Garner Phoenix Surprise, an IHG Hotel

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, rollaway beds

6.8

Good(1,004 Reviews)

Hotel in Surprise, AZ

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free breakfast, in the vicinity of Surprise Stadium
Along with an indoor pool, this hotel has an outdoor pool and WiFi in public areas. Free on-the-go breakfast and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Housekeeping is available on request.
Garner Phoenix Surprise, an IHG Hotel offers 60 accommodations with coffee/tea makers and hair dryers. 37-inch plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Map of Surprise, AZ

Nearby attractions

Desert Botanical Garden

Available Rooms

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed, Kitchen

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Garner Phoenix Surprise, an IHG Hotel

$$$$

6.8

Good(1,004 Reviews)

Hotel in Surprise, AZ

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool and an outdoor pool are on site.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Map of Surprise, AZ

Nearby attractions

Desert Botanical Garden

Available Rooms

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Suite, 1 King Bed, Kitchen

1 King

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Standard Room, 1 King Bed

1 King

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Reviews

6.8

Good(1,004 Reviews)

1.0

Nov 2024

Our first day, we arrived to a room with no toilet paper, blankets, or linens. Not only did we have to request these items but were walked to the store room by the staff to pick up these necessities to carry back to our room ourselves. In the several days we stayed, our room was not serviced, cleaned, or stocked once. In addition, there was constant construction being performed, which should not have been an issue, but it started at 7am every day and was directly next to our room. Plus the workers keeping the only elevator open meant that guests were unable to use it and were left waiting for long periods of time or forced to take the stairs from multiple floors up.

2.0

Nov 2024

Construction going on throughout the hotel. No breakfast.

1.0

Oct 2024

This motel is under major construction should’ve been noted on the reservation page. They also want to charge a $25 pet fee, which was not disclosed prior. Air conditioning didn’t work in the room. TV didn’t work on the room. We asked for a refund and left.

4.0

Oct 2024

This hotel is being renovated. The improved rooms are great except not quite complete. The lighting and seating in our King room was very good. There were no glasses or ice bucket. I got them from the front desk. The Micro wave and refrigerator were not yet installed. No coffee available in the lobby. Really? They couldn't figure out a coffee service? The check in person was wonderful, got us an early check in making our visit to our friends birthday party much easier and more pleasant. Staff were great, I spoke with 3. I believe that this will be an excellent place to stay once the remodel is complete. Breakfast was a bag with an apple, energy bar, apple juice, and a high calorie muffin full of chemical preservatives. I would suggest a small chit to a nearby fast food place instead. At least folks could get a cup of coffe and something hot to eat.

3.0

Oct 2024

This hotel was under construction due to renovations. Bag breakfast instead of a traditional breakfest. Wish we would hsve known before booking.

4.0

Oct 2024

Ive stayed at this hotel before, staff always great as it was for this trip. However, hotel is under renovation and the pool was closed for maintenance. Would have been nice to know that before booking. I would have book another hotel.

3.0

Sep 2024

It would have been nice to know the hotel is under construction before booking the stay. It was only one night so we tolerated it. Breakfast advertised when booking but in reality, a "to go" bag was the only option which was disappointing. I know this was due to construction, but had we known all of this in advance, we definitely would have made a different choice. To add insult to injury, there was no bedspread/comforter on the bed which may have been a good thing in the end. Also, our toilet didn't flush properly and it did stop up. I had to use the men's bathroom -- single stall -- since the women's was locked the whole time. (my husband was in ours) Luckily there was a plunger in the restroom since the toilet stopped up and had to plunge it myself. Took the plunger to our room where I am currently trying to unclog our toilet and avoid throwing up. Yes, I know I could have called staff, but why bother. Maybe after construction, this may be a nice place but until then, I would definitely discourage staying here unless you are desperate.

8.0

Sep 2024

Staff were very friendly and welcoming. Motel is undergoing a big renovation, so dining area was closed, however they did provide a nice bag breakfast.

1.0

Aug 2024

Construction! Noise! WiFi inop! Ice machine inop! Construction debris all over lobby and in front of elevator! TV did not work! This stuff should be disclosed when a reservation is accepted. Never again!!’

10.0

Aug 2024

Everyone was friendly and helpful. Lots of fast food within walking distance. Washer, dryer, Vending machine and ice machine. I would definitely stay again.

8.0

Aug 2024

They were in the middle of renovations, so parking lot & walkways had various construction debris: wires, screws, etc. Staff was friendly & helpful. Room was clean. The swing guard lock on the door was barely held in by a screw, but the deadbolt lock worked well.

6.0

Jul 2024

Big containers in the parking lot. Remodeling going on. Breakfast area closed

1.0

Jul 2024

The room was dirty the head board look like it had blood to that was poorly cleaned freezer was over frosted the microwave had rust and possible mold growth. The bath tub had hair the pool was dirty they say they offer breakfast but they don't.

10.0

Jul 2024

Very nice clean and good staff

8.0

Jul 2024

Easy rental. No hidden costs. Good prices

3.0

Jul 2024

I understand that they are doing renovations but the room looked like it had not been vacuumed at all - there were stains on the bed sheets - the light fixtures were all missing one light bulb - there was an outlet that didn’t work at all and not enough outlets for charging devices, and the pet fee of $25 per pet per night was the most expensive of any hotel we stayed during our trip especially for a hotel that was so dirty and in such disrepair. But the A/C did work and the shower was nice.

