Sofitel Auckland Viaduct Harbour

Separate tub and shower, deep soaking tub, rainfall showerhead

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | View from room

Junior Suite, 1 King Bed (Club Millesime access) | View from room

9.2 / 10.0

Outstanding(1,000 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsPool, Kitchen or Kitchenette, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Waterfront Auckland hotel in Auckland Central Business District with a marina
This smoke-free hotel features a marina, a full-service spa, and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Housekeeping is available on request.
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Map of Auckland

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Junior Suite, 1 King Bed (Club Millesime access)

1 King • 603 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed (Atrium View)

1 King • 495 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Room, 1 King Bed

1 King • 452 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

1 King • 452 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed, Balcony

1 King • 657 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

$$$$

Sofitel Auckland Viaduct Harbour

$$$$

9.2 / 10.0

Outstanding(1,000 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsPool, Kitchen or Kitchenette, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Gym or Fitness Center

Map of Auckland

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Junior Suite, 1 King Bed (Club Millesime access)

1 King • 603 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed (Atrium View)

1 King • 495 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Superior Room, 1 King Bed

1 King • 452 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

1 King • 452 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Luxury Room, 1 King Bed, Balcony

1 King • 657 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

9.2 / 10.0

Outstanding(1,000 Ratings)

5.0 / 10.0

Nov 2024

Fabulous hotel with impeccable service. Would recommend to anyone!

5.0 / 10.0

Nov 2024

Great hotel, clean, luxurious, convenient location, and friendly staff.

5.0 / 10.0

Nov 2024

Beautiful hotel with a lovely view. Our room was exceptional

2.0 / 10.0

Nov 2024

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

10.0 / 10.0

Sep 2024

We enjoyed the property immensely, with its proximity to the city.

6.0 / 10.0

Aug 2024

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.

10.0 / 10.0

Jul 2024

Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time

4.0 / 10.0

Jun 2024

Strangely there were very few other guests around, and after talking to a fellow guest, who happened to be using the spa, he advised me that the Marsden hotel is leased out and yet is under the same roof as the Sofitel. Interesting as when I arrived , the female greeter asked Marsden or Sofitel are you staying at. Didn’t think anything about it, until I became aware that the Marsden is a fraction of the cost yet the rooms are IDENTICAL. I believe the use of the pool and gym for Marsden guests would cost extra, which explains the lack of use of the indoor pool I guess. Speaking of which, it does have some infrastructure issues, like the panel of the starry lighting fixture totally exposed showing not stars on the ceiling but rather unattractive wiring and fluorescent lighting above the pool. Safety issue?? Despite this, hats off go to the concierge named Karim. His service is wasted at the hotel and should be at a more grander hotel. Despite enough Sofitel stays in the past around the world, stay at the Marsden for the same quality at a fraction of the cost

5.0 / 10.0

Jun 2024

Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!

10.0 / 10.0

Jun 2024

Greta staff and lovely property

10.0 / 10.0

Jun 2024

Nice spacious room, good quantity of furnitures, nice decoration. Good front desk service.

6.0 / 10.0

May 2024

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.

1.0 / 10.0

Apr 2024

They double charged my card, promised to fix it immediately and haven’t done anything. And now I have haggle with them on an international call just for their mistake. Small motels and hotels don’t do this - can’t imagine how bad the processes at Sofitel must be. Ruined my whole experience

3.0 / 10.0

Apr 2024

Not very welcoming for families. When we got off the car the staff even asked if we were in the right hotel. I am pregnant with two kids on a staycation. Many staff won’t say hi unless you’re wearing a suit. The ambience is cold and boring but the facilities are top notch and new. Bathtub in room is great, amenities smells amazing and they’re Balmain. Breakfast is lovely too, but being a French hotel expected their croissants to be better. Service was definitely not what I’ve experienced in five star hotels, but the facilities (indoor pool and indoor jacuzzi!) were great. May be best for couples or business travellers

10.0 / 10.0

Apr 2024

Spacious comfortable room.

8.0 / 10.0

Mar 2024

Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.

10.0 / 10.0

Mar 2024

We experienced wonderful hospitality in a beautiful hotel on the water.

8.0 / 10.0

Mar 2024

The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.

6.0 / 10.0

Mar 2024

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.

6.0 / 10.0

Mar 2024

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

10.0 / 10.0

Mar 2024

Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers

10.0 / 10.0

Mar 2024

Very nice hotel in a great location. Room was spacious & breakfast was excellent.

6.0 / 10.0

Feb 2024

Just ok, nothing great. We found the staff were no better than average. Not worth the money.

8.0 / 10.0

Feb 2024

We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.

10.0 / 10.0

Feb 2024

Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast

5.0 / 10.0

Feb 2024

This is a really comfortable hotel with attentive service. Location is fabulous, right by the waterfront. The hotel pool was lovely. Excellent breakfast Would stay here again.

2.0 / 10.0

Feb 2024

First, I should like to say I almost NEVER leave reviews. HOWEVER...this hotel deserves a scathing assessment. I have stayed at many Sofitels throughout the world and have always found them to be well-managed and worth the extra expense. That does NOT apply to this hotel. Good luck finding reception. I literally asked the people in reception where it was! They did not bother to o much as greet us let alone help. Apparently no rewards for Expedia Gold First room: Perfectly clean but with completely broken AC and about 85 degrees inside. Asked for a new room and were told maintenance would fix it. Checked 2 hours later and they stated they hadn't heard from maintenance, nor checked on room but it was probably fixed. It was not. Finally asked for a new room. Directed to new room that smelled horrible--like stale cologne, febreeze and carpet cleaner, albeit with working HVAC. Asked for another room still. FInally after schlepping 4 bags and sundry other items we found a room with functional AC that smells like mildew (actually). Decided after 16 hour flight this would have to do. At no point was any remedy offered for any of this. Bottom line: Worst hotel experience I can recall at any higher end stay...and I've stayed in a lot of them. I could NOT have been more disappointed.

