This was our third time staying here so we are obviously satisfied with the accommodation and staff.

We had dinner on one night which wasn’t very good chicken was undercooked and several items were unavailable for the sweet as we had booked a later time and there were items which weren’t replaced. However in mitigation there were only 2 staff serving tables and I think they were run off their feet as the restaurant was exceptionally busy that night.

The location The village was beautiful.

Room very sparce and clinical, not comfortable. Layer of dust on everything including kitchen utensils Hotel very dirty, hadn't been hoovered in months it looks like!.. The spa thermal baths were ridiculous. We spent £800 on 2 afternoons there and the treatments we had were terrible. I'll give an example... 72€ for a clay wrap....they covered my stomach and FRONT of my legs for 15 mins....the worst treatments I've ever had in a spa. AND the receptionist was so rude, we were definitely treated differently by her to how she treated others at the spa, the second day we went in she even blanked us, we were the only ones that didn't get the welcome package also. We tried to enjoy the experience and tried to be friendly to the receptionist, but overall we felt completely ripped off. The spa had a vibe of a commercial business getting you in and out as quick as possible and treatments done as quick as they can. We have done thermal spas on the continent before and have felt the benefit after, the only thing we felt this time was a hole in the wallet. Such a shame because the setting is absolutely beautiful.

Water space

Beds

Very good spa facilities and help with our recovery time. Very glad this year when the sun came out which made a significant difference.

Room was ok yet a little on the small size for two people. View

Very clean and comfortable. Location is great for day trip and also surroundings are cute. Price/value extra-reasonable!

Swimming pool water temperature a bit cold...

The pool was great fun for the kids.

Good location, the village is pretty, great for walking

The water in swimming pool was cold and corridor in the spa area freezing

Our family had a very cozy time. We felt warmly welcome from the start and greatly enjoyed the facilities and the area.

Front desk staff very nice Indoor pool area for kids

No lights out at night Breakfast organisation needs an improvement!

large room

Restaurant only open for two hours (2x1 hour sittings) and bar non existent

the location was excellent, facilities were perfect for us and the property was very clean

Location was good. Room was quite large with basic cooking facilities. Outdoor space was nice.

Room furnishing was very tired and in need of updating. Corridor leading to the room had signs of damp. There was a strong smell of cigarette smoke from a service area off the corridor. probably used by staff as a smoking area. The evening meal was not up to 4-star standard, especially in France. Exterior lighting outside the main entrance was non-existent. I don't expect to have to use a torch to find the way to reception. Better information needed for non-french speakers. Internet did not work at weekend when hotel was busy.

Unable to get anything to eat as restaurant was full as it was to small for the size of the resort and no bar to get a drink. Told to get alcohol and food from the town and we could eat it in the lounge area.

spacy room

no WiFi despite promise

Pool was absolutely lovely. Room size and balcony were really good.

On the forest side of the hotel it’s very noisy from early hours of the morning till late at night. Use of kitchen is a bonus if you want to save money but you need to clean it very well to not get charged €35 fine. There is no cleaning products so you need to purchase them yourself. Bathroom lacks a shower mat so you end up using your towels to clean the water (it’s a wet room). Also staff is not cleaning your room throughout your stay but not having a dustpan and brush makes it difficult to clean. You need to empty the bins so be aware to have a walk to the car park to sere gate your rubbish. Extra towels you need to request in the reception. Also keep in mind you will pay additional tax on top of your booking and safety deposit but only from a credit card.

Nice spacious apartment with well appointed kitchen. Excellent pool. Relaxed family friendly place. Great location for Bagnoles de l’Orne which is a lovely town.

Restaurant and bar area are not appealing. They could make this nicer and use the large terraces

lovely setting

not much to do in the evening

The room was a small apartment- ground floor with access to garden/grass. Good equipment and fine beds. Car parking next to the building, safe environment. Lovely green surroundings with the village at 15mins walking distance.

The hotel lacks “atmosphere” - in essence it is a large chateau-like new building which needs to develop character.

pool, room, balcony

no aircon, relatively hard beds

The lady at reception. In fact all the staff we encountered were really helpful. The swimming pool was amazing. We were with 2 kids ages 7 and 4 and the kids pool was separate to the main pool so we didn’t feel that we were ruining anyones spa experience

The food in the restaurant was very tasty, but there wasn’t a huge selection, especially for the children where it was just nuggets and hash browns, and the restaurant was very hot it could have done with some fans maybe?

Very friendly and service oriented staff; spacious rooms; nice atmosphere; breakfast with option to sit outside(beware of wasps, though)

Internet access is problematic/bad.

We love the indoor pool, always have a lovely time here.

Very little. Beds a little hard and no air conditioning.

Lovely hotel to stay with family. Great swimming pool and area! Clean and comfortable room!

More vegy for breakfast 🤣

Loved the facilities and value for money, definitely coming back

That it wasn't, in my opinion, clearly stated that the hotel was in a separate area than the spa etc. But that was probably my fault for not paying attention.

Steam bash disappointingly out of order