Cool air conditioner

The mattress was not sleep able at all. My back hurts tremendously from the slopes indented in both sides of the mattress. There elevator was broken. There was dog poop all down the hallway and even in the stair well.

At checkin, the lady was not very friendly. I reserved a room for 6 people and got a room for only 4. Then we were told they didn't have any other rooms available. We were put on the top floor of the hotel. There were no smoking signs everywhere, but the hall smelled badly of Marijuana. The room had a full kitchen, with no kitchenware. There was a sign that said call the front desk to let them know what we needed and it would be delivered to our room. I did that and the lady was rude and said we don't have anything for you to use. Our refrigerator was broken, the maintenance man came up with a key for the room next door and said we could use the fridge in that one. We said ok. Thankfully we had been camping in Missouri for the past week and a half so I had a few supplies packed in my truck. So I went out with my husband and son to get some, but while walking past through the lobby, I over heard the lady at the front desk tell the maintenance man to check the room next to us in the middle of the night to make sure we didn't take anything out of that room. So I promptly went up and we moved the cooler back to our room and I gave them back the key to that room. I didn't appreciate being treated like a thief. The elevator kept breaking down, which was kind of the worst for me, because I am disabled. I walk with a cane and have trouble maneuvering stairs, walking very far, standing, bending and lifting. I even called a month before to make sure they knew that I need

The mattress was not sleep able at all. My back hurts tremendously from the slopes indented in both sides of the mattress. There elevator was broken. There was dog poop all down the hallway and even in the stair well.

At checkin, the lady was not very friendly. I reserved a room for 6 people and got a room for only 4. Then we were told they didn't have any other rooms available. We were put on the top floor of the hotel. There were no smoking signs everywhere, but the hall smelled badly of Marijuana. The room had a full kitchen, with no kitchenware. There was a sign that said call the front desk to let them know what we needed and it would be delivered to our room. I did that and the lady was rude and said we don't have anything for you to use. Our refrigerator was broken, the maintenance man came up with a key for the room next door and said we could use the fridge in that one. We said ok. Thankfully we had been camping in Missouri for the past week and a half so I had a few supplies packed in my truck. So I went out with my husband and son to get some, but while walking past through the lobby, I over heard the lady at the front desk tell the maintenance man to check the room next to us in the middle of the night to make sure we didn't take anything out of that room. So I promptly went up and we moved the cooler back to our room and I gave them back the key to that room. I didn't appreciate being treated like a thief. The elevator kept breaking down, which was kind of the worst for me, because I am disabled. I walk with a cane and have trouble maneuvering stairs, walking very far, standing, bending and lifting. I even called a month before to make sure they knew that I need

This hotel was absolutely terrible, I booked 2 rooms 3 weeks ago and when we showed up they said they booked out 2 days ago and that our booking was cancelled due to over booking. They did not notify us either that our booking was cancelled and I had to take my family somewhere else at 1 in the morning. Book with caution.

This hotel was absolutely terrible, I booked 2 rooms 3 weeks ago and when we showed up they said they booked out 2 days ago and that our booking was cancelled due to over booking. They did not notify us either that our booking was cancelled and I had to take my family somewhere else at 1 in the morning. Book with caution.

The front desk(susan) was the only reason I didn’t ask for my money back. There was feces all over the toilet upon my arrival and the room had a horrible old smell. I asked front desk for supplies and cleaned it myself, requested to speak to management they never showed up

The front desk(susan) was the only reason I didn’t ask for my money back. There was feces all over the toilet upon my arrival and the room had a horrible old smell. I asked front desk for supplies and cleaned it myself, requested to speak to management they never showed up

Sofa bed -leather was torn. Mattress was dirty and springs were pocking out. I had to sleep on sofa rather sofabed. No room service - bedsheets were not changed throughout the stay(10days). However staff at reception were polite and friendly.

Sofa bed -leather was torn. Mattress was dirty and springs were pocking out. I had to sleep on sofa rather sofabed. No room service - bedsheets were not changed throughout the stay(10days). However staff at reception were polite and friendly.

I do not recommend this hotel! I asked the staff to clean my room multiple times & staff never came I was told ppl keep stealing towels & rags which is why we never got any! Also we seen a ROACH crawling in the room! Dirty loud environment!

I do not recommend this hotel! I asked the staff to clean my room multiple times & staff never came I was told ppl keep stealing towels & rags which is why we never got any! Also we seen a ROACH crawling in the room! Dirty loud environment!

