Staff very fantastic

We chose the hotel because it was located close to the Vientiane Marathon course in which my partner competed. The staff went above and beyond to help him pick up his race pack the day before the race - providing the hotel car and driver to take him to the pick up location. They helped with a massage booking post event & transported us to a restaurant in another part of the city. The property itself is imposing, spotlessly clean, comfortable, with an incredible pool area and charming smiles from every staff member encountered throughout the hotel. We were suprised beyond measure.

I used the pool, but wished it had been heated. The breakfast at the adjacent hotel restaurant let the hotel standards down.

Hotels tend to look like each other a lot in Laos, but this one truly stands out with its beautiful architecture and lovely decoration. It's very special and enchanting. It is situated in a lovely authentic part of town walking distance from the That Luang. It was incredibly quiet and the room was extremely comfortable. It was very spacious, with plenty of amenities and great beds.

I would recommend adding (more) fruits to the breakfast buffet and setting up a few sitting places outside for tourists who enjoy the sun.

Rooms super

Lovely caring staff. Great pool.

Limited western breakfast. Soft mattress

Excellent hotel restaurant (located across the street) Large, comfortable room

Hotel location was NOT good. Pha That Luang was a short walk away. However, travel to all other sites without a private vehicle proved problematic. Transportation (taxi, tuk-tuk, etc.) was not readily available. Be prepared to wait an hour or more for your ride to arrive. Despite what is stated by multiple sites--including the hotel's own website--there is NO free airport shuttle.

only the driver

We had the most horrifying experience and we are currently having a nightmare at Le Thatluang boutique hotel in the capital of Laos. 1. WIFI PROBLEMS. On the first day, before checking in, I asked them to fix an issue with wifi. They were laughing at us. We had to argue with them for 1 hour before they fixed it. And it’s still very slow. It was the first red flag.. but we were hoping that everything will be fine.. 2. WRONG ROOM THAT LOOKS LIKE A JAIL. After that, they put us into the wrong room which looked nothing like the booking.com images. The room was dark, smelly and had a view of the walls. Like in prison. We have a video proof, which we are kindly ready to send for showing the differences between reality and what we had paid for. After half an hour of argument, they moved us to the correct room. The hotel staff was trying to make us feel foolish for our money. And we didn't feel safe and secure while having such a wonderful period for our honeymoon. 3. POISONING US CAUSING AN ALLERGY. Shortly after checking into the hotel. We ordered food and told them to exclude certain allergy causing items. We told them to write down all the specifications. They gave us food WITH EXACTLY THE ITEMS we told them NOT to include. As a result, my girlfriend had food poisoning and allergies due to this. She had explosive diarrhea and nausea for days. 4. REJECTING EMERGENCY MEDICAL SUPPORT. After 2 days of sickness, we called reception and asked them to provide pills for nausea and diarrhea. As a 5 star hotel, they are required to keep emergency pills OR a nurse. They told us that they don’t have any pills at all and they will not help us. We asked them to please go to the nearest pharmacy to bring pills for us. They declined saying they can’t go. Without any reason. It is not lawful to decline medicine to guests. Especially after poisoning us!

Lovely big room by the poolside!!