Privacy Policy

This Privacy Policy, which is incorporated into our Terms, outlines our privacy practices in connection with your use of our websites and any related applications and services (together, the "Website" or "Service").

What does this Privacy Policy cover?

This Privacy Policy explains how we, VacationRenter LLC ("VacationRenter," "us," "we," or "our"), collect, use, and disclose personal information. This Privacy Policy only applies to the Service and where we control data collection and use. It does not apply to any third-party websites, actions, or offers, regardless of links, bookings, or connections through the Website. We do not control third parties, which each have separate terms and privacy practices.

Our Website connects users with third-party providers ("Provider(s)") of vacation rental properties and services. We do not own or sell bookings for vacation rental properties. If you book a vacation rental using the Website, your booking and payment information will be collected on behalf of and transmitted to the Provider that makes the property available for booking.

We collect and use information primarily to provide and improve the Service. For example, when you visit our Website, you may provide information to us to use the Service, and we may also generate technical device and cookie data. This allows us to provide and market our offerings. Generally, we share information with our Providers, service providers, and any partners to facilitate our Service and show offers that may be of interest to you. We also collect booking and payment information for the respective Provider to assist with your third-party booking. We care about user privacy and employ measures for data security and to respond to consumer privacy requests, such as to access information we have collected about you, delete your information, and opt out of certain practices. Read each section below for more information.

When do we collect your information?

Generally, we collect personal information when you provide it to us or the public, such as when you search on the Website. Like many websites, we also obtain technical and device information when you visit or use the Website. Further, we may collect information when it is relevant to the Service, including from third parties, such as device, internet, and geolocation information from technical processes, such as when you access the Website, and your browser sends device and/or internet information. VacationRenter may also collect information you provide to us or content you make public outside of the Website, such as when you contact us through customer service or social media, for example by posting a review about VacationRenter or tagging VacationRenter in a post on social media.

If you create or use an account, including through email, Google, or Facebook sign-in/up, we may collect information relating to your sign-in/up, and if you use, link, or add to a "favorites" list, we collect information related to your activity. Also, if you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Facebook, Instagram, and Twitter) in connection with our Website, we collect information that you disclose to us, or that the social media platforms disclose to us. For example, when you share properties that are available on the Website through social media platforms, we may track and use this information. For more information about the privacy practices of those social media platforms, please review their separate privacy policies and your settings for the social media platforms you use.

Further, if you book a property rental through the Service, your booking data will be collected for and on behalf of the Provider when you checkout.

What categories of information do we collect?

Typically, we collect information that is relevant to the Service, such as data that allows you to use the Service and connect you with Providers.

Specifically, we may collect the following categories of personal information when you use the Service in a manner aside from making a booking:

Identifying Information, such as first and last name, email address, and phone number; account name and information. If you use, link, or add to a "favorites" list, we collect information related to your activity.

Commercial Information, such as transactional data about when you click on a listed property.

Technical Information, such as device, internet, and network information, including data from cookies and related technologies, search and browsing history related to the Service and interaction with our marketing, and geolocation information from a device IP address.

Public Information, such as when you post a review about VacationRenter.

Other Information, such as communications to us, your responses to any promotions, or non-personalized information like public or aggregate data. You should take caution in publicizing or uploading any sensitive information. We may also create new information about you by drawing inferences from the information identified in the categories above.

In addition, we may collect the following categories of personal information when you checkout and fill out a form on the Website to book with a Provider:

Identifying Information, such as first and last name, address, email address, phone number, and date of birth.

Commercial and Financial Information, such as transactional data about your booking and credit card information to be transmitted to the Provider, which may also be transmitted to a Provider's payment processor. We do not store your financial information when you book through the Website.

Technical Information, such as device, internet, and network information.

How is your information used?

Generally, we use information to provide and improve the Service, to personalize the user experience, and for relevant marketing.

Specifically, we may use personal information for these reasons:

Providing the Service, such as to operate and provide the Website. For example, if you provide account information, we use it to allow you to access your account and related features. If you book with a Provider through the Website, we act as a service provider for the Provider and pass on your checkout and booking information to the Provider for the Provider's use. However, we may collect and use information separately, such as if you agree to receive marketing communications from us, such as emails about offers.

Improving the Service, such as to review whether other features are desired for our Service.

Personalizing the Service, such as by using cookies or other technologies to save certain data for a limited time so you do not need to enter it again. Additionally, we use information about your account and favorited listings to allow you to save listings.

Communications, such as to respond to your requests or questions. This may include business-related or legal communications, replies to your inquiries, or marketing communications (which are outlined further below).

Security and Auditing, such as to detect security incidents, protect against malicious, fraudulent, or illegal activity, and to take action if applicable. We may also use information to authenticate requests or for other security reasons.

Comply with Legal Obligations, such as to comply with a court order or subpoena or to transfer privacy requests to relevant third parties.

