Best Western Plus The Athena Hotel Kampala
4.2
Excellent(162 Reviews)Hotel in Kampala
4-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
The Best Western Plus The Athena Hotel Kampala is situated in Kampala and provides free WiFi and concierge services. Among the various facilities of this property are an outdoor swimming pool, a fitness centre and a bar.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Map of Kampala
Available Rooms
1 King • 430 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Single • 322 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 322 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
4.2
Excellent(162 Reviews)100% verified reviews
4.2
The friendly and professional staff, the close proximity to the happening night life, the entertainment at the hotel, the food at the hotel, location, the price
My phone wouldn’t connect to the WiFi though my laptop stayed connected, however, the IT guy sorted it out for me and I didn’t have that issue again
4.2
Breakfast was good and the staff was also very supportive.Location was also good and I will prefer to stay at this hotel again.Good value for money.
Not as such any.
4.2
Restaurant
Havuz küçük. Spa olanakları yok
4.2
J’ai aimé leur nourriture et très particulièrement leur chauffeur monsieur Godwin très très poli serviable patient
Alors là c’est grave je pense qu’il ne se sont pas en accord sur leur calcul et ils ne font pas le point avec leur remplacement, j’ai tête presque escroqué par un réceptionniste qui avait menti à leur manager que je n’avais pas payer une scène très irrespectueuse j’étais choqué j’ai jamais vécu ça de toute ma vie
4.2
Good clean hotel with good location.
Laundry was expensive. The staff were discourteous.
4.2
Very clean, good food and polite staff.
The breakfast variety was very poor.
4.2
Very welcome, professional, peaceful. I really made a right choice when booked then.
I didn’t have any particular issues or struggle there.
4.2
Room was great
No vase for flowers. Lots of noise during the day from drilling and hammering as they installed air conditioning unit in a nearby room. Swimming pool changing room was for staff only so guests had no place to shower or change.
4.2
Will visit again
All was good
4.2
Excellent hotel! Excellent and clean room. Understands exactly what the guest needs. The staff is super helpful and kind and the breakfast is really good
At night we needed things from the reception and there was no response,early in the morning they took care of what we needed
4.2
The rooms are clean, well furnished, comfortable, and not overpriced. The location is near the venue of the conference I was attending and quite convenient
The breakfast didn’t have enough choices and I didn’t get the lactose free milk I requested during booking. Also the music in the neighborhood/hotel was too loud some nights
4.2
Staff have best attitude ever. Hotel lovely all over. Everyone very eager to help at the drop of a hat. Excellent food! All round by far the best value anywhere in Kampala, in my opinion.
4.2
As a repeat guest, I have say that this hotel didn't disappoint. The friendly staff, the cleanliness, and overall guest experience are an absolute 10/10 kudos to Tonny and the dedicated front office team. You guys understand customer service. Thanks for making my stay memorable.
There is only one issue, the meals at the restaurant are lacking. For such expensive meal options on your menu, there's definitely a need to revise this service. The kitchen staff is super nice, though.
4.2
Friendly and polite staff
Clean room
Good breakfast
4.2
This hotel was a nice surprise. It's very clean, very quiet and has excellent customer service all across the board from reception, dining and overall living. I highly recommend this place.
The commute to and from this gem can be tricky due to the poor road system and high traffic. You need to plan your commute wisely if you frequent the city center. Still not the hotel's fault but something to consider.
4.2
inviting ambience
friendly staff
flexible and accommodating
the location of the hotel.
consider upgrading the AC
4.2
The rooms are spacious and clean
Delay at the reception when checking out
4.2
Very friendly staff members, hotel is superbly clean👌
4.2
Facility and the staffs
4.2
It is obviously a European standard hotel with everything you'd expect - it's clean, the rooms are spacious, and all the expected amenities are available in the room and the bathroom (except a socket for a hairdryer in the bathroom). And surprisingly the hotel shampoo and conditioner were actually good. The breakfast was very good.
So - I booked (and paid for) 16-night stay at the hotel. I had to change my travel plans and requested the hotel well in time that I would like to modify my booking as I'd be staying only 8 nights. They refused to modify my booking and refused to refund the payment. The front desk was not just unhelpful, they were rude. They said that since booking.com had already deducted their commission from the payment I made, they could not give me a refund.
I had to call booking.com customer service for support. When they intervened (And informed me that in fact, booking.com does not deduct any commissions before the end of the month) the hotel immediately modified my booking and agreed to a refund. In the circumstance where I was already worried about my travel plans, the hotel made it so much more stressful and inconvenient. When they did finally change the booking, they also charged me more per night than initially claimed.
The air conditioner in the room was very loud.
Communication was bad - I used the booking.com message service to ask for 1. airport pickup, no answer, 2. A room with Kitchenette, no answer 3. A quiet room, no answer. Ultimately I emailed the property regarding airport pickup and they responded.
It is not too central - the district/area Boguloobi itself is a good location but if you have to come to the center (Makerere for example) it can take long especially because Kampala traffic is so bad. A number of times Uber drivers from Makerere would refuse to take me to Boguloobi saying it was too far.
4.2
The cleaner threw away the lid to my water bottle. And also the lid to a travel container. Although I told the reception staff, no offer was made to compensate me for the loss.
FAQs
How much does this hotel cost compared to others in Kampala?
The average price for a rental in Kampala is $70 per night. This rental is $138 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Best Western Plus The Athena Hotel Kampala. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Best Western Plus The Athena Hotel Kampala. Enjoy the water!
Is Best Western Plus The Athena Hotel Kampala pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Plus The Athena Hotel Kampala?
We found 13 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and fireplace.
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