Arrived at hotel and they said they had no rooms and my reservation was worthless

It was very clean. Staff was very nice and breakfast was great.

The staff was very accomodating.

Very bad

Hotel was very nice and breakfast was ok

Nice

Nice stay

Very nice hotel across the street from the lake. Easy access. Clean. Comfortable beds. Good breakfast.

Property was clean and tidy and close to our trip destination. Good breakfast and amenities were provided. Room's window opened unto a wall and had no view of the water.

The location was quite perfect for our plans for the weekend, but the pool was dirty and when i requested my room to be cleaned by one of the cleaners she acted as though she couldn't speak english and proceeded to make a mockery of me with her fellow employee in Spanish.

Recommended it was clean pool was clean

Would have been nice to know ahead of time that it was $75.00 each for each of our two small dogs. The room was a little over $100.00, then had to add 150.00 for the dogs. If we would have known we would have made other arrangements.

I had booked a King Room and even received a confirmation number. When I arrived at the hotel, I was told that they did not have any more rooms available and I had to find another hotel to stay at. We always stay at a Hamton Inn when there is one in the area where I will be staying. Very disappointed.

Good stay other than BLOCKED window view!! Couldn’t even see outside.

Real nice experience

Property is very clean and well decorated. A perfect location

Clean room, updated furniture , breakfast was good.

We booked 3 rooms then they canceled one of the rooms without us knowing the reason why. We had to talk to expedia and also the manager but both of the parties weren’t able to solve the problem. Staff are rude and don’t even know how to assist guests properly. We had to work with the 2 rooms they gave us so we asked for extra beds since we were lacking 1 room. They said that they can’t give any beds anymore since they gave one already which is so frustrating. I do not recommend. Expedia even dropped our call and wasn’t able to solve any of our problems. Terrible service.

Check in was difficult. As a Hilton Honors member, I had already checked in via the app and should have only had to show my ID to the front desk to activate my keyless entry. However, the guy at the desk would not check me in because he was helping another customer (who was on her cell phone talking to someone so he wasn't actually doing anything) for 15 minutes or so. That kind of defeats the purpose of pre-check in and keyless entry if you can't get your keys because the desk won't help 2 people at one time. He told me I could have a seat and wait while he stood there doing nothing. All he had to do was look at my drivers license and I could've been on my way to my room.

The room has a wet dog smell

Very nice rooms and it was a wonderful stay

No hot water, and it took a long time to get even warm.

food at breakfast tasted a little off eggs,orange juice,potatoes

The property was clean, spacious and comfortable. Breakfast was okay though eggs left something to be desired. Shelves in bathroom posed a little bit of a threat in that they have sharp edges at head level. Husband almost banged his head.

So close where we needed to be

Good

It was convenient for our needs They have a good free breakfast and dining options within walking distance.

Good condition of the room. Bathroom sliding door is little complicated and shower is very poor. Enough towels, high quality bed liners and very good breakfast. Pool was under construction.

Sadly, the check in process was a big bust here at this location. It was my first time traveling with a pet, so I called the hotels RESERVATIONS LINE 4 days before our stay to verify that the hotel was indeed pet friendly and inquire about any fees. The gentleman on the phone, Ashan, told me check in early would be no problem and when I asked about fees he said nothing about fees. Again, first time traveler with a pet. When I got there to check in and inform them again that we had my moms 17 year old cat with us, I was hit with the 75 dollar pet fee AND early check-in fee. When I told the lady I had called a few days prior and gave the mans name, she said no one worked there by that name and proceeded to chuckle that sometimes reservations gives out the wrong information. When I told her it wasnt a funny matter and that it's wrong to misinform people like that, her mood sombered. I ended up paying to stay here an additional 100 dollars and the visit itself was subpar. No hot tub (absurd when you pay $250 to stay with a pet) no outside umbrellas, the sliding doors to the bathroom got stuck on us constantly. No shampoo or lotion in the ready for you bottles in the bathroom. It wasnt worth $250. It just WASN'T.

Very nice hotel

Started off rough. A/c didn’t work in the room. After two attempts to repair, they moved us to a room that was smaller but everything worked. You could hear movement all night above us. Breakfast was excellent

Quiet hotel with comfortable beds