West Downs - The Heritage Resort
Resort in Ooty
4-Star Resort
Reasons to book
Includes essentialsGarden, Kitchen or Kitchenette, Internet / Wifi and more
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About this resort
Located in Ooty, 2.9 km from Ooty Lake, West Downs - The Heritage Resort provides accommodation with a garden, free private parking, a terrace and a restaurant. This 4-star resort offers a bar.
Amenities
Kitchen or Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Garden
Family friendly
Map of Ooty
Available Rooms
Victorian Suite
1 King • 850 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Derby Room
1 Queen • 355 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
York Room
1 King • 301 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
$$$$
Reviews
100% verified reviews
4.0
The location & heritage look superb one!
The Garden is well maintained
Restaurant serves awesome food.
The staff is attentive & must mention the names of Mr. Arun Kumar (AK) & Mr Bede (Restaurant Manager) deserves much appreciation
The bath/ toilet should have been much cleaner
4.0
Very good Victoria style resort and quite close to Ooty Commercial street and other tourist attractions.
Good breakfast with sufficient variety.
Good staff and a excellent front desk manager Mr. Sakthi
Comfortable beds.
In all a great stay of 3 days.
The room furniture should be upgraded or at least maintained.
Room heaters should be provided on request.
Bath towels should be soft.
4.5
everything
does not have too many facilities compared to the price
2.5
resort gives a very vintage and British era look.
property is not well maintained. facilities what they have provided are either not available or extra chargeable. Hot water isn’t available all the time, also not enough hot for two persons. rece
3.5
Location of the property and the staff is very good. Food was prepared fresh and given every time in dinner . Chef provided a special dish complimentary on the last day .
Cleanliness of the washroom needs to be improved .
3.5
Since it's heritage property, so rooms were nice
Not much things other than good rooms.
No good views available.
2.5
The items were limited and they were no proper service
The garden and it’s maintenance
2.0
location was good
The staff service was not upto mark
4.5
the location and grandeur rooms
Staff is new
2.0
Location
There was not hot water 24 hours. Being in a hill places, there should be a provision for hot water 24 hours
Also, the choice of restaurant is limited.
5.0
The ambiance
Not much
1.5
The property is located about 2 kms from main market.
The property lacks basic amenities like hot water. The quilt linen was soiled. There was shortage of towels, foot mattress. There was no breakfast left on one day, including bread and butter. Breakfast is very basic and repetitive. There were no fruits except watermelon. The property is rated as 4 star but it lacks basic amenities present in 3 star properties. For even basic things one needs to call the reception and the response is very slow. The only saving grace is attitude of staff who are trying their best to make up for the shortages with their behaviour.
2.5
The people were friendly
Was not worth the money, same breakfast everyday, room did not have basic facilities
4.0
Nice property and great for a beautiful stay.
Room service could have been better.
3.0
Location, ambience was good
Room service was not so good.
I requested for room in 1st floor but they kept is for some special guest who booked after us.
Not worth for money in same money you will get 5 rated hotel.
Food was very expensive and not so good.
I was not checkout but still some person came for cleaness and open my room door without my permission that I really don't like atleast he should rang the bell.
If you are booking here in same price you will get better option. The hotel was average don't pay that much.
3.0
The hotel was not prepped to accept guests and they should have communicated. They were short staffed.
2.5
Room was big
Hot water was only available from 7 AM to 10 AM, intercom was not working so for room service we had to walk up to the reception everytime , staff were very casual and not very professional. Food was pathetic, no Buffett breakfast on most of the days, poor lunch and dinner options. Had to go out for dinner always.
FAQs
How much does this resort cost compared to others in Ooty?
The average price for a rental in Ooty is $56 per night. This rental is $20 less expensive than the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at West Downs - The Heritage Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
We didn’t find pool listed as an amenity for this resort. It may be worth double checking if a pool is important for your stay.
Is West Downs - The Heritage Resort pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at West Downs - The Heritage Resort?
We found 11 amenities for this rental. This includes kitchen or kitchenette, internet / wifi, fireplace, smoking allowed, and parking.
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