Serena Beach Resort & Spa

Property building, Meeting/conference room

Restaurant/places to eat, Area and facilities

8.2

Outstanding(230 Reviews)

Hotel in Mombasa

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this hotel

Situated directly on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views over the Indian Ocean. Guests can dine beside the outdoor pool in the extensive tropical gardens.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Mombasa

Nearby attractions

PrideInn Paradise Beach Resort & Spa

Available Rooms

1 King • 581 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Single • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King or 2 Single • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Single • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Serena Beach Resort & Spa

$$$$

8.2

Outstanding(230 Reviews)

Hotel in Mombasa

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this hotel

Situated directly on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views over the Indian Ocean. Guests can dine beside the outdoor pool in the extensive tropical gardens.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Mombasa

Nearby attractions

PrideInn Paradise Beach Resort & Spa

Available Rooms

1 King • 581 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Single • 312 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King or 2 Single • 387 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Single • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

8.2

Outstanding(230 Reviews)

100% verified reviews

10.0

Aug 2024

Old school class and service in spectacular surroundings.

It’s hard to find fault with this hotel. The staff could not be more friendly, efficient and attentive to your every need. The food was excellent with great variety and you really feel that you are valued and not just another guest. The staff really make you feel at home and very welcome. There is one main restaurant which serves a different buffet nightly which is excellent and one other restaurant on the beach so for those who like a large resort this might be on the small side. The rooms are spotlessly clean the only thing that could be improved upon are the bathrooms which need updating but were very clean with fresh towels daily. The beach is beautiful and the deck chair service is excellent, we found our towels on the chairs each morning ready for our arrival. Lunch is served on the lawn by the beach and the deck chair drink’s service is excellent. There is a newly installed Padel court which is fairly priced and easy to hire too. Everything about this hotel is charming from the immaculate grounds to the relaxed vibe. For anyone wanting a party hotel this is not for you as it is a quiet family style hotel but there is nightly entertainment from live music to acrobatic shows. We wouldn’t hesitate to book another fantastic stay at this lovely hotel.

Everything was excellent, the guest room bathrooms could do with an update but apart from that it’s faultless.

9.0

Aug 2024

Detente dans un paysage de reve

Location abord de l'ocean, calme, tranquilité paysage incroyable . Le personnel competent et souriant.... Qualité de l'alimentation Mis en disoposition d'un chambre apres le check out afin de prend un douche pour le vol de nuit

Parfois l'oublier le matin quand on commande le cafe mais toujours recu avec un sourire.... Douche dans la bain pourrais etre refraichir....

8.0

Jul 2024

Nice resort but needs some improvement

The sea food restaurant is exceptional. The spa is superb and the 2 massage therapists I encountered were very talented. Enjoyed swimming in the ocean. The grounds are lovely and well maintained. The staff is very friendly and helpful.

The buffet style restaurant was OK. Few gluten free options. Always ran out of food so you had to stand around and wait for more food to arrive. I complained and spoke to the sous chef. She was courteous but I did not see much improvement. The hotel had a huge number of men lodging there from the HMS Lancaster. They were well behaved but dominated certain areas, like the pool. It was tough to go on a beach walk due to the hawkers. They were very persistent and this really was a huge negative for us. We complained to security but I got the impression there was not much they could do. The hawkers are not allowed to enter the resort so you are really on your own when you go for a beach walk or want to go swimming in the ocean.

8.0

Jun 2024

Great resort

The staff were so friendly and helpful. The location and views were nice. Food was very good. Tiger the cat and grey parrots are lovely 😍.

No thing.

3.0

Aug 2023

Rundown dump stay away

Noting

Built in 1975, tired and a shame to the Serena group to have such a rundown shabby hotel. Far from the city, no room cards have to use a big old key with a huge wooden tag. Everything in the room old, room door lock was hard to ope, fridge was rattling and was loo sided. Toilet fittings were stained, from the shower heads to the fittings, mosquito net had holes, hard pillows, hard bed, no room water bottles, tv was grainy and had 6 channels, AC horrible and rattling, basically a dump. Wanted to use the business lounge and when directed it was shared with the medical room. The computers were so old and don’t load, gave up. Food was okay but watching the crows in the restaurant pecking at the food put me off. Went near the pool for food and some buns were placed on the table. A massive money jumped over my shoulder and took the food which was scary due to rabies.

8.0

Aug 2023

Very good

Waiting always long for a long time in the breakfast and restaurant for coffee and butter. Buffet is good but anything you order takes really long time before you get it.

10.0

Jul 2023

Quality

Amenities and pool

Luck if variety especially seafood in the buffet

8.0

Jul 2023

Great value for money

Superb location. We were surprisingly upgraded to a presidential suite, which was an amazing gesture by the hotel. Couldn't be happier ☺️

Nothing

9.0

Jul 2023

Beautiful hotel, friendly staff, and excellent breakfast!

Really enjoyed our stay! The staff are so friendly, and really go out of their way to ensure that you are well looked after at all times. We did the breakfast included option and the breakfast everyday was so amazing; one of the best breakfast buffets I have enjoyed in a while! The hotel itself is beautiful, and super clean.