5.0 / 10.0

Jan 2024

We spent our wedding night in your gorgeous hotel, the complementary champagne and sweets were much appreciated!! Thank you!!! The bedding was a dreamy and soft, really perfect! We also LOVED the bathtub.

10.0 / 10.0

Jan 2024

Personalized reception

4.0 / 10.0

Dec 2023

The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.

4.0 / 10.0

Dec 2023

The hotel has a great location The staff is really lovely They just need to improve on their delivery Service could be faster And rather questionable at times Overall great

4.0 / 10.0

Dec 2023

inadequate dining options

4.0 / 10.0

Nov 2023

Unhelpful and rude staff especially the housekeeping staff. Room wasn’t cleaned most days till 4pm and then it was an effort when we asked for clean towels. For a 5 star hotel it was more like 1.5 stars for customer service. On the plus side, it’s in a nice location with a short walk into the main centre of town.

10.0 / 10.0

Nov 2023

very nice hotel

10.0 / 10.0

Nov 2023

The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.

6.0 / 10.0

Oct 2023

Overall the Sofitel is a beautiful hotel, unfortunately the view was of a bus station, and we had to debate with a staff to get a seat in the dining room, other than the one where the buffet was even though there were clearly other tables available! And you must ask fur an extra hot coffee otherwise it comes out cold!

10.0 / 10.0

Oct 2023

Great new hotel, amazing location near the harbour, shopping and restaurants.

2.0 / 10.0

Sep 2023

The room was so cold and no operable heat. They claimed they had to order a new coil for the heater and that it wouldn’t arrive until after I left. They had to bring me another think blanket and a portable heater that kept me up due to the noise it generated. They said they would have comped me 50% of the room but could not because I booked through here. So I was not compensated. Horrible experience for a luxury line for the price I paid.

3.0 / 10.0

Dec 2022

The hotel itself was nice and clean. They try to be chic and accommodating, but the staff wasn't very helpful and tried to give us the run around when we expressed our disappointment in the room we were given. Just a heads up that your city view is of a bus parking lot. You need to upgrade if you want a harbor or atrium view. They told us they tried to get ahold of us to change our room to an atrium view, but never left a note in our room or a message on our room phone. Then when they did see us said it was no longer available. For a higher end hotel I found this unacceptable. They gave us a late check out and a couple drinks at the bar to ease our frustrations. Disappointing stay given the customer service.

2.0 / 10.0

Nov 2022

Booked & fully pre-paid a "luxury room" but was given the most basic room type (2 levels down). And that particularly room was facing a busy construction site, reeked of mold and we both woke up the next morning with bed bug bites on our legs. Disgusting. Equally disappointing: how the property dealt with the situation. At check-in I was simply told that I had booked a "superior room". After double checking my booking, I complained resulting in the check-in person pretending to not understand me. After escalating to the hotel manager the first sentence out of his mouth was "Oh, I knew about the fact that we don't have your originally booked room available - there is an issue with that room". Pointing out that I wasn't told about the situation at check-in, the person that checked us in outright lied, insisting that she had informed us (she didn't) and that she even gave us club access for free drinks (the latter is true, but was given without any explanation - nor does it seem like an appropriate compensation). Second sentence from the hotel manager: "Since you booked and pre-paid via Expedia, there is nothing we can do - normally we would refund you". That lead to a lot of back and forth starting again with an offer for free drinks ending with us 10k receiving loyalty points. All that was before we even saw the room with all its issues (facing construction site, reeking of mold & bed bugs on top). The only good experience was that Expedia ended up reimbursing us fully.

FAQs

How much does this hotel cost compared to others in Auckland?

The average price for a rental in Auckland is $206 per night. This rental is $118 above the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Sofitel Auckland Viaduct Harbour. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Sofitel Auckland Viaduct Harbour. Enjoy the water!

Is Sofitel Auckland Viaduct Harbour pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sofitel Auckland Viaduct Harbour?

We found 7 amenities for this rental. This includes pool, kitchen or kitchenette, internet / wifi, laundry, and balcony or patio.

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$$$$

Sofitel Auckland Viaduct Harbour

Hotel in Auckland

Reasons to book

About this hotel

Amenities

Map of Auckland

Nearby attractions

Available Rooms

Junior Suite, 1 King Bed (Club Millesime access)

Luxury Room, 1 King Bed (Atrium View)

Superior Room, 1 King Bed

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Balcony

Sofitel Auckland Viaduct Harbour

Hotel in Auckland

Reasons to book

About this hotel

Amenities

Map of Auckland

Nearby attractions

Available Rooms

Junior Suite, 1 King Bed (Club Millesime access)

Luxury Room, 1 King Bed (Atrium View)

Superior Room, 1 King Bed

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Balcony

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Auckland?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Sofitel Auckland Viaduct Harbour pet friendly?

What amenities are available at Sofitel Auckland Viaduct Harbour?

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