was going to cancel but is it not amazing that these companies will not give you the key, drobox number or any help unless you supply them all your personal ID and credit cards ALTHOUGH the money for this booking was taken out by booking.com immediately after I booked.???? Unreal I will never book through these companies again. AIRTRIP or Booking.com.... I would honestly rather pay the higher fees, sometimes, to go direct.

1.0 / 10.0

Feb 2024

DON'T USE THEM

Rooms not ready on arrival at 4.30pm. No keys were available no codes or information received still to this date a week later (we are home now) - no response from online/Hidden staff who did not get back within any sort of reasonable time. We were in Mackay for a family funeral with our 84yo mother who struggles to walk. We had to book & pay for accommodation elsewhere, as we still did not have access to our rooms. It turned out someone was in 1 of our 3 rooms & the next day when keys were made available- room had been occupied (by a Timothy)( I was sent his sign in link ) so now day 2 & 1 room has bed slept in , (the other 2 rooms were ok). The women had to use 1 room to get ready for the funeral (@10am) as a lady Fiona was desperately trying to clean our room after 10am. Absolutely DONT USE Airtrip 3rd party accommodation- no staff anywhere onsite to assist- we we're standing on the Footpath with No Rooms available

8.0 / 10.0

Oct 2023

great location

Great location with cafe downstairs, amenities were good including gym.

Bed wasn't great and pillows didn't have cases on them

6.0 / 10.0

Jul 2023

Disappointing check-in...

The room was clean and had nice views of the river.

Disappointing check in. External to Booking.com, additional credit card details are required to be provided for damages. This also includes identity verification of your driver's licence. I had difficulties uploading my licence details using the SuperHog software, as the camera function was blocked on my phone. No other alternatives were provided. Failure to make this work, meant that full booking cancellation fees were going to be charged. In addition to that, it is very clear that Oaks does not associate with this company which is stated on messages taped all over the entrance and elevator. And after all that the key card provided didn't work and needed to be redone.

1.0 / 10.0

Jun 2023

very disappointed for what I paid air lift are a partner booking. com should drop

the only ring I liked was the location

it. was advertised with cooking facilities all it had was a microwave 2 forks 2 knives 2 teaspoons and the sink to wash up in was the shower sink no laundry facilities I was there for 4 weeks never had my room done once same sheets and towels some how I booked with booking.com who I paid for the stay but it was actually with air lift stay away from this mob they are in a 3rd world country and that’s the service they provide I won’t use booking .com again while there afiliated with air lift and I’ve been using them for 20 years and the motel staff don’t want to know about them

9.0 / 10.0

May 2023

great location and value

Very clean, modern and comfortable.

no microwave

4.0 / 10.0

Apr 2023

Not happy give Airtrip a skip

Comfortable bed, good layout of room, close to good restaurants.

That our key was not in key locker, and that various calls were not answered. So we drove back to our empty house that removalist had just finished at 6.30pm. Someone finally rang us back, returned to get a "keycard" from reception, no one there so waited a further 45 mins. It was raining, long hard day and now we had to rush to get to dinner before kitchens closed. Not happy Jan. And I'm not sure the room was cleaned properly since last visitor. Toiler was not clean and the room smelt...think it was a problem with bathroom.

6.0 / 10.0

Apr 2023

Location good, room size good clean, in need of attention for Maintenace however,

Location good, bed, pillows, blanket, kettle, micro, fridge and A/C good, hot water for shower good, dark curtains good .

Would have liked large curtain to work up and down-no covers over lights in ceiling, all power points to work. Would have been nice for housekeeper to visit to vacuum, clean bathroom and change bed linen at least once over 12 days, no clean linen even supplied. No-one replaced tea/coffee or soap. Unsafe kettle and hairdryer illegal not to be tested since 2020, in room phone for emergency did not connect, no fire alarm in room 8 stories up. I have infact just yesterday again wrote to you stating these things.

2.0 / 10.0

Mar 2023

Absolutely don’t waste your money

Location was very central

not very clean, broken shelves and stuff around trying to check in find the keys ect Ended up booking a different hotel for second night as we were so unsatisfied

5.0 / 10.0

Mar 2023

Passable

Going home

Having to pick the keys up off site at night, walking down the side of a building with no lights searching for the safe box.

2.0 / 10.0

Mar 2023

Disappointed, chasing my $222 deposit

The location

No key in the lockbox upon arrival, luckily the receptionist helped even though this is an independent room. I had no bath towels in the apartment for the first day and night of my stay. For some reason they have charged my personal card over $221 deposits, even though it was paid in full upon booking, which I am chasing now.

1.0 / 10.0

Feb 2023

don’t even bother staying at this hotel xx save your money

absolutely nothing

The room wasn’t ready when we arrived at 3pm. The cleaners quickly rushed it in 5 minutes and only changed the bed sheets and the towels. nothing else was cleaned. the floor was covered in long black hair and the bathroom floor looked like it hadn’t been mopped in a long time. the shower was absolutely filthy you could see my finger mark when I rubbed it on the glass. the staff were so rude and absolutely horrible to deal with leaving us with fake promises that another room was available to us which wasn’t and that cleaners would be there in the morning to fix it up for us and we were also promised a refund for one night which no one has mentioned anything to us since. it was an absolutely horrible experience staying here and I would have preferred to stay at a $50 motor inn rather then spending $300 to stay in an unhygienic room.