Great middle of the road option if you're staying in the Chicago area and not looking to spend a fortune on lodging. Beds were a little stiff, sheets were a little noisy, and breakfast was very limited, but the location was in a nice area, the room was clean, staff was pleasant, and amenities were as expected for the price.

Great middle of the road option if you're staying in the Chicago area and not looking to spend a fortune on lodging. Beds were a little stiff, sheets were a little noisy, and breakfast was very limited, but the location was in a nice area, the room was clean, staff was pleasant, and amenities were as expected for the price.

I'm giving this place a because 1*it’s so terrible I reserved 4 rooms with 2 queen beds and a pull out sofa bed like 3 weeks ago in Lombard Chicago. When we got here driving from Michigan for 5 hours. I’m told only 2 room are available and I was not notified that the other 2 weren’t available until I got there. Poor customer service one lady running the front desk. This place is a joke. I had my extended family of 15 people with me. She didn’t even have the decency to apologize that got me more upset so I asked her why was I not notified about the other 2 rooms what am supposed do with the rest of these people that are with me, then my daughter got involved the lady said she can maybe give us 2 rooms with 1 queen bed with sofa bed so we had no other choice but to do that. One of the room the toilet wasn’t working it was the most terrible experience, I rent hotels all the time but this one by FAR THE WORST!!!

I'm giving this place a because 1*it’s so terrible I reserved 4 rooms with 2 queen beds and a pull out sofa bed like 3 weeks ago in Lombard Chicago. When we got here driving from Michigan for 5 hours. I’m told only 2 room are available and I was not notified that the other 2 weren’t available until I got there. Poor customer service one lady running the front desk. This place is a joke. I had my extended family of 15 people with me. She didn’t even have the decency to apologize that got me more upset so I asked her why was I not notified about the other 2 rooms what am supposed do with the rest of these people that are with me, then my daughter got involved the lady said she can maybe give us 2 rooms with 1 queen bed with sofa bed so we had no other choice but to do that. One of the room the toilet wasn’t working it was the most terrible experience, I rent hotels all the time but this one by FAR THE WORST!!!

This place is filthy. We recently booked 4 rooms for a youth convention. The pull out couches were filthy, stained. The halls smell like smoke and mildew. We found roaches in 3 of the rooms. We brought this up to the front desk and they did give us a refund which we appreciate, but I do not recommend anyone to stay here, the place is filthy, does not look like the pictures.

This place is filthy. We recently booked 4 rooms for a youth convention. The pull out couches were filthy, stained. The halls smell like smoke and mildew. We found roaches in 3 of the rooms. We brought this up to the front desk and they did give us a refund which we appreciate, but I do not recommend anyone to stay here, the place is filthy, does not look like the pictures.

Room type reserved was not available, front desk worker had attatuide problems, went to the front desk to ask for more blankets they only had one pillow, room had some sort of rancid wet smell/ really old smoker scent.

Room type reserved was not available, front desk worker had attatuide problems, went to the front desk to ask for more blankets they only had one pillow, room had some sort of rancid wet smell/ really old smoker scent.

Received a call in the morning that the property was booked and there was no room available. Guess reservations don’t matter there

Received a call in the morning that the property was booked and there was no room available. Guess reservations don’t matter there

The hotel gave my room up. I did try to check in late but still! I had no place to stay being from out of town. I cannot believe this happened

The hotel gave my room up. I did try to check in late but still! I had no place to stay being from out of town. I cannot believe this happened

The room I booked wasn’t available on the day that I was supposed to check in. The room was already paid for and everything. I had to downsize my room and it was too late for me to try and find another place to stay. The pull out bed was disgusting! Piss stains all over it. The couch was broken they had no extra sheets blankets or towels. It was horrible. Check out was until 12 but I check out at 5am

The room I booked wasn’t available on the day that I was supposed to check in. The room was already paid for and everything. I had to downsize my room and it was too late for me to try and find another place to stay. The pull out bed was disgusting! Piss stains all over it. The couch was broken they had no extra sheets blankets or towels. It was horrible. Check out was until 12 but I check out at 5am

The light in the bathroom didn’t work and when we told them they told us they couldn’t fix it until the day we were checking out mind you we checked in on a Thursday and checked out on Saturday

The light in the bathroom didn’t work and when we told them they told us they couldn’t fix it until the day we were checking out mind you we checked in on a Thursday and checked out on Saturday

fitness room was nice

I liked fitness center

I arrived and they told me that there was no room available, even though the room was already reserved.