Best Western PLUS Franklin Square Inn
Hotel in Troy, NY
3-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
About this hotel
Next to the Hudson River, this Troy hotel is within one mile of Rensselaer Polytechnic Institute. Free amenities include parking, free Wi-Fi and an on-site gym.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Troy, NY
Available Rooms
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 301 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 Queen • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 602 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
$$$$
Ratings and reviews
100% verified reviews
10.0 / 10.0
Very clean and secured
The power went out for a day
10.0 / 10.0
Everything
Great staff
Parking is really congested
8.0 / 10.0
Location
N/A
4.0 / 10.0
Location is ok, free car parking
Room is small, no A/C or ventilation at corridor, main entrance door has problem
8.0 / 10.0
Charisse was very helpful at the front desk and gave a great food recommendation
Bed .made a lot of noise and needs replacing
10.0 / 10.0
Location and cleanliness.
9.0 / 10.0
Location is key. The parking issues are being worked on.
Current parking.
3.0 / 10.0
We only stayed there for the covenience to walk into Troy. Otherwise it was a poor choice on every front.
DO NOT STAY HERE!!!
We arrived after 4 (check in time) and there was nobody at the front desk for about 20 minutes. A cleaning lady went to look for us. The staff at the front desk, numbering only 1, was the only public facing staff I could see in the hotel. All 3 people who were there over the 18 hours or so I stayed, 2 that evening and 1 the next morning, ranged from disengaged to outright rude.
Furthernore, the rooms are TINY and the bed was the worst I have EVER slept in. I am a big traveler so that says a lot. I could feel the spring coils in my back.
The TV had very few channels.
The room was far from soundproof and I could here traffic and a nearby wedding party music from across the street.
DO NOT STAY HERE!!
1.0 / 10.0
it was a good location.
I didn't like anything because the first room I got was so incredibly disgusting--blood on toilet seat and floor, gunk in bath tub, crunchy stuff in the refrigerator, black dirt on all switches, plus more--and then I had to move in the middle of MY plans to another just regularly unclean room (which is what I expect) exhausting myself for the first three days of my four day trip!
It was horrible and when I complained to Best Western.... they gave me ONLY 20$ off--working as a cleaner for the first two day of my trip and being exhaused and scieved out because of it is WORTH MORE THAN 20$!!! They have no respect for the custormer AT ALL.
5.0 / 10.0
good location, easy to get to
uncomfortable beds, breakfast was mediocre
7.0 / 10.0
friendly staff
bathroom was small poor vanity space
5.0 / 10.0
Location, updated fixtures, desk staff very nice, good breakfast selection.
$180 For a view of the air conditioning unit, room 212. Hair in the shower, bathroom floor, and on the sheets. Refrigerator wouldn't get cold for our beer!
9.0 / 10.0
The hotel appears to be newly renovated
The atmosphere was very pleasant
The rooms were clean
I will definitely return to this location
I feel the front desk staff could of been a little more helpful/pleasant -
Staff didn’t greet patrons as they came & went
We stopped at the front desk twice & the staff did the bare minimum -certainly no above & beyond here
- on one occasion- the staff appeared to be texting- she did not respond to a question we asked- never looked up & walked away without a response at all ?!
It’s too bad b/c it is a beautiful hotel
I’ve stayed at hotels in the past that cost a lot less than Troy BW - were not updated or remodeled- but the staff was amazing- I’d almost rather stay there & deal w pleasant/friendly staff
10.0 / 10.0
Clean friendly and great location.
Carpet outdoor needs upgrade.
10.0 / 10.0
This hotel is a hidden gem in downtown Troy. Delightful breakfast area and such nice, helpful staff!
4.0 / 10.0
We stayed here over 10 years ago and was pleased to see it maintained as well as it is.
We were awakened to a fire alarm and as we shuffled towards the outdoors we were informed by staff that this was a repeat occurrence for the weekend. In other words,it weren’t fixed. The honesty is appreciated but I was disappointed nonetheless.
7.0 / 10.0
Good breakfast, hot food, but no fruit.
Soundproofing.
5.0 / 10.0
The place was very clean but it let itself down with a very uncomfortable bed, almost as if the springs had gone on one side of the mattress. Considering the hotel looks fairly new the bed was a surprise plus it could have done with a blanket or duvet, it is winter after all. Room 304.
See above.
7.0 / 10.0
it was clean
there was no alarm clock in the room
9.0 / 10.0
Very good location. Nice, clean, welcoming.
FAQs
How much does this hotel cost compared to others in Troy?
The average price for a rental in Troy is $221 per night. This rental is $103 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western PLUS Franklin Square Inn. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western PLUS Franklin Square Inn pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Best Western PLUS Franklin Square Inn?
We found 13 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and parking.
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