9.0

Jul 2023

Tea and Sympathy

The incredibly attentive staff, the space and cleanliness of the rooms, the food in the grill restaurant, the ping-pong and snooker tables, the tea at four o’clock

The weather but that’s not the Hotel’s fault

8.0

May 2023

Very good

The rooms were comfortable, food was delicious and staff were exceptional

The amenities are a bit dated, no smart TV and no USB ports in the rooms

8.0

May 2023

Peacefull stay, clean room, wonderful staff

Friendliness of staff Waiter who remembered the next morning that I had asked for toast the day before and offer it again Quiet, spacious pool / garden area as not packed with guests

Choice of food: as we did not eat outside the hotel we struggled to enjoy the meals 3x daily. Tried the seafood restaurant but we were the only guests and the food was okay but not more than that so we did not return. The other dinner option was a buffet for 3500 KES which I think is expensive for the selection offered, or room service. Until 15h there was also an a la carts menu which offered sufficient choice for lunch. Big number of crows made you keep an eye on your food at all times. They would watch you the moment your lunch or coffee (with cookie) arrived. Sometimes also monkeys. Waiters tried to chase them but they were back less than a minute later. Drinks took a long time: cappuccino at the pool would take 20-25 minutes although only a handful guests around and also wine seemed to be stored very far away from any location ordered. Although we enjoyed that the hotel was not packed, it seemed deserted at times. We were told rooms were occupied by conference guests. Beach is only a small strip without beach loungers. The moment you leave hotel grounds and access the sand local salesmen will come very close. It’s not possible to enjoy a walk on the beach as they will follow. Balcony door needs to be kept closed as monkeys are around. No problem but sliding door was difficult to handle (would not slide).

10.0

May 2023

It was both comfortable and enjoyable.

For me, it fully met my expectations although these might just be average.

I am still struggling to find something.

10.0

Feb 2023

Absolutely brilliant

staff

nil

10.0

Feb 2023

Good!

There were wonderful activities each evening which kept us entertained.

The WiFi is so poor in the rooms. The waiters and waitresses at the dining area pay more attention to you if you are white. If you are black, expect mediocre service.

9.0

Jan 2023

Andualem in Serina

The location, the food and the facility

Delay in some foods.

9.0

Jan 2023

Good place

The location was really nice along with the staff. The staff was gracious enough to allow a complimentary extension to the room when our flight got delayed. The ground, along with the wild monkeys was something that my daughter enjoyed.

There was only one pool which was mostly full when half the resort was unoccupied. It was not bad right now, but that might be an issue during the peak season.

8.0

Jan 2023

Excellent stay. Will be back!

Excellent food and food options as always

The waiter service. food took long to serve

9.0

Jan 2023

Fantastic relaxing time with no pressure

The location was superb wonderful gardens without being overcrowded over looking the sea, The staff were always attentive and looked after all of our needs as individuals not just another person. Breakfast was a casual affair no rush with a wonderful spread. A fantastic place to unwind and relax without the hustle and bustle of a big hotel

10.0

Dec 2022

Epic

Staff, location, vibe & food

Needs some basic upgrading to taps, toilet & have simple things in room like iron boarding etc

2.0

Nov 2022

Very poor

Breakfast was decent

Poor service. Waited 1.5 hours to get my room ready. Folks were unbothered until I had checked in. I was told dinner was complimentary, I was charged for it the next day, basic dishonesty. The check in and check out process along with charges was simply disappointing.

9.0

Nov 2022

perfect friendly luxury

beautiful with friendly staff , outstanding food and great facilities.

not easy to get to do things outside the resort - an hour in a cab to Mombasa.

10.0

Oct 2022

Exceptional

I really liked the animation team. I especially want to praise Zawadi. She showed me where the hammer hangs…also the front officer Wilson was very professional and the Chef is extraordinarily good

everything awesome

FAQs

How much does this hotel cost compared to others in Mombasa?

The average price for a rental in Mombasa is $104 per night. This rental is $46 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Serena Beach Resort & Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Serena Beach Resort & Spa. Enjoy the water!

Is Serena Beach Resort & Spa pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Serena Beach Resort & Spa?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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7.6

Outstanding(675 Reviews)

Hotel English Point Marina & Spa

Hotel

in Mombasa

4-star

1 queen bed

Garden · Pool · Kitchen or Kitchenette

Looking for a memorable stay in Mombasa? Our Hotel might just be what you're looking for. Enjoy amenities including Air conditioner, Internet / Wifi and Laundry, and more during your stay.

$$$$

Serena Beach Resort & Spa

Hotel in Mombasa

Reasons to book

About this hotel

Amenities

Map of Mombasa

Nearby attractions

Available Rooms

Serena Beach Resort & Spa

Hotel in Mombasa

Reasons to book

About this hotel

Amenities

Map of Mombasa

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Mombasa?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Serena Beach Resort & Spa pet friendly?

What amenities are available at Serena Beach Resort & Spa?

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