Close to everything

N/a

Location and proximity to all shops

Lack of parking

Close to downtown Pasadena

Way overpriced, small pool, no jacuzzis, standard rooms

Good location friendly staff

Breakfast very repetitive stayed 7 nights and breakfast same and very plain they should change the selection here and there Huge generator at the front of hotel made noise in the morning. Had to change rooms 3 times when arrived, tvs would not work properly needs tech update!

Fitness room

Personale alla colazione

Parking and location

Very limited snack food choice, no room service, 1 member of staff dealing with food preparation and bar so 25 minute wait for a drink, staff not trained in emergency procedures. We had a fire alarm situation at 2am and had to evacuate. A woman in a wheelchair unable to access 5th floor stairs so was left. Fire Brigade arrived after one of the guests suggested the receptionist phoned them! Guests not evacuated outside but allowed to sit in lobby. No information from single receptionist who had no idea about emergency procedures. No electricity in hotel when evacuating except emergency lighting. Eventually fire Brigade arrived. Someone asked the receptionist if we could return to their room, they were told - yes. No announcement. No updated information at all or regret/apology for the situation. Guests went receptionist individually to ask to return to rooms. When we returned to our room there was no electricity so no lighting. In the morning still no electricity so impossible to use internal bathroom for a shower or have a hot drink. There was only cold breakfast - fruit, bread and cereal but nothing hot including drinks. No staff to be seen. On checking out we expressed our concern at the way the situation was handled. No communication of events from staff at all. Fortunately the situation wasn't life threatening but not the sort of shoddy management expected from a hotel of this standing or cost. Very, very disappointed!

Friendly staff in a great location. Very walkable to shopping and restaurants. The room was stark but comfortable. Sparkling clean!

The hotel bar was closed . Well, open but no service. So many people sitting around waiting for service and wondering what was going on. When asked they vaguely mentioned Covid issues? It would have been lovely to be able to get a snack and a cocktail in the later evenings but sadly was not available.

Beautiful place, and excellent location!

I hated a little bit the parking and they do not offer valet. Also they don't have any type of restaurants so no room service.