Hotel Puerto Palace
Hotel in Puerto de la Cruz
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Family-friendly hotel with 2 outdoor pools and 2 spa tubs
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.
2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.
Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Puerto de la Cruz
Available Rooms
Standard Double Room
Beds not specified • 344 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Single Room
Beds not specified • 215 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Standard Triple Room
Beds not specified • 344 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Double Room Single Use
Beds not specified • 344 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Double Room Single Use, Pool View
Beds not specified • 344 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Ratings and reviews
1.5 / 5.0
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town.
The swimming pool area is lovely and well maintained and the main attraction to the property.
They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
1.5 / 5.0
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town.
The swimming pool area is lovely and well maintained and the main attraction to the property.
They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
5.0 / 5.0
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
5.0 / 5.0
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
2.5 / 5.0
Loved it!
2.5 / 5.0
Loved it!
2.5 / 5.0
Pros:
Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.
Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.
Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.
The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.
Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.
Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.
We were in January, so I cannot evaluate air conditioning.
Cons:
They don't propose draft beer during the dinner.
The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.
It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
2.5 / 5.0
Pros:
Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed.
Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well.
Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top.
The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free.
Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel.
Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice.
We were in January, so I cannot evaluate air conditioning.
Cons:
They don't propose draft beer during the dinner.
The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming.
It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
2.0 / 5.0
Overall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
2.0 / 5.0
Overall good .
The place was in a good condition.
All staff was very nice and friendly.
You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated.
The place was at our stay completely invaded by German retired couples.
We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning.
The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
5.0 / 5.0
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
5.0 / 5.0
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
4.0 / 5.0
Great pool area. WIFI not really up to par in the room. Scetchy.
4.0 / 5.0
Great pool area. WIFI not really up to par in the room. Scetchy.
5.0 / 5.0
Good hotel, kids friendly
5.0 / 5.0
Good hotel, kids friendly
5.0 / 5.0
Great hotel
5.0 / 5.0
Great hotel
5.0 / 5.0
The ac control button is limited to four settings and the top setting is just ok.
5.0 / 5.0
The ac control button is limited to four settings and the top setting is just ok.
5.0 / 5.0
Nice place
5.0 / 5.0
Nice place
2.5 / 5.0
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
2.5 / 5.0
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
2.5 / 5.0
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area.
Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned.
Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
2.5 / 5.0
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area.
Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned.
Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
2.5 / 5.0
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
2.5 / 5.0
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
2.0 / 5.0
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
2.0 / 5.0
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
2.5 / 5.0
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
2.5 / 5.0
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
3.0 / 5.0
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
4.0 / 5.0
Nice and comfortable
3.0 / 5.0
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
4.0 / 5.0
Nice and comfortable
5.0 / 5.0
The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service.
The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited.
The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees.
The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean.
I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
5.0 / 5.0
The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service.
The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited.
The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees.
The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean.
I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
2.0 / 5.0
Limited choices of food and fruits at breakfast and dinners, nice pool and free parking
2.0 / 5.0
Limited choices of food and fruits at breakfast and dinners, nice pool and free parking
FAQs
How much does this hotel cost compared to others in Puerto de la Cruz?
The average price for a rental in Puerto de la Cruz is $110 per night. This rental is $69 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Puerto Palace. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Puerto Palace. Enjoy the water!
Is Hotel Puerto Palace pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Puerto Palace?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
Explore similar vacation rentals in Puerto de la Cruz
Explore all rentals in Puerto de la CruzPuerto de la Cruz travel inspiration
Read our blogGuides
Best East Coast Beaches and Getaway Locations You Can’t Miss
Budget Travel
7 Most Affordable Snowbird Destinations for 2025
Guides
Top Activities to Try in Panama City Beach, Florida
Guides
Top Things to Do in Gulf Shores, Alabama: Adventure and Fun Await
Local Culture
Exploring Miami’s Wynwood District: Street Art, Food, and More
Guides
Fun Things to Do in Ocean City, Maryland
Local Culture
A Foodie’s Guide to the Best Dining in Orlando, Florida
Guides
Top Things to Do in Oahu and Honolulu