Everthing was ok, except sofa which was broken but we can use it.

Everthing was ok, except sofa which was broken but we can use it.

The apartament wasn't like in the photos. IT was more ugly. The fittnes was too small. The SPA was the best from the hotel and the food was really OK.

The apartament wasn't like in the photos. IT was more ugly. The fittnes was too small. The SPA was the best from the hotel and the food was really OK.

Arrived and was pleasantly surprised. The reception / lounge area is really lovely with a fire and nice decor so I am only basing my opinion on studio no 7. This room should not be in service due to the location of it. The side and back wall is the reception / lounge area. You can hear EVERY word of the receptionist, security guard and guests throughout the ENTIRE night. It is also the walkway for guests to get to the swimming pool / spa / restaurant so they will walk past at all hours. I tried to drown out the sound of all this with the TV but the sound went off after a day or two. Dont know why. I did return after a few days though. In regards to the actual room, when we arrived I thought it was fair enough for the price we paid, until I noticed a live wire out the wall. Previous guests(?) had pulled the SCART lead from the TV out the wall so the TV did not work. (Did get this fixed). The toaster did not work. There is no kettle which was fine as used the microwave to boil water but no coffee / tea mugs in the kitchen or a dish cloth / oven glove to remove any hot food from the oven. No plug for kitchen sink. Broken blinds. Could not use sauna / steam room as broken. Jacuzzi just loud play area for kids, not relaxing. My friends stayed in Predala LUX and their apartment was lovely. I did ask to change rooms but there were none available, I would of checked out but could not find another room due to New Years. Really hard to ski with sleep deprivation! Holiday ruined.

Arrived and was pleasantly surprised. The reception / lounge area is really lovely with a fire and nice decor so I am only basing my opinion on studio no 7. This room should not be in service due to the location of it. The side and back wall is the reception / lounge area. You can hear EVERY word of the receptionist, security guard and guests throughout the ENTIRE night. It is also the walkway for guests to get to the swimming pool / spa / restaurant so they will walk past at all hours. I tried to drown out the sound of all this with the TV but the sound went off after a day or two. Dont know why. I did return after a few days though. In regards to the actual room, when we arrived I thought it was fair enough for the price we paid, until I noticed a live wire out the wall. Previous guests(?) had pulled the SCART lead from the TV out the wall so the TV did not work. (Did get this fixed). The toaster did not work. There is no kettle which was fine as used the microwave to boil water but no coffee / tea mugs in the kitchen or a dish cloth / oven glove to remove any hot food from the oven. No plug for kitchen sink. Broken blinds. Could not use sauna / steam room as broken. Jacuzzi just loud play area for kids, not relaxing. My friends stayed in Predala LUX and their apartment was lovely. I did ask to change rooms but there were none available, I would of checked out but could not find another room due to New Years. Really hard to ski with sleep deprivation! Holiday ruined.

It was large and had two bathrooms for the two bedrooms which worked great for our group of 4. It was as described and had great views from the balcony of the mountains. The value was great during the off season.

It was large and had two bathrooms for the two bedrooms which worked great for our group of 4. It was as described and had great views from the balcony of the mountains. The value was great during the off season.

Really good trip to ski. First time in Bansko. Accommodation a 10min walk from everything going on with a few quieter bars, supermarkets and restaurants closer. The pool, jacuzzi and sauna were perfect and aches and pains. Nice cheap bar next to the spa too. 2 rooms with 2 bathrooms perfect for family of 4...

Really good trip to ski. First time in Bansko. Accommodation a 10min walk from everything going on with a few quieter bars, supermarkets and restaurants closer. The pool, jacuzzi and sauna were perfect and aches and pains. Nice cheap bar next to the spa too. 2 rooms with 2 bathrooms perfect for family of 4...

