Property was nice, but we had three bad experiences of roaches in the restaurants.

The resort was very entertaining, and the food was amazing.

Property was nice and the food was great even the specialty restaurants

I have stayed at the riu back in 2022 and I loved it. I'm not sure if the staff have changed but nobody is friendly. The quality of food is very poor I didn't enjoy the jerk hut but I left the resort to eat

The staff was PHENOMENAL!! DO YOU HEAR ME - PHENOMENAL!! Despite being personally affected by Hurricane Beryl that had taken place about a week before my trip, the staff was pleasant and seemed to care about my comfort and enjoyment. The food and drinks were really good and diverse. I have zero complaints. The premises was clean and well kept.

The staff was PHENOMENAL!! DO YOU HEAR ME - PHENOMENAL!! Despite being personally affected by Hurricane Beryl that had taken place about a week before my trip, the staff was pleasant and seemed to care about my comfort and enjoyment. The food and drinks were really good and diverse. I have zero complaints. The premises was clean and well kept.

Was not a fan of the hotel staff or limited activities. Food options were extensive but very few of options were good. we also had several power outages….Wouldn’t stay again.

The shows

I dont like the fact there was no elevator

Need elevator for visitor's and specialy staff

Great place, no complaints.

Great property and very good service

We went for our anniversary in July of 2024 and had an amazing time. Reserve your dinners asap because the restaurants are small and fill up quickly. My only complaint is no elevators at this resort and we were on the third floor.

In room electrical options below average. Hard to connect and maintain connections. Not suitable for modern needs.

Nice property and facilities, but poorly ran. Room was not clean when we arrived, lock on the back door was broken. Room smelled moldy. Sun beds absolutely filthy. Good food. Beautiful beach.

The staff is super friendly, but the food isn't that good.

The staff service was remarkable...the activities and drinks were great ..... the bartender Sillion kept everyone entertained with his skills and his experience was magnificent....... My family and i really enjoyed the live band and shows each night.

Liked everything.

Best staff and great food. We have stayed at 6 resorts in Jamaica and this was the best,

Awesome overall. There was just an issue with 2 roaches in our room.

Having been to other RIU Resorts, this property is much smaller. The amenities are very limited and there are not a lot of activities to keep the kids involved. When sitting at the beach and pool, often times have to walk to the bar to get a drink. The main pool in which few activities took place was extremely small and thus limits participation. The relaxing pool, which is the largest, has a bee problem. Guests can not relax on the lounging chair without swarms of bees around. The relaxing pool also has a lot of bees and bugs in it. Guests have to request for the pool to be cleaned. There were also significant delays with room cleaning and not being left enough towels and washcloths for the room occupants. It would have been nice to have music around the pool throughout the day. Guests played music through personal speakers. The staff often commented that it is very hot in Jamaica so they try to stay out of the heat. That explains why services were so limited as we often did not see workers walking around to attend to guest needs. We were very disappointed with this stay. This resort has the potential to be great but needs a lot of work.

Loved everything except for the long ride to and from the Airport... would definitely be visiting again though....

A great stay. Thank you!

my time at riu was amazing from the food the room everything was in order and well put together

Very welcoming staff, good environment, very peaceful

Beautiful resort, food is amazing.

- rooms smelled of mildew and we had to change rooms - there were drops of wet paint in the first rooms that got on my baby - Squished roach on floor - TV in room was broken - Room service food was awful - Fridge in room didn’t work - New room smelled like sewage

We suppose to have a shuttle to the airport it never came and we had to pay for a cab to the airport that was 150 dollars

My trip dates were from July 5th-July 11th. When I checked in the resort at 3PM my room was not ready. I had to wait 30-45 minutes before it was ready. After I waited in the lobby for the 30-45 minutes. The front desk rep. advised there was no electricity (no lights, no AC, no tv). I had no choice but to check in because my taxi ride already left. I went in the room it smelled like mildew and the floor was moist because their was no AC. Good thing was they had a generator but it wasn't strong enough to carry the AC. Meanwhile it is hot as fish grease outside and my room felt hotter than outside. The only thing I could do was go to the beach and get in the water to try and stay cool. My stay here was horrible and my trip was ruined because I was constantly hot 24/7. The electricity was finally restored on Sunday but my room 4123 AC was not working properly so I was still hot for the remainder of my stay. I had to buy a stand up fan to try and get relief at night because I become asthmatic at night when it's too hot. I'm aware they were affected by Hurricane Beryl but I also feel like their should have been extra precautions in place when things like this occur. Some of the male workers were too flirtatious and it was making me feel uncomfortable because I am a solo traveler. I don't mind a compliment but they were asking too many personal questions regarding my employment & my marital status. Some of the female staff were mean spirited. I will not be returning to Jamaica.

It has been a wonderful vacation with the family. The hotel managed the hurricane in a very proficient way. We had 2 days without A/C, but all the services were at 100%. The beach is incredible. The Restaurants and food were really good and tasy. The service was good. Employees were not always friendly, but its was ok.

I liked the food. Cleanest. The pool and the sea. I did not like the sevice of the ftont desk in the morning of July 8th...at 7-8 am..my pick up was arranged by the RIU representave for 7:15am and did not show up. And had to pay to get to montigo which we almost miss our flight. The front dest totally egnored and laugh of my sittuation which I gound very rude and unprofessional.very disappointed..your public rellation should look at this message.

Long, white sand, seaweed free, shallow water beach; excellent staff; lots of food/drinks options. We stayed there during Hurricane Beryl. The resort had good process in place to keep the guests fed, safe and comfortable.