The location is breathtaking, on a high cliff overlooking the Gulf of Naples with view of the island of Capri, other islands nearby, the Sorrento peninsula, and the coast of Naples. The grounds and facilities are very well maintained and the entire staff is very helpful and will meet all of your needs

The walls are surprisingly thin as it was easy to hear neighbors. The tub in the room we had drained very slowly and some other minor room features seemed to be marginal in operation, but the views, staff, and facility more than made up for the minor issues.

The location of the hotel and the view from the the cliff side is amazing. The front desk staff and the concierge were helpful and friendly. The hotel did arrange for the transportation from the port to the hotel at reasonable cost. The breakfast was also nice with good selection.

The sound proofing of the rooms can be improved.

The view was spectacular and the grounds were gorgeous! Food was fantastic both breakfast and dinner

The shower leaked into the bathroom floor, carpeting in hall was worn

customer service is just 10 out of 10

Ambiance. View. Location. Staff.

A little run down. A facelift would be adviceble

Great staff!

All good!

very nice location, the rooms needed renovation

in the room no tea& coffee maker,old furniture

Wonderful views from the hotel. The hotel has beautiful decor and it furnished to a high standard with art throughout. The swimming pool is great and the staff around the pool and those who cleaned the room and who delivered room service were amazing. The were very helpful in allowing early check-in and late check out.

The concierge was too slow in making reservations ahead of time and in responding to emails which caused unnecessary stress. On arrival we were not offered any refreshments and we sat in the sun to go through a never ending explanation and tour of the hotel but not our itinerary. When someone says that they are thirsty, common sense would suggest that the member of staff offers water rather than carrying on with the tour. The lunch and breakfast service was just rude. One our first day, we arrived for lunch shortly before 2pm. The hotel guide in the room said that lunch was served until 2.30pm. We were told that they were closing, we given menus before we entered and the moment we sat down, we had to order immediately without even having a second to read it. It felt like a fast food restaurant and so did the food that arrived. The pasta was watery and overcooked--we never returned to the restaurant. Similarly, breakfast was disappointing. They clear everything in military style at 10.30am. 10.30am! This is not a normal time for a luxury hotel on vacation. Even most business hotels wait until 11am and do not clear it all away for guests that arrive 15 minutes before closing. Again the attitude was unpleasant and we constantly had to chase for coffee, cutlery, water, etc. It was a great disappointment. The bed had a metal frame at the bottom so anyone over 5ft6 will touch the metal when sleeping. As I am taller I had to sleep in the foetus position! Beware of booking a boat tour because you have to arrange your own taxi back from the port as the hotel does not offer any of their cars to collect you. We waited 45 minutes to find a taxi and only discovered where to wait by asking the police even though I called the hotel to ask for help. Instead of helping they started arguing with me. This is basic service and it is not good enough to leave guests stranded when a large ferry arrives with hundreds of people.

We have visited the property several times in the past and it is actually the reason we visit Capri. It is obvious that the owners themselves work very hard to provide a personalized experience for the guests and each year you can see a number of improvements. Definitely the best food on the island and one of the best views in the world.

Overall staff is doing a good job in offering a personalized service. Some do not have proper training but it is obvious they are trying very hard. We would like to see more smiles from the junior staff. Also bigger TVs in the rooms and card keys to open the doors. Masseuse did not have much experience.

this hotel is indescribable , super service and amazing facilities. will never forget these three days and for sure I’m coming back again.

The understated luxury in a unique environment

Payment methods are a little stringent

everything - location, building, room, facilities, restaurant and wonderful staff

Nothing

Amazing property at an amazing location high on the cliff. Staff were excellent - great service. We stayed for three nights in a junior suite on the cliff side. Spectacular views.

This family run 5-star hotel was an incredible place to stay. They have put their heart and soul into the hotel and want you to enjoy it as it you were part of their family. We felt welcomed and very relaxed from when we walked in. The food was amazing, we had travelled around similar calibre of hotel for the week before but by far the best food we ate were at our three days at Caesar Augustus. This will now be a hotel that we have to experience annually.

Incredible property! The service was exceptional, the food was among the best of our trip.

Excellent. Highly recommend

Amazing location and fabulous panorama view from the bar & swimming pool! The hotel's staff are very kind and helpful. Every single spot in the room is clean. In the lobby you can find cold lemonade to drink, all the fruit and veg are fresh from the backyard garden in the hotel

The restroom are small