Predela 2 is perfect for a skiing holiday and we would return again. It is a 7-10 minute walk into the main gondola area where there are many good restaurants - you can also walk just across the road from the apartments and ski down the ski road to gondola which is even quicker. There is a nice restaurant in Predela that is really good value it also does a breakfast buffet - this isn’t extensive but all of us found something we liked before we hit the slopes. There is a lovely pool and hot tub for after skiing and a sauna to chill out and sort your muscles out ! We had a 2 bedroom apartment which also had 2 bathrooms and a kitchenette area attached to a small lounge / sofa area. It was clean and functional - I would say 3 star equivalent- but a perfect base. Only slight downside was there was a slight smell of drains and cigarette smoke through a vent in one of the bathrooms.

Predela 2 is perfect for a skiing holiday and we would return again. It is a 7-10 minute walk into the main gondola area where there are many good restaurants - you can also walk just across the road from the apartments and ski down the ski road to gondola which is even quicker. There is a nice restaurant in Predela that is really good value it also does a breakfast buffet - this isn’t extensive but all of us found something we liked before we hit the slopes. There is a lovely pool and hot tub for after skiing and a sauna to chill out and sort your muscles out ! We had a 2 bedroom apartment which also had 2 bathrooms and a kitchenette area attached to a small lounge / sofa area. It was clean and functional - I would say 3 star equivalent- but a perfect base. Only slight downside was there was a slight smell of drains and cigarette smoke through a vent in one of the bathrooms.

Great apartments, good pool and facilities, nice bar, good for families, 300m from the slopes and about the same to the start of the bars and shops

Great apartments, good pool and facilities, nice bar, good for families, 300m from the slopes and about the same to the start of the bars and shops

Perfect location. Close to the citycenter.( max 5 min walk). Close to the gondola! Helpful straff, heller ha pur servera Times.

Perfect location. Close to the citycenter.( max 5 min walk). Close to the gondola! Helpful straff, heller ha pur servera Times.

The room and spa were very nice, everything I expected. The rooms seem to have a range of different eminities I was lucky to grab a good room. My friend who paid more for spa access suite was disappointed to have a worser room than my standard, which also had access to the spa. Because everyone staying there had access to the spa. Location is ok if you don't mind the walk, there is a cut through to the slopes that we found on our second day that significantly shortens the walk and enables you to ski down to the gondola. This information world have been really useful on arrival, also one massive MUST DO for this ski resort. BEAT THE QUEUES FOR THE GONDOLA, GET IN THE QUEUE AT 7.30AM (otherwise face a 2 hour queue). If you can get an upper floor room I would advise that also. There were very loud gatherings in reception most nights which made it very difficult to sleep as the sound really travels. Staff were very helpful and most spoke good English. Had a 50min full body massage which was good value. Would stay here again if I was in the area. Skiing wasn't good enough for me to retuen unfortunately. Thanks for all your help.

The room and spa were very nice, everything I expected. The rooms seem to have a range of different eminities I was lucky to grab a good room. My friend who paid more for spa access suite was disappointed to have a worser room than my standard, which also had access to the spa. Because everyone staying there had access to the spa. Location is ok if you don't mind the walk, there is a cut through to the slopes that we found on our second day that significantly shortens the walk and enables you to ski down to the gondola. This information world have been really useful on arrival, also one massive MUST DO for this ski resort. BEAT THE QUEUES FOR THE GONDOLA, GET IN THE QUEUE AT 7.30AM (otherwise face a 2 hour queue). If you can get an upper floor room I would advise that also. There were very loud gatherings in reception most nights which made it very difficult to sleep as the sound really travels. Staff were very helpful and most spoke good English. Had a 50min full body massage which was good value. Would stay here again if I was in the area. Skiing wasn't good enough for me to retuen unfortunately. Thanks for all your help.

We can say that the property and the stuff are always trying to give you the best to make the most of your time there feeling like you really are on holiday. They can help and advise you about anything that you would like. The check-in and check-out are very fast. Property very close to the Gondola and for who would like to rent ski equipment they can help with it as well. Nice spa with big swimming pool and jacuzzi, you can have a bit of training in the gym as well before going to relax in the sauna or can have a relaxing massage at cheap price. We're already thinking using their facilities next year as well.