For Aggregate Data, meaning we may combine your information with that of other users to create "Aggregate Data" – namely, statistical information about all users or a subset thereof. Aggregate Data is pseudonymized and deidentified, i.e., it cannot be used to identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular consumer, including you. Aggregate Data may be used by VacationRenter for the business and commercial purposes listed in this Privacy Policy.

Marketing to You, such as to use information about you, your account, and you favorited listings to email you relevant content. Note that if you book through the Website, the respective Provider may also market offers to you. We may also use information gathered through cookies and web beacons, including those placed by third parties, to deliver ads to you via the Website, and after you've left the Website, including advertising specific to your personal interests. Similarly, we may use this information to draw inferences or create a profile about you. The purpose of "personalized ads," "retargeting," or "remarketing" is to deliver content and advertising that is of interest to you and to avoid displaying irrelevant advertising to you. For more information, please see: www.youronlinechoices.com/uk/your-ad-choices, www.networkadvertising.org/choices, www.aboutads.info/choices.

Advertising, such as by sharing your publicly available information, for example a public review or comment about VacationRenter, to advertise on the Website or social media.

Other Uses due to your request or consent and as authorized by law. For example, we may use your contact information if you sign up for a promotion.

These uses further our business purposes as reasonably necessary and proportionate to our operations, such as provision and protection of the Service, as well as commercial purposes, such as marketing relevant offerings. We similarly process your information pursuant to our legal bases in providing and improving the Service, communicating with you, complying with our legal obligations, preventing fraud, advertising to you, promoting safety and security, responding to requests, with your consent, where necessary to perform a contract, where processing is necessary to protect your or another person's vital or legitimate interests if not overridden by fundamental rights or freedoms, and where necessary to comply with a legal obligation.

How is your information disclosed to others?

Generally, we disclose information for the same business and commercial reasons that we collect and use information, such as to provide and improve the Service, to comply with legal obligations, and for relevant marketing.

Specifically, we may disclose information under these circumstances:

To Providers when you make a booking through the Website. In particular, when you checkout and fill out a form to book with a Provider through the Website, the information you submit and related to your booking is transmitted to the Provider. Your data includes identifying information, such as name, email address, phone number, and date of birth, as well as payment information, such as credit card information, to make your booking.

To Service Providers or Contractors, such as email or hosting services or customer support, who may review information you provide or that is part of your use of the Service to assist us in providing the Service to you. We may disclose information for purposes related to our Website, such as to provide information to service providers, for security purposes, to personalize user experience, and to analyze aggregate data.

To Legal Parties, who may require disclosure of data as authorized by applicable law in response to a subpoena, court order, or other legal process. This may include transfer of information to relevant third parties to fulfill a privacy or other legal request. We may also disclose information if we believe it is necessary to prevent or remedy illegal or harmful misconduct, including to law enforcement or to our legal, professional, or other advisors. We may disclose information to comply with VacationRenter's legal obligations and to prevent illegal or harmful misconduct.

To Marketing Partners, affiliates, platforms, advertisers, or third parties, who may obtain information you provide as well as device, internet, and technical information, to provide personalized and other advertisements that may be of interest to you, including through email if you subscribe to our content. If you are signed in using a third-party account (e.g., Google or Facebook), that third party may collect your information as outlined in their separate privacy policy. We may disclose information to advertise to you, such as through personalized advertisements. Additionally, if you interact with VacationRenter through a social media platform (e.g., click "Like" on one of our posts on Facebook or Instagram), we may share information with the social media company that you have visited or interacted with us.

To Third Parties or the Public, if the information is public, such as a review posted about us online, or if it cannot reasonably identify or be linked to you, such as aggregate data used to evaluate the Service and users as a whole. We may disclose public information in marketing or advertising efforts.

To Related Parties if we are involved in an acquisition, merger, sale, or similar transaction, in which case we may transfer or assign your information.

To Others due to your request or consent and as authorized by law.

For Data Selling or Sharing for the purposes described and as outlined to you in this Privacy Policy. Specifically, certain transfers of data through cookies and similar technologies, as described below, may be considered selling or sharing under certain laws (which may or may not apply to us or to you under various legal thresholds). You may opt out of such practices by using the opt-out links on our Website (which will be displayed to certain users, if required by applicable legislation) or contacting us as outlined below.

Do we use cookies or automated technologies?

We, like many websites, may use cookies (files that are placed on your computer or electronic device when you visit a website), pixels, web beacons, and similar technologies to automatically collect certain device, internet, browser, and geolocation information when you use the Website.

Collected data may include mobile device identifier or MAC address, ISP or carrier information, date and time you access the Website, the pages you visit, and whether you click on certain content or advertisements. We may use this information to personalize parts of the Service, determine when content is accessed, and customize advertisements. These technologies may include necessary and preference cookies, such as to display the Website and comply with preferences set by you, as well as analytics and advertising cookies, such as to understand how users use the Service and to deliver ads.

