Very nice beach front hotel in a nice a quiet area. Spacious rooms, good housekeeping and delicious buffet breakfast with top service. Only down side is the shuttle service (too few options) and it needs much better cleaning around the pools.

It was a lovely place to stay and the staff were so friendly

The resort is beautiful!! Every person on the resort staff is very kind and helpful!! Definitely recommend this resort to anyone that enjoys being pampered and being treated like an individual and not just a number.

The staff was awesome and very accommodating. Amenities at the hotel are great.

The hotel is worn out and not well maintained. Some rooms are [cheaply] renovated, others are very outdated. If you are looking for a beach, beware the sea level is very low and there is no sea during low tide at all. The area overall is not very developed with limited options for food, and long trips to anywhere due to traffic.

Welcome drink was delish. They upgraded me to a villa with private pool. The room was spacious. The bed is too hard but room service came to add more bedding cushions which helped a little. Tamarind Thai Cuisine by far is the best upscale Thai food that I’ve had. Breakfast was good. Nice attentive staff. Nice quiet area. The beach has a beautiful view and was relaxing but has algae or slim. So didn’t go swimming or canoing at the beach. 10-15 min walk to a local night market at Cape Panawa where you can catch a beautiful sunset. Note: No side walk. I would definitely stay there again.

very good thai restaurant, good choice and good quality breakfast, nice pools, very frienfly staff! to swim right at the hotel is difficult but there are very nice beaches close by

It was our last stop before heading home. We did a lot of activities prior to arriving to this hotel and were hoping for relaxing part. Unfortunately, there was a restaurant renovation and we could forget about relaxation. If I knew I would have booked different hotel. Apart from this ok.

My 3rd stay, as usual, overall stay has been amazing: clean rooms, great facilities (2nd pool is just as amazing as the main pool), great breakfast buffet and overall an amazingly friendly and knowledgeable staff. Looking forward to my next booking!

Hotel is super nice. A bit far from the downtown, attractions and airport but the drive was okay. Staff.was super helpful and the bar and restaurants around the hotel were great

Beautiful view and good service!

Booked this resort for my birthday trip and they prepared a room with birthday decor and a small cake to welcome me , that’s so so sweet ! Staff also very friendly, thoughtful, and they will fulfil your needs if possible. They are complimentary stuffs campaign going on when you join member now. I recommend this resort if you want to chill and a quiet area to stay. Around this area have very limited stores, and don’t have 7-11 nearby. From airport to this resort takes about 1hr plus with smooth traffic.

The hotel needs maintenance and renovation of facilities and furniture, raising the level of hygiene, and controlling insects such as mosquitoes and reptiles such as lizerd and frogs that are spread everywhere. The breakfast is also poor in terms of variety and quality. The hotel does not deserve five stars

staff here is quite friendly. the private beach is comfy. nice facilities

I would and will never ever come back to your hotel again. Starting from the slow services. As soon as we entered the hotel we had to wait 30 minutes just to even talk to an employee in the reception. There was a free table and yet no one called us. I had to go up my self and explain my dissatisfaction for you to bring someone to check me in. And let's talk about the pool bar and restaurant services, the slowest I have ever seen. You ask for the easiest and quickest item on the menu at the pool bar which is water and it takes 15 minutes and multiple times of asking to receive it. Another thing is how bad the paying system is. Everytime we ordered something even if we were relaxing by the pool, they would bring the bill to sign everytime instead of just keeping your tab open. Another thing that was absolutely horrible - the rooms had a leak from the A/C and when we called to tell reception, they said they'll get on it and never did. Also, when we checked in we were supposed to receive our keys for both rooms but one was not ready, the reception lady that checked us in told me that as soon as the room was ready she would bring the key herself. Instead she didn't bring me anything and made me call reception 4 different times and on top of all of that, she told the baggage staff to put our baggage in the dirty room and we didn't have access to it till we received the key. Last but not least, a small tip from me, I understand that this is a family friendly resort, but you can make

Food is only soso but the environment is perfect. Close to private beach, the pool is nice too. Love the beach (very shallow) and the whole atmosphere of the resort. High tie time is limited so if you want to go to the sea be aware. Will definitely visit again.

the property is gracious yet somewhat aged. I had a wonderful suit but the little thing such as the plumbing fixtures not working properly and the beach in the morning walking amongst trash was annoying. otherwise the quit location and staff we lovely

Liked the location, property seems a bit run down. A bit crazy layout

Very good staff and a good service from staff. Very Comfy room.Notes for Management1.5 star hotel advertised a Mini bar - no mini bar, just an empty fridge. Not good for a 5 star hotel2.No towels around the upper pool - poor show3. Some Drinks offered on restaurant menu were not available. Again poor for a 5 star hotel. Suggestion - don't put items on the menu which are not available.As I said previously the working staff were brilliant but I think hotel management need to up their game.

