Extended Stay America Suites - Cleveland - Great Northern Mall

Hotel in Westlake, OH

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

This Extended Stay America - Clevel and - Great Northern Mall is located in North Olmsted and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk.

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Dishwasher

Wheelchair accessible

Family friendly

Map of Westlake, OH

Nearby attractions

The Cleveland Museum of Art

27 mi

Cuyahoga Valley National Park

32.1 mi

Lakewood Park

13 mi

Rock & Roll Hall of Fame

20.8 mi

Available Rooms

1 Queen • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Queen • 301 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 Sofa • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Extended Stay America Suites - Cleveland - Great Northern Mall

$$$$

Hotel in Westlake, OH

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsPets allowed, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Dishwasher

Wheelchair accessible

Family friendly

Map of Westlake, OH

Nearby attractions

The Cleveland Museum of Art

27 mi

Cuyahoga Valley National Park

32.1 mi

Lakewood Park

13 mi

Rock & Roll Hall of Fame

20.8 mi

Available Rooms

1 Queen • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Queen • 301 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

1 Sofa • 301 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

100% verified reviews

0.5

Jul 2024

Nick trying to steal my card.

Nick was working at the desk. Told me he was a manager when he wasn't. I have been staying at this hotel for 3 to 4 weeks And I book my reservations on booking.com every single day, every single day I would pay for my room online with my card. When I was at the hotel they took a picture of my ID and had my card on file. The week before on the 23rd There was a mistake Dayton, the water maintenance man that my room was empty and it wasn't so they called the police. Because my dog was in the room well. I came back to my room before the cop showed up. Descalated the situation, Nick and his co-worker were being very rude and disrespectful, because they couldn't find my ID on file. Then you charge me $30 fee for everything. And then after it was done, they came to my room privately after embarrassing me in front of everybody And he apologized for the mistake for overlooking my I. D and then a refund for the mistake. The following morning, the manager also apologized and fixed the situation Which I was very grateful for on the 27th Nick again kept saying we could not see my reservation. After I repeatedly showed him my booking gave him. The confirmation code showed him the money that came out of my account, but he kept insisting to take my card. I told him I would like to speak to a manager. The following morning I went to the desk the Lady at the desk took care of everything and I paid for my room for 27th and then I booked and paid for the 28th And everything was done well later that evening when I got back to the hotel Nick just walked right into my room without knocking or anything demanding my card. I tried telling him I already spoke with everybody and everything was fine. I even called the corporate office, and my phone call was recorded. I had him on speakerphone, trying to tell Nick that my reservations were paid for and clear. He still would not accept it. So I again got online and booked my room. A second time right in front of him he yelled.

Nick kept insisting to take my card. And charge me a walk in price when they had no vacant sign on the hotel He kept trying to charge me for the 27th and the 28th He changed the price. Try to charge me for 2 days And as I was rebooking my room online right in front of him, he said he found my Thursday's reservation but still insisted on charging me for Friday and when I refuse to give him my card because how weird the situation was and how he was acting, he called the cops on me even the. Officers when they showed up saw that I was not being. Mean rude or disrespectful? I was trying my hardest to resolve this situation, but he kept saying he couldn't understand and I had to leave the building. It was humiliating. I feel robbed and stolen from. And there is no reason why he should have needed or taken my card, especially to charge me the amount that he was charging me. Needs to be done. And I really need to speak to somebody about this...

4.5

Mar 2024

Very good

Staff is great

4.0

Jun 2023

Very good

Amenities Friendly staff Good service

1.5

Jun 2023

Poor

Location

Standard of cleanliness. For example, a pair of discarded socks were left in the corridor outside our room for 3 days. The free breakfast consisted of coffee and granola bars.

1.5

May 2023

Disappointing except for the price.

I liked that they were pet friendly.

Maintenance was needed and the hallways smelled of smoke even though it was a no smoking hotel.

3.5

May 2023

Not bad

It did come with a full kitchen.

We was suppose to get a Sofa bed, but the room did not have one.

2.5

Mar 2023

Passable

Front desk clerk had a terrible attitude. We left early and did not stay

Customer service

0.5

Feb 2023

It didn’t happen.

When I arrived the lobby had a bad smell, a mixture of chemicals and cigarette smoke. The same smell was in the halls, elevator and my room. I was not able to stay in this facility though your staff at the desk handled it very kindly, professionally and refunded the money I had prepaid.

4.0

Feb 2023

Very good

Great location, comfortable bed room was very clean

Had problems with the key lock Wasn't exceptionally liked the evening check-in she just didn't seem like she wanted to work or read anybody

4.5

Nov 2022

Friendly staff, convenient location, quiet, parking included, comfy bed and clean room and bathroom

Kelly and Colleen were amazing and super friendly.