For example, we may use Google cookies and tools to provide and improve our Service and for analytics and advertising. For more information, visit Google’s policies, https://policies.google.com/technologies/cookies?hl=en-US, or install the opt-out add-on athttps://tools.google.com/dlpage/gaoptout. We may also use Meta and other cookies for similar reasons. For more information, visit Meta’s policies, https://www.facebook.com/policies/cookies/.

VacationRenter may also use third-party cookies to improve the Website and your user experience and advertise offers of interest to you. In other words, your information may be shared with these third parties and vice versa, depending on your device and account settings. Online behavioral advertising ("OBA") and/or multi-site advertising is occurring on the Website, and third-party cookies may be used to provide a more targeted advertising experience both on and off the Website.

You may opt out of cookies or change your cookie settings in your internet browser or disable similar tracking technologies in your mobile phone or other device. Resources for these technologies and opting out include: https://www.allaboutcookies.org/, www.aboutads.info/choices and https://youradchoices.com/appchoices.

Note that the Website does not currently respond to DNT requests (DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked).

Do we collect information about children?

You must be at least 18 years old to use the Website. We do not knowingly collect personal information about children under the age of 13. If we obtain actual knowledge that we have collected personal information about children under the age of 13, we will delete that information.

How is your information protected and retained?

We process and transfer data to the United States. While we use reasonable security measures and tools that are designed to be a security safeguard, and we take data security seriously, no system or website can be 100% secure. You should not expect that information communicated using our Service or the internet generally will be secure. You are responsible for maintaining the security and confidentiality of your accounts and devices and should immediately notify us if you believe there has been a relevant security breach.

While we retain data related to your use of the Website, including certain information related to your booking if applicable, we do not store or process any payment information, which is processed by the respective Provider.

We will retain your information for the length of time necessary to fulfill the business and commercial purposes outlined in this Privacy Policy or as otherwise authorized by law, considering these factors: ongoing services or open requests; legal obligations for data retention; and other relevant considerations, including legal agreements and any pending inquiries.

What are your privacy rights?

Certain privacy laws grant users various privacy rights, such as to access and delete personal information we have collected, as outlined further below. If you have a specific privacy request regarding your information, please contact us with your name and email address (or other identifier used with the Service) using our contact information below. To protect user privacy and security, we may require that you, or your agent if applicable, verify the identity of the requestor. Please note that if your request is to a Provider, you should contact the Provider. For example, California, Colorado, Connecticut, Utah, Virginia, and other states have enacted privacy laws that may apply to users depending on where you reside. If applicable to you, you may:

Access your information and know the categories of information we have collected and the sources, our related business and commercial purposes, the categories of third parties to whom data is disclosed, and the information we have collected about you. Under California's "Shine the Light" law, California residents who provide personal information may request information regarding disclosure of personal information to third parties for their direct marketing purposes.

Delete your information, subject to certain legal limitations.

Amend your information if it is inaccurate.

Limit the processing of certain information or any automated decision making.

Opt Out of certain practices, such as any selling or sharing of information, or marketing communications. For more information, use the relevant opt-out links on the Website or follow the prompts in the related communications. If you opt out of advertisements, we may still send you non-promotional messages, such as related to your use of the Service or legal updates. If you wish to opt out of Provider communications, please contact the Provider.

Non-Discrimination for assertion of your privacy rights or filing a complaint.

Other Rights, depending on your place of residence. For example, if you reside in Europe, you have the right to request certain copies of your personal data, including in a structured, commonly used, and machine-readable format or to request transmission of the information to a service provider where feasible; to ask us to correct inaccurate or incomplete data about you; to delete your personal data, subject to certain limitations (and we may retain your data as necessary for legitimate business interests, such as security and legal reasons, to comply with legal obligations, if information is already public, and if data is aggregated); to withdraw consent for processing by logging into your account or contacting us; to limit how we use your data; to object to processing of data, such as for direct marketing purposes or for a purpose based on legitimate or public interests, by contacting us as outlined below; and to lodge complaints by contacting us or a supervisory authority, including the European Data Protection Authorities.

The following are our legal bases for the processing of your information, e.g., in providing and improving the Service, communicating with you, complying with our legal obligations, preventing fraud, advertising to you, promoting safety and security, and responding to requests: Where we have your consent for such processing, where necessary to perform a contract with you, where processing is necessary to protect your or another person's vital interests, where processing is necessary for our or a third party's legitimate interests, unless they are overridden by your interests or fundamental rights or freedoms, and where necessary for us to comply with a legal obligation.

What is our contact information?

You can contact us by using our Contact Form or by emailing us at [email protected]. Our address is 1172 S Dixie Hwy, #570, Coral Gables FL 33146. We may store information related to your requests or communications and disclose it if needed to process your request.

How do we modify our Privacy Policy?

The version of this Privacy Policy posted on the Website is the current version, and if any modifications are made, we will post the then-current version. By continuing to access or use our Service after any modifications are posted, you agree to be bound by the modifications. Any modified Privacy Policy will only apply as of the updated date of the Privacy Policy.

This Privacy Policy was updated September 26, 2024.