We can say that the property and the stuff are always trying to give you the best to make the most of your time there feeling like you really are on holiday. They can help and advise you about anything that you would like. The check-in and check-out are very fast. Property very close to the Gondola and for who would like to rent ski equipment they can help with it as well. Nice spa with big swimming pool and jacuzzi, you can have a bit of training in the gym as well before going to relax in the sauna or can have a relaxing massage at cheap price. We're already thinking using their facilities next year as well.

Arrived to the hotel on Dec 30th 2018 to be told the 3 bed apartment we booked was now not available and no explanation was provided. Our party of 6 had to separated into 2 different apartments, both of which were of a much lower standard and did not have many of the facilities/amenities which we had paid for. The rooms were outdated, bathrooms had dirty showers which were plugged with hair and the sitting room had a broken couch. Wifi also did not work. We then spoke with the hotel manger the following day who seemed unconcerned with the issues and all he would offer us was free breakfast. Very bad service.

Arrived to the hotel on Dec 30th 2018 to be told the 3 bed apartment we booked was now not available and no explanation was provided. Our party of 6 had to separated into 2 different apartments, both of which were of a much lower standard and did not have many of the facilities/amenities which we had paid for. The rooms were outdated, bathrooms had dirty showers which were plugged with hair and the sitting room had a broken couch. Wifi also did not work. We then spoke with the hotel manger the following day who seemed unconcerned with the issues and all he would offer us was free breakfast. Very bad service.

I was pleasantly surprised by the standard of the property. The staff were always friendly. Although we didn't use it during our short stay the lounge area looked nice with a warm fire, the pool was a good size and looked well kept. The only negative would be that there was no shower curtain which meant the bathroom got a bit wet, but it was always warm so dried very quickly. Overall an enjoyable stay and good value.

I was pleasantly surprised by the standard of the property. The staff were always friendly. Although we didn't use it during our short stay the lounge area looked nice with a warm fire, the pool was a good size and looked well kept. The only negative would be that there was no shower curtain which meant the bathroom got a bit wet, but it was always warm so dried very quickly. Overall an enjoyable stay and good value.

If I describe my experience, the access is blocked.

If I describe my experience, the access is blocked.

Room very tired looking, blinds broken and no plug in kitchen or bathroom sink made it hard for husband to have wet shave. Breakfast - attention to having cutlery , cups and glasses being available and hot food at all times.

Room very tired looking, blinds broken and no plug in kitchen or bathroom sink made it hard for husband to have wet shave. Breakfast - attention to having cutlery , cups and glasses being available and hot food at all times.

Predela 2 was perfect for our family. An extra bonus was the spa facilities- so good after a days skiing! The only thing I would say is maybe they should update their double mattresses- we had to turn ours over and lay an extra duvet on top to make it more comfy! Other than that, great apartment for our wonderful skiing holiday!

Predela 2 was perfect for our family. An extra bonus was the spa facilities- so good after a days skiing! The only thing I would say is maybe they should update their double mattresses- we had to turn ours over and lay an extra duvet on top to make it more comfy! Other than that, great apartment for our wonderful skiing holiday!

We had a great 3 day stay in one of the studios. Very cosy little studio with nice decor. The spa facilities were a real treat after a long day of skiing! Excellent and friendly service by reception staff, catered to our additional requests and ensured that we had a nice relaxing stay. Helped us with transfers to the airport on the last day at a last minute request which was extremely lovely of them. Provided with information on local amenities and going out places. 12/10 service, I would definitely recommend to friends and family.

We had a great 3 day stay in one of the studios. Very cosy little studio with nice decor. The spa facilities were a real treat after a long day of skiing! Excellent and friendly service by reception staff, catered to our additional requests and ensured that we had a nice relaxing stay. Helped us with transfers to the airport on the last day at a last minute request which was extremely lovely of them. Provided with information on local amenities and going out places. 12/10 service, I would definitely recommend to friends and family.