4.0

Jul 2024

There was mold above the shower in room 207 was moved to room 217 and was able to detect mold above that shower as well. Just not as much. There is a moldy smell in these rooms. And the first room had a shower pole that was leaning down, and the curtain would not stay closed. This hotel is definitely in need of some serious upgrading not only for aesthetic but for health reasons.The staff was professional and friendly but for the price they are charging, it definitely needs desperate repair! There are much nicer hotels, right next-door!

10.0

Jul 2024

very accommodating - nice staff!

3.0

Jul 2024

I think when we booked our trip, we should have been advised the hotel was under going renovations. I do not think we should have to pay full price for a room that was not able to be used morning, because of the noise, or afternoons, because there was no water. Housekeeping did not ever come in the room during out 11 day stay. Sharing space with the homeless population is interesting. Breakfast served in a brown paper bag was.... interesting. Pillows were just awful! Not enough covering for the bed provided. Lights that did not work. Microwave was a struggle.

10.0

Jun 2024

Excellent

6.0

Jun 2024

It was okay. No big complaints 😊

5.0

Jun 2024

Great front desk service. Maria is awesome! The rooms are clean. Couch had mus match colored cushions and rooms are outdated. The rooms are priced right and because the service we got and it was clean, I'd stay again.

10.0

Jun 2024

Love it there

6.0

Jun 2024

The first room had white powder substance on all the flat surfaces. I immediately left the room and got moved to another room (102) ☹️ both beds were super soft and sat on it and bottomed out. The pool water was cloudy 😝. All the lamps in the room had only one light bulb, but 2 sockets for 2 bulbs. I do not recommend this place and a grab n go bag for breakfast. Stop for only one night thank goodness.

4.0

Jun 2024

Room was comfy, but for the length of stay it would of been appreciated for maid service at least once. At check-in, I was told there would be and there was not. There wasn't even garbage pickup.

8.0

May 2024

Nice hotel

6.0

May 2024

I was there for nights and received no maid service at all.

5.0

May 2024

Great stay love the place.

10.0

May 2024

i visited this location under very tough circumstances, but was greeted with such compassion and grace. I felt safe and relieved that my children had somewhere clean to sleep for a few nights. Each staff member quickly helped when I approached needing towels, the daily breakfast with the stay, etc. I booked an extra night at full price (had a discount price from expedia credits), because of how much i enjoyed the property.

10.0

May 2024

It’s an older hotel, but seems to be well kept and clean. The staff is helpful and polite. For the price you can’t beat.

10.0

May 2024

Check in was a breeze. Eric was great, smile on his, made me feel welcome, very friendly and professional.

4.0

May 2024

Need to up the breakfast.

10.0

May 2024

The fact that it has a pool and it’s clean and safe with my kids

6.0

May 2024

the price was good for what you got!

10.0

May 2024

It is nice enough. The staff is nice. It's in an okay area.

6.0

May 2024

One of the reasons I chose this property was because of the breakfast. They only give out a sack breakfast with just a few items. Very disappointed.

8.0

May 2024

Management and service personnel very friendly, but Building needs updating

4.0

May 2024

Everything was nice.

3.0

May 2024

For the rate and the experience it was worth money. Maintenance is needed for the room but other then that, good.

8.0

Apr 2024

Nice place with very friendly staff. Other people staying were loud.

FAQs

How much does this hotel cost compared to others in Surprise?

The average price for a rental in Surprise is $252 per night. This rental is $89 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Garner Phoenix Surprise, an IHG Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Garner Phoenix Surprise, an IHG Hotel. Enjoy the water!

Is Garner Phoenix Surprise, an IHG Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Garner Phoenix Surprise, an IHG Hotel?

We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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9.2

Outstanding(41 Reviews)

Residence Inn Phoenix NW/Surprise

Hotel

in Surprise

3star

1 king bed

Pets allowed · Kitchen or Kitchenette · Air conditioner

Experience vacation in Surprise with our Hotel, Residence Inn Phoenix NW/Surprise. Enjoy amenities such as Air conditioner, Dishwasher and Fireplace, and more.

$$$$

Garner Phoenix Surprise, an IHG Hotel

Hotel in Surprise, AZ

Reasons to book

About this hotel

Amenities

Map of Surprise, AZ

Nearby attractions

Available Rooms

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Suite, 1 King Bed

Suite, 1 King Bed, Kitchen

Standard Room, 1 King Bed

Garner Phoenix Surprise, an IHG Hotel

Hotel in Surprise, AZ

Reasons to book

About this hotel

Amenities

Map of Surprise, AZ

Nearby attractions

Available Rooms

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Suite, 1 King Bed

Suite, 1 King Bed, Kitchen

Standard Room, 1 King Bed

Reviews

FAQs

How much does this hotel cost compared to others in Surprise?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Garner Phoenix Surprise, an IHG Hotel pet friendly?

What amenities are available at Garner Phoenix Surprise, an IHG Hotel?

Explore similar vacation rentals in Surprise

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