Very good staff and a good service from staff. Very Comfy room. Notes for Management 1. 5 star hotel advertised a Mini bar - no mini bar, just an empty fridge. Not good for a 5 star hotel 2. No towels around the upper pool - poor show 3. Some Drinks offered on restaurant menu were not available. Again poor for a 5 star hotel. Suggestion - don't put items on the menu which are not available. As I said previously the working staff were brilliant but I think hotel management need to up their game.

The location is great, but the beach is not a pretty sight. During low tide it is very shallow and practically unusable for swimming. And worst; it's full of garbage. The pools are ok, but generally not well maintained (tiles and tile joints looked dirty). Rooms are nice and clean, but the bed was not comfortable (too hard, that's a matter of opinion, of course). Food and drinks? Apart from the breakfast, not up to standard, and service is really slow. No, pop across the street to the Thai or Indian restaurants - much tastier and a lot cheaper.

The location is great, but the beach is not a pretty sight. During low tide it is very shallow and practically unusable for swimming. And worst; it's full of garbage. The pools are ok, but generally not well maintained (tiles and tile joints looked dirty). Rooms are nice and clean, but the bed was not comfortable (too hard, that's a matter of opinion, of course). Food and drinks? Apart from the breakfast, not up to standard, and service is really slow. No, pop across the street to the Thai or Indian restaurants - much tastier and a lot cheaper.

Spent 4 lovely days at The Pullman and enjoyed every minute of it. Gorgeous beach hotel. Great breakfast with views over the ocean. The three swimming pools were perfect with plenty of sun beds for sunbathing. Staff were very friendly and served us well. Liked the FREE kayaking and paddle boat thought that was a nice touch.

Spent 4 lovely days at The Pullman and enjoyed every minute of it. Gorgeous beach hotel. Great breakfast with views over the ocean. The three swimming pools were perfect with plenty of sun beds for sunbathing. Staff were very friendly and served us well. Liked the FREE kayaking and paddle boat thought that was a nice touch.

This hotel is so far from 5 stars that we dont even know where to start.. food is mediocre at best, service is slow and english is bad so you have to point on the menus and use sign-language to make the waiters understand your order). Breakfast is below average (food like a 3-4 star hotel, plastic furniture - not leveled tables, slow cleaning of floors and tables), the kids-activity time table that they give on checkin is a total scam (it is non-existant, we showed up with our kids 3 days in a row, and no-one was there). The beach is constantly filled with trash from the sea throughout the day, and no-one picks it up. And our «private villa» is not so private since people walking by can see right into our house and balcony. They do no effort to hide staff/service/equipment areas from the guests, so wherever you go you can see and hear pumps and fans and buckets of towels and trash cans etc etc. We are in Phuket for 9 days before returning to Sweden. We have been at Pullman now for 4 days, but will leave this place a few days early and check into another hotel where hopefully we can get a proper 5 star experience.

The location is good and our rooms were very nice with a good view. In one of the rooms a pillow was dirty at check-in.The real problem is service. Staff is eager and willing but with no experience. They completely ruin your experience. Buffet dinner is a shocker with no food and long queue for the little there is.

The location is good and our rooms were very nice with a good view. In one of the rooms a pillow was dirty at check-in. The real problem is service. Staff is eager and willing but with no experience. They completely ruin your experience. Buffet dinner is a shocker with no food and long queue for the little there is.

Wonderful hotel with good service and F&B.

Immaculate resort fantastic staff especially the front desk staff I hope Phuket gets back to normal as quickly as possible they so deserve all the tourists they can get,keep up the great service

Immaculate resort fantastic staff especially the front desk staff I hope Phuket gets back to normal as quickly as possible they so deserve all the tourists they can get,keep up the great service

Extremely dirty beach with no one cleaning, poor maintenance:( roof over the bar has half fallen, the outside showers are rusted and leaking all over, the ramps on outside staircases have not seen a coat of paint for years, etc etc). Far from a 5 star hotel.

Extremely dirty beach with no one cleaning, poor maintenance:( roof over the bar has half fallen, the outside showers are rusted and leaking all over, the ramps on outside staircases have not seen a coat of paint for years, etc etc). Far from a 5 star hotel.