The experience was great!

Rooms were clean

Was a great stay

Check in was quick and easy! Room was very clean. I have no complaints!

The only thing I would say is the room needs more trash cans instead of 1 Besides that it’s was great! Beds are comfortable!

Very nice hotel. Would stay here again.

Property was clean and very quiet. Staff were amazing. Super friendly and very knowledgeable about the St.Louis area. Which was helpful since I have never been there before.

We stayed five nights at the hotel. The room that we first received was horrible. The bathroom was completely dirty. We had to go to the front desk and ask for another room. The front desk staff did accommodate our request. The room we got had a space for a couch and TV, including a sink and microwave area. For a family of 5, the space is a bit small. The bathrooms are outdated and the model/discoloration needs to be attended to. The breakfast is good however, make sure you get there way before the ending time. If something runs out, then you are at a loss. They don’t add some breakfast items back. For an example, One of the days we were there, the oatmeal ran out, and the pancake mix was not refilled. When I asked, I was told “that is it”. In my opinion, there should be a better way approach such a request from a guest at your hotel. We travel a lot and have used Marriott chain hotels before. I have to say that this was one of my unique experiences.

The staff are super nice and accommodating.

Excellent customer service, clean and great location

First off, I want to say all of the staff was very polite and accomodating. We stayed 3 nights and we noticed the first night oir deadbolt engaged when the door was closed, but we were not able click fully locked from the inside and the lock rod above it was bent. The shower head in the bathroom was also broken. The holder could not hold the handheld shower head whem the water was on so it fell every time we turned the water on. Washing super thick hair with only one hand wasn't easy. The breakfast options were good and fresh and one.of the workers even brought out some lemon bread for me when.it wasn't on the schedule for the day. The only negative I would say about breakfast would be the waffle machine barely worked. The timer on it was hit or miss when your waffles were done, so it was a guessing game. Lastly, the exit door by the elevators would let you go out, but did not work coming back in the two times I tried taking my service dog out back for potty break and a walk. Having to walk around the entire hotel late at night and really early in the morning made me feel severely unsafe and was very frustrating not.being.able.to get.in.the way I came out. I did bring my concerns up to someone at.the front desk. I forgot his name, but he did come up to our room to look at the lock. He also offered to give us a new room, but there weren't any for the 2nd night and we didn't think it was worth it changing rooms with the service dog and all of our stuff with to change rooms.

Cleaning staff must pay attention to detail. Food left under bed and crumbs on hard services. Unacceptable. The lady at the desk was very kind and welcoming

Excellent location away from the city. Quiet. Good breakfasts. Good laundry and gym. Great parking. Friendly staff. Clean & comfortable bed.

The overall stay was pleasant and breakfast selection was really good. The fitness center was big and a nice variety. Draw backs were: TV remote was difficult to navigate and slow! My stay was 5 days and I noticed 1st floor hallway was NEVER vacuumed so i saw the same dead bug and debris on the carpet daily. The dining area had sticky spots first thing in the am. The fitness area had layers of dust and sweat that had probably been there for weeks. Staff was very nice.

Everything was textbook on what a nice hotel stay is like. Every staff member i came across was friendly and helpful. everything worked and all the amenities were great.

Staff was very friendly

Key entry door will not work, will not light up to enter. Have to do it several times to light up to enter room. Bathroom door opens about 18” bc the bottom of it hits the tile. Red/blue light in a/c constantly flashes

Very clean and easy to find.

My family and I were driving all day and decided to stop here late at night. My exhausted family and I got to our room and we immediately smelt smoke.

Welcoming check-in.

great staff. nice rooms. good breakfast. no complaints

When I asked for dinner reqs, they were provided and the they were fantastic.

Good varied breakfast with an oatmeal bar, waffles, bacon, cold cereal etc. $10 parking fee. Didnt have a hand towel at sink. Towels were in shower/toilet room so a bit awkward.

We had an accessible room and the location of the TV difficult to watch, otherwise we had a nice stay.

Shower curtain had red hand prints all over it, toilet was dirty and floor had trash. Looked like it had not been vacuumed.

Helpful staff, accommodating for our needs

Terrible smell in first floor hallway that they tried to cover up with cheap room deodorizer. Toilet seat was loose and toilet leaked. Side door would “stop working” after 9pm, so had to walk around entire building to get in. Unlikely to return to this location again.

Great customer service

Happy to find a clean, safe and well-appointed hotel in the Riverport area! After a not-so great experience at another area hotel while seeing a show at nearby STL Music park, we returned for another show and were relieved to have a much better stay here! Springhill offers free continental breakfast, clean/quiet rooms, and a vending area that has a number of supplies and concessions (the other hotel was entirely out of bottled water and regular coffee!!) Staff was friendly and helpful, parking was a breeze. This will be our go-to hotel for any events in this area from now on. Thank you! :)

I have never had crustless quiche for breakfast at any hotel as an option. I was very good. There were only 2 things that I was disappointed in the shower in room 234 the hot/cold indicator was backwards. The last thing was the ice machine was out of order on at least 2 floors. Oh, i feel like the snack store prices were above ridiculous.

I like Springhill Suites, but there was some upkeeping that needed attention.

Room smelled like wet dog but otherwise ok