The stay was great, the service was outstanding they were very attentive, the cleanliness was good but it could have been a little better, overall the stay was great

Beautiful hotel, all the facilities you could expect for the price. Breakfast was awesome with plenty of options. Staff is efficient and ready to help. Tea and coffee making facilities are available in bedrooms. Everything was good but one humble suggestion if they could install a new air conditioning system. It seemed quite outdated and inefficient. The air conditioner vents were black due to dirty filters and in desperate need of cleaning.

Very clean. Staff excellent. Enough activities for the kids. Well placed rear entrance avoids the bustle for a taxi via Bolt app. Nearby shops very useful and sell everything. Breakfast pricey but has a great variety. Lunches and dinners all good.

Intercontinental Malta could do with a face lift but staff were really nice and accommodating. BENJAMIN from the reception was incredible helpful with checkout. My parents really liked him and also the breakfast staff was soooo welcoming and sweet. Really outstanding staff!!! The beach club is an essential add-on that makes it super worth it to book with your hotel!!

Pros - Clean hotel, quiet inside rooms, good facilities (sauna/gym, pool), friendly staff, breakfast had good selection with live cooking area Cons - Near busy street of bars/clubs

Very good hotel inside and outside. The rooms are also good. The service is good. I will come back.

We loved our stay here the staff in opal lounge (arjanve, mary and sopo) were amazing. They suggested places to visit with kids and could not do enough for us. Rakesh in the restaurant downstairs was great he washed out babys bottle and filled it with milk, as did the ladies here. We travelled with two small kids (2y and 4y). Pros: Pool was perfect for kids Staff were always happy to help The rooms were nice and clean Very close to restaurants walking distance Little bit of shopping bits around too Not too far to other locations such as mdina and valletta Breakfast was amazing even for me whos a vegetarian and a bit of a foodie Cons The area is a place for more of nightlife but we had no issues as usually our kids are in bed by 8pm One evening the hotel water stopped (I assume this is one off) "Private beach" is not really beachy its more of a bay with some loungers. Although this didnt bother us as the pool was much better for us.

Absolutely excellent

Property was great location was poor

A nice place to stay

It’s great place with much to do around here

Lovely five star hotel with lots to do around. Staff were polite and very helpful and would go out of their way to help. Lots of options at breakfast. Some of the restaurants/facilities were closed. Shower at the indoor pool is disappointing, needs attention and Air-conditioning unit was not working so the room was a bit warm. A fan was brought to make us feel welcome. Would definitely recommend this hotel.

The hotel customer service is extraordinary. Only issue with the hotel - no parking.

It is an average hotel, the room cleaniness was an issue and the quality of the cleans. Overall very average stay

Was a good hotel

Right from check in to check out the staff were very friendly but efficient. We had Opal lounge and all the staff were very polite and accommodating with any requirements. The Paranga restaurant staff very very welcoming and service was excellent. We were not happy with the manager at Waterbiscuit restaurant, he was very arrogant.

Excellent!

This hotel is horrible. Dark little rooms, buried 7 floors below sunlight - that is the garden rooms here. Pool is tiny and inadequate, nestled next down to a skyscraper under construction, worker leering over your wife as she bathes. Smells of damp in the rooms. Staff are however nice and you make the best of it. Terrible music playing everywhere

Good location nice place to spend your holiday at

Prompt check in, staff was very helpful nothing was an issue and breakfast was great

All hood nothing to complain

A fantastic hotel close to the beach, bars and restaurants. Would highly recommend.

I liked the room and the breakfast staff.

Maintenance being carried out at 8:30am wasn’t the wake up call we had in mind. In addition to this the pool bar staff were very unorganised and didn’t seem to understand how to make the cocktails which are on the menu and were unable to correct the issue. The over all service was lacking from what you would expect from the 5star hotel and felt more holiday inn level of service. Having now been to the area I think I would consider a number of other hotels over this one.

Loved it!!

The hotel itself is very nice, mostly clean, in good condition and with good facilities. However the immediate area is basically clubland. It’s noisy, dirty, and at night sometimes intimidating.

This has honestly been a once in a lifetime holiday. I have never come across such incredible staff. Nothing was ever too much and they all went out of their way to make sure we were happy, from gluten free food options to chocolates to help bribe my fussy son to eat and everything in between. Thank you all so much!!

Not a 5 Star experience at all. Hotel is NOT located on a private beach as per listing. Hotel actually has very small roped off section of St Julian's public beach located in the towns tiny cove. Location of hotel is approx 300 metres away in the middle of a very busy street that is part of a one way system with heavy vehicle use. There is an extraordinary amount of high rise construction in the area immediately surrounding the hotel. It is noisy, dusty and vehicle access to the hotel is frequently restricted by lorries delivering materials to the construction sites. Given the proximity and volume of construction in the area we feel the hotel should make guests aware at the time of booking as there is no doubt that it made it very difficult to enjoy our stay. As a heads up, the hotel opposite is advertising that their building work is not expected to complete until Summer 24. I would also caution families with young children against using the hotel. St Julians is a busy resort with a very established adult night life. The hotel hosts single sex groups of young adults who were noisy and inconsiderate of other guests when they left the hotel in the evening (circa 11.30pm), came back in the morning (from 4.30am) and at breakfast where it was clear they had been out partying all night and had come to sober up. Perhaps as a result of the above the hotel looks and feels tired. The decor and general maintenance is below par all of which contributed to the less than 5 star experience

Easter in Malta, beach was closed at the beginning, infinity pool was opened in the middle of our stay. Hotel is old, realny big, needs renovation.

The hotel is very good , the only downside was managing my young kids outside with the traffic and people and limited walkways. Friday and Saturday nights especially busy with loud music coming from outside.

This hotel is in more of a party zone. The hotel rooms are dated a bit and dark. The staff are amazing and the Dailey breakfast was a 10/10.

The hotel Staff are exceptional . Extremely professional and good humans . The hotel It self needs updating and capital being spent. This is a 4* hotel rather than 5 . The surrounding area is ideal for the younger generation.