Hotel Puerta America

4.3 / 5.0

Excellent(9,502 Ratings)

Hotel in Madrid

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this hotel

The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Madrid

Nearby attractions

El Retiro Park

3.1 mi

Museo Nacional del Prado

3.5 mi

Wanda Metropolitano Stadium

6 mi

El Retiro Lake

2.8 mi

Available Rooms

Deluxe Room

1 Double or 2 Single • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Junior Suite with Executive Lounge Access

1 Queen • 484 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Space Club by Zaha Hadid

1 Double • 269 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Suite with Executive Lounge Access

1 Double • 645 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

$$$$

Hotel Puerta America

$$$$

4.3 / 5.0

Excellent(9,502 Ratings)

Hotel in Madrid

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this hotel

The Hotel Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Madrid

Nearby attractions

El Retiro Park

3.1 mi

Museo Nacional del Prado

3.5 mi

Wanda Metropolitano Stadium

6 mi

El Retiro Lake

2.8 mi

Available Rooms

Deluxe Room

1 Double or 2 Single • 269 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Junior Suite with Executive Lounge Access

1 Queen • 484 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Space Club by Zaha Hadid

1 Double • 269 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Executive Suite with Executive Lounge Access

1 Double • 645 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.3 / 5.0

Excellent(9,502 Ratings)

100% verified reviews

2.5 / 5.0

Oct 2024

De trámite

La ubicación

Calidad/precio

5.0 / 5.0

Oct 2024

Met my expectations

The suite was huge, I liked the city view, also liked the unique sliding walls.

4.5 / 5.0

Oct 2024

Hotel unico nel suo genere e di grande interesse

Struttura unica, opera architettonica ed esempio di grande creatività e ricerca, mai visto nulla del genere

Il grande progetto architettura d’interni tra scuole a confronto, complimenti

3.0 / 5.0

Sep 2024

Mehr Schein als Sein!

Eigentlich die Fotos der aussergewöhnlichen Zimmer!

Frage mich manchmal wie man Sterne kaufen kann!!

3.0 / 5.0

Sep 2024

Guau pero lejos de un 5 estrellas

Innovación

El proyector de la habitación no funcionaba correctamente y al final lo mejor de la habitación no le pude dar uso correcto

5.0 / 5.0

Sep 2024

Volveremos sin duda

El trato del personal, la habitación impresionante, unas bonitas vistas de la ciudad

Me gustó todo

4.5 / 5.0

Sep 2024

Amazing - would definitely come back!

The hotel was in a good location, 2 minutes walk from the metro and the hotel itself was an amazing unique design. Each floor had its own design and it was a great experience. The beds were incredibly comfortable and the features in the rooms were also great! I must say Sergio, the night receptionist was amazing - from every interaction he was so helpful and friendly! The whole staff at the hotel were lovely and the breakfast was great too!

There was nothing in particular we didn’t like. I would say it was just a shame due to closure we couldn’t experience the rooftop bar but other than that I think the overall hotel was lovely.

4.5 / 5.0

Sep 2024

sorprendente

El hotel es una preciosidad y el personal súper amable; el desayuno muy bueno salvo por el café de máquina que no estaba muy bien, aunque el surtido y la calidad era muy bueno

Nada...me pareció todo muy bien salvo el precio algo caro, pero es un 5 estrellas

3.0 / 5.0

Jul 2024

Le quitaria un par de estrellas

El servicio es muy atento y te ofrecen todas las facilidades

Las instalaciones ya se ven mal, las luces de nuestra habitación no iban bien, la cascada de la piscina estuvo apagada todo el dia ademas de la piscina ser extremadamente pequeña, demasiada zona chill out

5.0 / 5.0

Jul 2024

Muy comoda y super original!

Tiene un encanto especial. Muy original. La verdad que la atención por Sergio en recepcion fue super buena. Hice un viaje de ocio con mi hermana y nos encanto el sitio, los diseños y sobretodo todo Muy limpio y cómodo.

Igual tan solo propondria cambiar el secador que es uno pequeño de viaje en comparación a todo el encanto que tiene el resto de cosas.

4.5 / 5.0

Jul 2024

Buena estancia.

Habitación

El baño poco practico, la forma de la bañera, la ubicación de la alcachofa, poco practico.

3.5 / 5.0

Jul 2024

Normalidad.No responde a un 5 estrellas

Buen desayuno.

Precio-servicio. Falta de detalles

4.0 / 5.0

Jul 2024

Zaha en directo, un mar de calma blanca

Experiencia arquitectónica en 1a persona, con habitación de diseño de Zaha Hadid y ambiente único. Muy buena experiencia al recorrer todo el hotel y ver las distintas interpretaciones de espacio que han realizado los otros diseñadores/arquitectos. El baño de la habitación, simplemente de lo mejor!! Buen tamaño y comodidad de cama

El armario, integrado en la habitación, se queda pequeño para dejar ropa y maletas. Si acaban por la habitación rompen la magia del espacio. A estudiar...

1.5 / 5.0

May 2024

Pas agréable

Des chambres qui manquent d’entretien avec des équipements cassés.

0.5 / 5.0

May 2024

Terrible service, nowhere near 5 stars

Not 5 star service Reception waking me up in the morning by calling by room about room service I did not ask for I arrived back to hotel late at night and asked reception could I get water, they said No that I need to ring room service, I rang room service and they said ask reception for water, I just wanted water before bed and in a 5 star hotel I should not be told no. I pointed this out to reception when checking out and they could not have cared less. And still charged full price for 2 drinks which I think any other 5 star hotel would have let go given my experience with them waking me up ringing the room phone early.

