Fairmont The Norfolk

Premium bedding, pillowtop beds, minibar, in-room safe

2 restaurants, breakfast, lunch, dinner served; international cuisine

Rainfall showerhead, designer toiletries, hair dryer, bathrobes

9.6

Outstanding(4 Reviews)

Hotel in Nairobi

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this hotel

Luxury Nairobi hotel in Nairobi Central with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Housekeeping is available on request.
Fairmont The Norfolk offers 170 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Nairobi

Nearby attractions

Giraffe Centre

13.5 mi

Nairobi National Park

11.3 mi

Kenya National Museum Society

0.6 mi

Two Rivers Theme Park

8 mi

Available Rooms

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

1 King • 377 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

1 King • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Twin Beds

2 Single • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Twin Beds

2 Single • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed

1 King • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

$$$$

Fairmont The Norfolk

$$$$

9.6

Outstanding(4 Reviews)

Hotel in Nairobi

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceOne of the higher cost properties in the area

Includes essentialsGarden, Pool, Air conditioner and more

About this hotel

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Garden

Map of Nairobi

Nearby attractions

Giraffe Centre

13.5 mi

Nairobi National Park

11.3 mi

Kenya National Museum Society

0.6 mi

Two Rivers Theme Park

8 mi

Available Rooms

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

1 King • 377 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

1 King • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Twin Beds

2 Single • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 2 Twin Beds

2 Single • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Room, 1 King Bed

1 King • 377 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Reviews

9.6

Outstanding(4 Reviews)

10.0

Aug 2024

Very nice hotel and get staff

5.0

Jul 2024

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.

10.0

Jul 2024

Beautiful hotel in downtown Nairobi.

5.0

Jul 2024

Best hotel I Nairobi. Service and people are kind and service minded.

10.0

Jan 2024

The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat

6.0

Oct 2023

This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.

10.0

Sep 2023

Awesome staff great room and pool

5.0

Apr 2023

Fabulous hotel….

10.0

Apr 2023

Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.

5.0

Feb 2020

Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!

2.0

Feb 2020

This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.

1.0

Feb 2020

This is probably the worst Fairmont Ive stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.

5.0

Feb 2020

The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.

10.0

Nov 2019

Wonderful place, very atmospheric. Noisy room at night.

3.0

Nov 2019

It used to be a very special hotel. Now modernized and lost it’s flair.

10.0

Sep 2019

Beautiful property in the city center with gardens and wonderful staff!

5.0

Sep 2019

Incredibly friendly and helpful staff. Great food.

10.0

Sep 2019

Incredibly friendly and helpful staff. Great food.

10.0

Aug 2019

Friendly and efficient staff. My home when I’m in Kenya.

10.0

Aug 2019

Personal very friendly. Size of the room very good. Location good. Assistance very good.

4.0

Jun 2019

The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.

4.0

Jun 2019

Loved the gardens and the grounds. The main restaurant was great and we enjoyed the breakfast. Charming bar. Everything was simple and straightforward. Only complaints are Tatu wasn’t great and room was very small.

8.0

May 2019

We thoroughly enjoyed our stay. The grounds and service was very good.

4.0

May 2019

It’s generally good - no wow factor that I was looking for

3.0

Apr 2019

Was very expensive for drinks and food. Service was a bit slow. Pool was great. Thoroughly enjoyed experience of staying at the famous Norfolk hotel

3.0

Apr 2019

Was very expensive for drinks and food.Service was a bit slow.Pool was great.Thoroughly enjoyed experience of staying at the famous Norfolk hotel

5.0

Mar 2019

At reception the sensitivity of the check in desk to our situation, short turn-around time. They suggested tea in the room, early morning and a double wake-up call. Everything worked seamlessly. A total professional operation that is still human and customer orientated. Rooms are English plugs but some have adaptors. Staff attentive, professional and you do not see them until you need them. The physical property is charming and has top security.

4.0

Dec 2018

A charming property with oodles of culture. Beautifully maintained jewel, a prized possession of Kenyan history. Some of the finishing of the interiors leaves a bit to be desired, else fantastic.

5.0

Nov 2018

Excellent service from the arrival to the departure. I can only recommend this hotel

2.5

Nov 2018

Fairmont The Norfolk is beautiful hotel with impeccable service.

5.0

Oct 2018

Lovely hotel complex. Nice casual restaurant. When I had to walk to a meeting nearby a staff member was assigned to escort me to ensure my well being.

2.5

Aug 2018

Historic and beautiful hotel. Friendly and helpful staff. We loved it. Take cabs or Uber - don’t walk in this neighborhood

5.0

May 2018

The Norfolk has a traditional feel but with completely up-to-date room interiors and facilities with an excellent gym and luxurious heated outdoor pool. All staff were very helpful and welcoming.

5.0

May 2018

The Norfolk has a traditional feel but with completely up-to-date room interiors and facilities with an excellent gym and luxurious heated outdoor pool. All staff were very helpful and welcoming.

2.5

May 2018

Quiet, elegant comfort and smooth service.

5.0

Apr 2018

A charming and tranquil spot with excellent service.

5.0

Apr 2018

Two glorious days! Staff was fabulous - arranged for us to spend the day at the local National park.

5.0

Mar 2018

Really great staff and service culture. The TATU restaurant offer many choices of steak cuts,lamb and fish grills and above all a welcoming smiles and staff attitude.Thanks TATU staff and chef and to the front office and concierge staff for assisting us in safari arrangement.

5.0

Feb 2018

Great hotel, central, safe and enjoyable. Recommendable

5.0

Jul 2017

Wonderful experience. We spent a few days in Nairobi and chose this hotel as it was in the heart of Nairobi. We felt it would be easier to get to other places. The hospitality was great and everyone went an extra mile to make the stay memorable. The rooms were clean and comfortable. I would have preferred more choice of Indian food being a vegetarian but overall the food was great. Room service was quick and satisfactory. The taxi service attached to the hotel was again very good. We used the same driver for most of our stay and he also took us outside Nairobi as a trust had been established. His knowledge of the area and experience were very helpful. This made a difference. Overall a wonderful location, peaceful and very hospitable staff.

FAQs

How much does this hotel cost compared to others in Nairobi?

The average price for a rental in Nairobi is $93 per night. This rental is $238 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Fairmont The Norfolk. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Fairmont The Norfolk. Enjoy the water!

Is Fairmont The Norfolk pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Fairmont The Norfolk?

We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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8.7

Outstanding(67 Reviews)

Hemingways Nairobi

Fairmont The Norfolk

Hotel in Nairobi

Reasons to book

About this hotel

Amenities

Map of Nairobi

Nearby attractions

Available Rooms

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Fairmont The Norfolk

Hotel in Nairobi

Reasons to book

About this hotel

Amenities

Map of Nairobi

Nearby attractions

Available Rooms

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Reviews

FAQs

How much does this hotel cost compared to others in Nairobi?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Fairmont The Norfolk pet friendly?

What amenities are available at Fairmont The Norfolk?

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