A better breakfast would be nice for the price, but I was grateful they had something vs nothing.

2.5

Oct 2022

Passable

The facility is old and needs updating. The entrance has no weather protection and the doors are not user friendly for entrance.

0.5

Oct 2022

WILL NOT stay there again

ONLY COFFEE Aviable nothing else

When coming back at end of day to check in ,no one at at desk had to YELL HELLO the girl came out looking like we woke her up Happened both nights we were there

3.5

Sep 2022

My stay was Great

Kitchen

Waiting for the elevator

2.0

Sep 2022

Don't add breakfast included, that is not breakfast.

I was tired. Bed was comfortable to sleep. Room clean, Everything neat. Plenty of towels for my family. Water nice and hot. Hotel is more for people who stay longer, for it has kitchen you can cook your own food.

Small viewable thing like the hooks in bathroom need fixing, Only one garbage and its only in bathroom. Not to many soap if you end up forgetting it at home. Have to ask for it. Also was stated in booking that breakfast was included. Its not a continental breakfast, not even a breakfast at all. Its not for you to serve yourself, its located behind the front desk, 2 item per person. Small muffin, oatmeal they make for you. I have kids they don't eat that, have to go get breakfast. And even if you had a kitchen, I was not planning on make it. I travel to many hours for it and was not staying long.

4.0

Mar 2022

It was all in all well very good.

It was very good for such a short stay. I got the full kitchen as requested. So i am very happy for that.

Needs to be more modern.

1.0

Mar 2022

Very poor

the morning front desk person was sweet and helpful

the night time front desk person was rude and didn’t want to help. the roof was falling in and the rooms were dirty.

5.0

Mar 2022

Exceptional

Jess was an exceptional host, comforting from the moment at check in and out.

No pool.

3.0

Jan 2022

It was ok, just disappointed with Wi-Fi

No breakfast due to Covid

The Wi-Fi was not great at all.

1.5

Jan 2022

I was charged twice for one stay, when the mistake was realized no one compensated me for my troub

I booked my room with booking.com and there was a pay now option, I chose to pay now, when I got to the property I was charged again and the clerk insisted there was no pay now option. I got a representative from booking.com on the phone after difficulty to verify this and refund my charge, unfortunately I won't have access to those funds for more than a week, which meant I didn't have enough to make a purchase I planned on making at midnight!

I was charged twice because of the pay now option, I don't care who's fault it was this situation still caused me a major setback which was totally unnecessary and I would like to be compensated somehow for the issue.

3.5

Dec 2021

No frills lodging

Adequate lodging. Staff is respectful. Advertised in Bookings.com as serving breakfast but they are not supplying any food. You have to ask for a coffee pot. They have a good Covid policy but please note: Their other hotel on the same street is serving breakfast.

Blankets are very thin. I had to run heat at 86 degrees to get warm enough to sleep. No breakfast ( advertised in Bookings as serving breakfast). Doors are not automatic..not even a handicapped button. No tv remote.

3.5

Dec 2021

top of the refrigerator was filthy found used makeup in the closet and hair on my pillow

location

0.5

Nov 2021

Bad

I liked the location of the hotel.

Rooms were very dirty. Couldn't count the amount of stains in carpet. Went to open the oven and handle was covered in oil/grease.

FAQs

How much does this hotel cost compared to others in Westlake?

The average price for a rental in Westlake is $171 per night. This rental is $12 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Extended Stay America Suites - Cleveland - Great Northern Mall. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Extended Stay America Suites - Cleveland - Great Northern Mall pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Extended Stay America Suites - Cleveland - Great Northern Mall?

We found 10 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and parking.

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3.2

Average(740 Reviews)

La Quinta by Wyndham Cleveland Airport West

Hotel

in North Olmsted

3star

1 king bed

Pool · Pets allowed · Kitchen or Kitchenette

Hotel in Westlake, for $159 per night is great for your next (business stay, family stays, couples stay, getaway vacation, etc.)

$$$$

Extended Stay America Suites - Cleveland - Great Northern Mall

Hotel in Westlake, OH

Reasons to book

About this hotel

Amenities

Map of Westlake, OH

Nearby attractions

Available Rooms

Extended Stay America Suites - Cleveland - Great Northern Mall

Hotel in Westlake, OH

Reasons to book

About this hotel

Amenities

Map of Westlake, OH

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Westlake?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Extended Stay America Suites - Cleveland - Great Northern Mall pet friendly?

What amenities are available at Extended Stay America Suites - Cleveland - Great Northern Mall?

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