5.0 / 5.0

May 2024

Veldig morsomt hotell, god kvalitet i alle ledd

Kule rom

4.0 / 5.0

May 2024

Excellent short break, 40 min walk to Bernabeu

Lovely looking hotel easy for airport and City Centre. €20 taxi at most. Breakfast good

N/a

2.5 / 5.0

Mar 2024

Bold design but bad confort overall!

Good position, the Observatory restaurant , the general design, the parking.

The staff, many of them, not english speaks( even the staff from room service) , poor breakfast for this kind of hotel; some design details on the 4 floor were unfunctional and unfriendly touch or shape, the fully glass bathroom without acustic insulation and intimacy, without a normal mirror in proximity of the sink, no toilet brush!!! . No paper tissues, no slippers or bathrobes, the minibar was empty, no armchair , only one metal chair…cold ambiance and pretty old, used metails/materials, poor cosmetics. Because of the windy weather and the traffic from the street in front the room was noisy.

5.0 / 5.0

Dec 2023

Viaje por la arquitectura actual.

Todo. Era muy bonito el hotel y curioso.

Nada. No hubo nada que no me gustase.

4.5 / 5.0

Oct 2023

MUY CÓMODA ESTANCIA. VOLVERÉ.

El desayuno está muy bien, pero valoraría positivamente la elaboración al momento de tortillas al gusto y huevos fritos.

El funcionamiento del Parking Debería estar incluido en la reserva.

4.5 / 5.0

Jun 2023

Superb

The room was very spacious and bathroom was nice. Also, great view of the city.

The refrigerator didn't work. There was a lamp which presented problem, but staff repaired it quickly.

5.0 / 5.0

Jun 2023

Amazing stay with great rooms and views.

The room was amazing we didn’t want to leave it. Every floor is unique and exciting to see. The rooftop bar is fun and the views are spectacular. The staff were super accomodation and very nice.

The location is a little bit far from the city Center but I pretty easy to get to via bus

4.5 / 5.0

Jun 2023

designed room, and good for couple, but isolated.

It was an eccentrically designed, novel room and hallway that I had never stayed in before.

The design was quirky and the ceiling was not flat, so I sometimes hit my head in the room. I asked the receptionist about the bus stop, but to my dismay he said he did not know. The pool and pool side is closed and there is no outdoor space to relax outside of the room. Access is inconvenient and requires the use of a cab, rental car, or passenger car.

4.0 / 5.0

May 2023

stylish hotel, but could be more practical

nice bathtub friendly staff good lunch package on the day we left because of an early flight great breakfast stylish design

ventilation noise was not 100% to be turned off but acceptable pool was closed - many pictures of the pool on booking.com but what does it help if the pool is closed in mid May?? no water boiler or coffee machine in the room

4.5 / 5.0

May 2023

Since it was built I wanted to have a stay and it didn't disappoint

Spectacular designed rooms Very attentive staff Very clean Very nice ground floor bar/terrace

For a 5 star hotel there is no pedestrian entrance/exit from the car ramp, it is a bit weird you have to walk along the cars coming/going There was also a misscomunication in between different teams (morning/ afternoon) which led to a couple of misunderstandings

4.5 / 5.0

May 2023

Fashion and design space shuttle in Chamartín

Great service, fantastic design, restaurant and rooftop bar, room service and amenities are top-notch! It's our 3rd time there and every time we try to discover a new floor. 6th and 8th floor are our favs so far!

Shower could be a bit more spatious (6th floor. A bit more storage capacity. However, for a short stay it's perfect!

4.0 / 5.0

Apr 2023

Very good

Interior design of the rooms and public corridor is nice. Each floor was designed by different designers.

Breakfast is expensive and quality doesn't match with the price. Only one control on the lighting control. It is a bit far from the main tourist spots.

3.0 / 5.0

Apr 2023

Pleasant

The aritecture was very interesting and the rooms quite comfortable, the bed extremly (!!!!) comfortable, the view is also amazing

The TV and some lights were broken, although the TV was quickly fixed it broke down soon again. The gym was very small and not very well equiped.

4.5 / 5.0

Mar 2023

good location, great staff super breakfast

good location, great staff, super breakfast

nothing

5.0 / 5.0

Mar 2023

Futuristic hotels!

Amazing room! Spaceship by Zaha Hadid exceeded my expectations! The girls at the reception are super nice, professional and prompt. Love it!

All was great!

5.0 / 5.0

Feb 2023

Exceptional

room

nothing

4.0 / 5.0

Feb 2023

Very good

large rooms with large bathrooms. I was at the 11th floor and it was quite despite the big streets nearby. you can switch off AC, which is good

no possibility for making tea and coffee in the room, adding a kettle would be a massive improvment to confort increase sustainability by reducing plastic usage

FAQs

How much does this hotel cost compared to others in Madrid?

The average price for a rental in Madrid is $122 per night. This rental is $37 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Puerta America. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Puerta America. Enjoy the water!

Is Hotel Puerta America pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Puerta America?

We found 11 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Hotel Puerta America

Hotel in Madrid

Reasons to book

About this hotel

Amenities

Map of Madrid

Nearby attractions

Available Rooms

Deluxe Room

Junior Suite with Executive Lounge Access

Space Club by Zaha Hadid

Executive Suite with Executive Lounge Access

Hotel Puerta America

Hotel in Madrid

Reasons to book

About this hotel

Amenities

Map of Madrid

Nearby attractions

Available Rooms

Deluxe Room

Junior Suite with Executive Lounge Access

Space Club by Zaha Hadid

Executive Suite with Executive Lounge Access

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Madrid?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Puerta America pet friendly?

What amenities are available at Hotel Puerta America?

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