Superior room was beautiful the room the views the decor I loved it

The water wouldn’t come out of the dispenser and the receptionist didn’t offer me an alternative

Breakfast

Situated outside town , quiet comfortable with friendly staff

Nothing it was totally what I expected

Lovely property

Nothing

Absolutely beautiful building. Lots of character, if needful of a little sprucing up here and there. Plenty of parking. We were in the Paddington room on the second floor of the main house. Good WiFi, plenty of hot water, and a little peeling paintwork. Relatively small room but with Nespresso, kettle, iron and ironing board, hairdryer. Staff can't do enough for you and are absolutely lovely.

Shower was a little dated and in January, the room was a bit too warm for us. You can't adjust the radiator temperature. Not much in the way of restaurants in walking distance unless you eat at the hotel.

The hotel was tired, cold and unwelcoming. I had always wanted to stay here as in part the hotel features in one of my favourite films ‘The Devil Rides Out’ staring Christopher Lee. I had also booked as online as the hotel looked comfortable and as a Laura Ashley decorated hotel, I thought it would be nice attired. I had also booked the hotel as it wasn’t far from Harry Potter World, which we had visited that afternoon and which was a fanatic experience as it was our daughter’s 7th birthday. When I booked, I’d asked for a twin and double and was assured that both rooms would either be next to each other to close by. However, upon arrival we found that the twin was at the furthest end of the hotel which made life difficult (ask the hotel is vast). We couldn’t change this as the hotel was almost full. Both rooms were cold and on the way to the twin room the corridors in the hotel were freezing as we booked in November. We had dinner in the hotel which was ok, but it was expensive for what it was and the menu was extremely sparse of variety. Very little for vegetarians. The red wine was cold, when served. We both had an extremely uncomfortable night as my wife stay with our daughter in the twin room and I stayed in the double. My room was cold and the bed poor, so much so that I tried to sleep on the floor which proved impossible. My wife had a better night so drove us home the next morning. The breakfast was reasonable, but the eggs were underdone and mushrooms burnt. It was not a good experience at the hotel at all and extremely disappointing. Would I stay there again - defiantly not!

The hotel, beedrooms, food and ambaince.

Reception team great

Comfy

We chose the hotel because of its location, conveniently close to a party elsewhere.

1. Grubby fire doors 2. Torn bedroom curtain 3. Basin's slow drainage (ie partially blocked) 4. Waiter walked away as we were ordering coffee - no obvious reason