AVOID THIS HOTEL. The bathroom was covered with hair, their were stains on the sheets and the overall vibe of the hotel made us feel unsafe. We checked in at 11pm, they tried to clean it again, still dirty so we went down to the Best Western in Rockeville at midnight (highly recommend). Tried to get a refund through Expedia and they were worthless too, wasted $350 for 2 nights in a place that should be refurbished with a wrecking ball. If Expedia can not come through for the individual verus the big corporation why even use their service??? Never again.

Sheets and towels were clean and a/c and refrigerator worked. Floor was filthy. Tub was stained. Shower and towel rods were rusty. Beds were uncomfortable. Substantial road noise. Drapes were dirty and didnt close completely. Staff was unhelpful and unfriendly.

Do not stay here ! Dirty , old , run down , we booked for 3 ppl , my husband , and 17 year old Son and I - they said king bed with pull out couch - got into our room , it stunk from smoke which is supposed to be a non smoking room , was musty , dirty , no bedding at all for the sofa bed , I had to call down , the sofa bed the springs were popping through and no way could you sleep on it , the 3 of us full size adults had to sleep together in one bed ! I called the front desk asked if they could bring us another mattress to lay on top of the one we had on the sofa , no one showed up , they knew there was 3 ppl staying in the room and only 2 towels provided , asked for another , again no service and. Otho g or no one showed up . There were vagrants lingering around the hotel doing drugs , was quite scary! We were in town for a lacrosse tournament- I tried to find another hotel nearby to move to but everything was sold out - couldn’t wait to get home and shower to finally feel clean - even my 17 year old son said mom this place is gross and the bed feels dirty ! They also advertise a kitchen - but no cookware , utensils , dishes , soap - absolutely nothing ! One the the absolute worst places I have ever stayed in and we travel a lot ! This was a 0/10 !!!!!

r than expected. Notified the hotel well in advance that we would be, only to arrive to find out that the room booking had been canceled. Spent the rest of the stay battling with desk staff. Got a smoky room even though we had booked a non smoking room. Rough hotel, get what you pay for.

I didn't like that i showed up to check in and there was no one at the desk, waited for over 20 minutes, called guest relations, still no one showed up to check anyone in.There were 3 other people waiting to check in as well who also had to find somewhere else to stay. Had to find another hotel in the middle of a lacrosse tournament with thousands of guests in town and WAS STILL CHARGED FOR THE ROOM when I never even checked in.

Mskdkene

No one was at the desk when we arrived. We had to call the reservation line for them to get some one after 15 minutes. No one was there when we checked out either.

I love the price and the rooms were overall clean. However, The ac vents need to be clean because the blow out dirty air. The staff weren’t that helpful. And they charge for towels. My overall experience there was a 6.5/10.

Room was dirty, door was open upon arrival. Hair in various locations in the room. Just not very inviting at all.

No one ever at the front desk, nobody answers the front desk phone. Shower curtain too short water goes everywhere. Quiet nights. Full kitchen with no accessories.

I didn't like anything about the property I wish I could get a refund but I called the front desk and told them my AC wasn't working They said they would come look no one still had showed up I would take this completely off of my site

Do not appreciate being charged to replace towels where there is no housekeeping.

No utensils, no extra towels, breakfast to go horrible, no working tv for 2 days. No soap tray in bathroom, no manager to talk to and pay for extra towels. 2 microwaves, one broken and smoking, no one tells you and it shoukd have been unplugged, no hangers for the closet.

Why is there literally nobody at the front desk ever.

Worst experience.. never been been encountered such a bad place.. literally dead rat smell .

This hotel ruined our wedding. First, I called to see if i can check in earlier than 3, does not answer their phone and when I get to the location, no one was at the front desk and there were people that were waiting for 15mins. So I come back after 3 and check in but on the way to the room, it smelled like weed and the place was so dirty outside. I didnt know It was this bad. And this is where it made me mad. I was checking out for my groomsmen and I went to the front desk 30 mins before I had to go but again, NO ONE IS AT THE FRONT DESK. I dont understand how you dont have anyone at the front desk and have people wait 20 mins everytime. Someone finally comes in after 20mins and says that i can just leave my room key on their desk. Thats when I was getting frustrated again. Couldnt you put a paper or something to let the guests know that if no one is at the front desk, they can just leave their keys at certain place to get checked out? Of course I got to my wedding late and had to push back some time due to this. Now after the wedding. I come back around 2pm and our room key did not work. So we went to the front desk and guess what. NO ONE IS THERE AGAIN. I waited for 20mins and just decided to go out and come back later. Because no one is there. If its only 1 person working. I feel like you should get more people, if not, at least put up a sign to call certain number or something. We also asked for new towel. Employee said okay, guess what didnt happen. Towel wasnt there.

This place is trash, old rotten junky broken down. Cant find an employee to save a life. if you really care contact me and ill share some photographs of this dump. this place should be razed.

It is budget, you get a kitchen. The beds are actually comfortable to sleep in. You have to pay for some decent wifi there. No pots and pans to cook with. So if you plan ahead bring your own pan. You’re all set. It’s kind of like camping in a way. No breakfast just coffee and if your late like me, hot water and instant coffee. I’d probably stay somewhere else if you don’t need the stove top.

They had bed bugs

Excelent service

There is no continental breakfast , its a lie. , No hair dryer , no iron , horibble Rude staff at the reception desk. its just teribble. Go book somewhere else.

It took me about 45 to 50 minutes to check in because no one was at the front desk, I had to sit and wait. I even tried calling the front desk while in the lobby and the phone just rang and rang. I honestly shouldn’t have been charged for my first night !

Just awful- so dirty, horrible customer service, extra hidden fees

Everything was good

This was a motel and looked nothing like the little picture in the listing. Most items in the room were broken and my 12 son got stuck in the bathroom because the door was a mess. Luckily we were there only 1 short night.

Key didn’t work at 5am

The room was clean and cheap, but I swear it looked like a hotel room from some Dateline story of a serial killer.

Brand new employees couldn't get paid reservations in their rooms. Took over 2 hours to get a room. Manager was not on site and did nothing to assist. Room recently painted and not completely put back together. Screws sticking out of the fixtures. Gum on lamp, not enough towls or linnens. Stay elsewhere!

The room was horrible. Smelled like smoke and there was rust in the bathtub and shower head. The screen on the window is broken as if someone can easily break in and the curtains didn’t work properly. I had to use a hair tie to keep the curtains closed so I don’t have peepers watching while we try to sleep. I asked for an iron and a hair dryer. Neither were available as well as any cookware despite the fact that there is a kitchenette. I’ve stayed at other Extended Stays and never has any of these issues which is the reason why I booked it in the first place.

The room was not properly furnished. Our room was a double, but had only one chair at the bar and none for sitting or dressing. The air conditioner was so noisy that we had to to turn it off.

The sheets of the bed were unwashed and had stains on them

Service was Not freindly.