7.0 / 10.0

Feb 2023

Rooms

Location. Right next to the shopping centre.

The first room was very untidy and dirty. We were moved to another room it was better but beds very uncomfortable. Especially staying for a week or just over a week. Rooms should be more comfortable for the stay.

8.0 / 10.0

Feb 2023

Very good

Booked this for a colleague, the staff of the property managers were very helpful.

As the room was privately owned and managed by a different company the reception of the Oaks were unable to help us with the initial issue of getting keys to the apartment

6.0 / 10.0

Feb 2023

Pleasant

Area

No toaster spoon knife or fork no plate .

1.0 / 10.0

Feb 2023

Bad

nothing was total waste of time and money

2.0 / 10.0

Feb 2023

Disappointed with my Airtrip Experience

Just a quick walk to all the necessary places.

Apparently I booked through Airtrip and didn’t realise, I thought I had book through booking.com. Disappointed to say the least. If you want the best accommodation book through the Oaks I have stayed with the Oaks several times with no dramas and friendly service…the minute I booked with Airtrip to standing in the room the room there were nothing but dramas and I assure you that Airtrip does not represent the kind hospitality or standards of the Oaks rooms/accommodation experience. Unfortunately the Oaks have nothing to do with room booked through Airtrip but it really does not represent there accommodation well. Airtrip do not value there customers and it wasn’t worth the money I paid.

1.0 / 10.0

Jan 2023

Dont use Airtrip. Do Not Use.

The facilities at the Oaks are fine.

I didnt like the process of being 'cleared' to stay at the hotel, I use Bookings Com as it is a one stop process. Airtrip makes the whole process riskier with a 3rd party website and vetting process. It also leaves you high and dry if something is not right. I had no towels in my room and all i could do was text Airtrip to let them know but no one was available to rectify the lack of towels.

8.0 / 10.0

Jan 2023

Very good

The bathroom could do with a deep clean.

5.0 / 10.0

Jan 2023

Passable

Shower has excellent pressure and temperature. Great location within walking distance to restaurants, shopping centres and lagoon. Check in instructions were very clear and precise, easily able to follow to find apartment.

The bed was very uncomfortable and I could feel the join in the middle. The blankets weren’t very warm and we’re not covered. There was also no extra blanket big enough for warmth. The TV was very small and unable to be moved from wall.

3.0 / 10.0

Dec 2022

Avoid at all costs!

Location was excellent. Oaks staff were pleasant.

This booking was not through Oaks. It was a private residence rented out though Air Trip. Air Trip is an absolute debacle and Booking.Com would be worth there while removing any links with their rooms. In short. -No check in email received despite numerous calls. Hence we couldn’t find the key lock box for check in. -Booking total was $470 but for reasons unknown we were charged $500. -Shower was filthy. -Missing light fitting -Shaving whisker remnants on the sink. -Lights missing bulbs -Used dirty lingerie behind the microwave. -Rubbish under the bed and under the sink. -Blinds didn’t work -Emailed issues but no response from the company. -No access to free wifi as we weren’t given password.

3.0 / 10.0

Dec 2022

good location, but low quality service and the cleanliness was unacceptable.

countless bugs inside the room! All over the table, the bathroom sink and even the bed. Honestly disgusting conditions and not what I expected or would accept for longer than a few days. It wasn’t just bugs though but also stains and dirty shower glass. It was gross and not acceptable. Not even for that price.

FAQs

How much does this inn cost compared to others in Mackay?

The average price for a rental in Mackay is $151 per night. This rental is $20 less expensive than the average.

Is parking included with this inn?

Yes, parking is listed as an amenity at Excellent Location - Modern Hotel Room in Mackay. For more information, we encourage you to contact the property about where to park.

Is there a pool at this inn?

Yes, a swimming pool is available for use at Excellent Location - Modern Hotel Room in Mackay. Enjoy the water!

Is Excellent Location - Modern Hotel Room in Mackay pet friendly?

Unfortunately, this inn is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Excellent Location - Modern Hotel Room in Mackay?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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7.8 / 10.0

Very good(934 Ratings)

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Hotel

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4star

1 sofa bed, 1 king bed

Pool · Kitchen or Kitchenette · Air conditioner

Experience vacation in Mackay with our Hotel, Rydges Mackay Suites. Enjoy amenities such as Air conditioner, Dishwasher and Internet / Wifi, and more.

$$$$

Excellent Location - Modern Hotel Room in Mackay

Inn in Mackay

Reasons to book

About this inn

Amenities

Map of Mackay

Nearby attractions

Available Rooms

Excellent Location - Modern Hotel Room in Mackay

Inn in Mackay

Reasons to book

About this inn

Amenities

Map of Mackay

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this inn cost compared to others in Mackay?

Is parking included with this inn?

Is there a pool at this inn?

Is Excellent Location - Modern Hotel Room in Mackay pet friendly?

What amenities are available at Excellent Location - Modern Hotel Room in Mackay?

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